About to sue Scottish Power

GDB2222

MWT said:

GDB2222 said:

Have I understood correctly that they now owe me £120, rather than £60?

It would be £60 if they made an appointment to replace both meters and then failed to keep it, or to notify you more than 24 hours before the appointment that it needed to change.

It would be £120 if they made two separate appointments, one for each meter, and then failed to keep both and failed to notify you that both would need to change more than 24 hours before the appointment..

You should be using their complaints procedure rather than and LBA though ...

So, you think it’s £60 compensation, because there are two meters. Whereas, Dolor thinks that it’s just £30.  There was just the one appointment. 

Presumably, both of you agree that there’s also the penalty for missing the 10 days deadline?

ariarnia

GDB2222 said:

MWT said:

GDB2222 said:

Have I understood correctly that they now owe me £120, rather than £60?

It would be £60 if they made an appointment to replace both meters and then failed to keep it, or to notify you more than 24 hours before the appointment that it needed to change.

It would be £120 if they made two separate appointments, one for each meter, and then failed to keep both and failed to notify you that both would need to change more than 24 hours before the appointment..

You should be using their complaints procedure rather than and LBA though ...

So, you think it’s £60 compensation, because there are two meters. Whereas, Dolor thinks that it’s just £30.  There was just the one appointment. 

Presumably, both of you agree that there’s also the penalty for missing the 10 days deadline?

i think dolor and mwt both agree. just mwt is including the 10 day delay. 

its the number of apointments that matters not the number of meters. 

(60 for 1 appointment for both meters after 10 days. 120 for 2 appointments @ one for each meter after 10 days)  

EssexHebridean

Think of it this way - did they make an appointment to change your electricity meter for 10am on 23rd february, and fail to turn up, and an appointment to change your gas meter for 3pm on 23rd February, and fail to turn up for that one too? OR did they make an appointment to change your electricity and gas meters, for 10am on 23rd February, and fail to turn up? 

If the latter, then it is £30 for the missed appointment, and a further £30 for failing to pay you the first £30 in a timely fashion. 

Something else to bear in mind - courts frequently have a habit of regarding claims made without following due process as vexatious. That doesn't tend to reflect well on the plaintiff in those cases. 

MikeyPGT

Thanks for posting this - the best laugh I've had in weeks!  The very idea that Scottish Power have any standards at all is a complete and utter myth, surely one of the very worst companies in the UK at the moment and that's saying something.

Mstty

As above £60 is what you are entitled to but as stated above if you complained back in Feb you can take it to the ombudsman service after 8 weeks and they may award you £60 plus some offer on top for poor customer service. £50-£75.

noitsnotme

MikeyPGT said:

surely one of the very worst companies in the UK at the moment and that's saying something.

I think they always have been.  In the old days of switching providers most years for better deals and cash back offers, we ended up with Scottish Power at one stage.  This was some years ago and I can’t even remember exactly what they did wrong but I have a big note in my filing cabinet that says “NEVER USE SCOTTISH POWER AGAIN!” 😄

[Deleted User]

EssexHebridean said:

Something else to bear in mind - courts frequently have a habit of regarding claims made without following due process as vexatious. That doesn't tend to reflect well on the plaintiff in those cases. 

Agreed; this was one of those situations that needs to be thought through before any action is taken. I am not sure that EOS could intervene whilst there is pending legal action against the supplier.

peter3hg

Are Scottish Power disputing that you are owed the GSOP payment?

Assuming it relates to the below thread then it wasn't a missed appointment, rather they failed to send somebody with the necessary skills, experience and equipment to carry out the install (which should still attract the £30 payment). Are they perhaps claiming that it was something outside their control that led to the failed install?
https://forums.moneysavingexpert.com/discussion/6423050/power-company-messed-up-meter-change

MWT

GDB2222 said:

So, you think it’s £60 compensation, because there are two meters. Whereas, Dolor thinks that it’s just £30.  There was just the one appointment. 

Presumably, both of you agree that there’s also the penalty for missing the 10 days deadline?

My numbers include the compensation for failing to pay.

2 meters + one missed appointment = £30, failure to pay £30 adds £30 = £60

I would point out that the OP hasn't even confirmed if they were notified of a need to change the appointment, since as long as they do that more than 24 hours before the appointment there is nothing to pay at all... 

GDB2222

MWT said:

GDB2222 said:

So, you think it’s £60 compensation, because there are two meters. Whereas, Dolor thinks that it’s just £30.  There was just the one appointment. 

Presumably, both of you agree that there’s also the penalty for missing the 10 days deadline?

My numbers include the compensation for failing to pay.

2 meters + one missed appointment = £30, failure to pay £30 adds £30 = £60

I would point out that the OP hasn't even confirmed if they were notified of a need to change the appointment, since as long as they do that more than 24 hours before the appointment there is nothing to pay at all... 

No, they turned up for the appointment, but the person that came said that he was not trained on my type of meter.