Brought Washing machine from Currys 10 months ago it's now gone wrong advice needed?

tightauldgit

Refurb products come with the same protections as new products so you need to go back to Curry's and get them to resolve this. Warranty doesn't matter, your consumer rights still apply. Do you have something in writing from Samsung saying what you have told us here - that they believe the fault must have been present at the time of sale? if so that may well be enough to go back to Curry's with. 

It's then up to Curry's to repair, replace or refund. 

sheramber

diystarter7 said:

sevenhills said:

That is a massive discount for a few marks. I cannot help on the legal side, I would say that you have been unlucky.

Hi

Ys, that was indeed a massive discount.

About being unlucky, most washing machines, well every mache we have had has broken down within 2 years and our machines are never overlaoded and looked after.

Currently, bought last year I think or year before, we and our kids all have Samsung washing machens as reviews were goo 9kg loads, realtively compaact when compared to previou machens and very, very quiet

Thnaks OP -  I have read many threads that help people where their machine etc has broken downn outside the warranty period but this is why, for better or worse take out enxded warranties but hope they dont break down but for a peace of mind

Hanf on in here OP. I'm sure someone will help you

Good luck and I hope its repaired Foc.

Over the years I have had a Hotpoint, a Zanusi and a Bosch washing machine and all  have lasted into the teens of years despite washing for a family with two children and washing dog blankets for two and sometimes three dogs.

We also washed our rubber backed kitchen rugs in the machines. 

the_lunatic_is_in_my_head

OP hopefully you are still reading, you do have consumer rights against Currys. I would recommend Googling CEO email and searching that site for Currys, there will be a contact email for a higher level of customer facing staff.

The price paid is a consideration for durability but it's only 10 months old. Ignore the warranty, it's something above your consumer right rather than in place of. 

As it's past 6 months they can ask you show the problem and you'd be looking at an appliance repair person/company having a look and detailing the issue and cause in writing. It doesn't need o be 100% proof, just something to suggest odds are the machine has failed to due a problem not caused by user error/misuse.

You should claim the cost if having this done back from Currys. They'll likely refund and they may have a small deduction from price paid to account for the 10 months use. 

Other option is send a letter before action to their head office citing the machine doesn't conform to the contract in terms of durability and see if they offer anything. Their first offer might be low and if so it's always worth haggling

https://www.legislation.gov.uk/ukpga/2015/15/part/1/chapter/2/crossheading/what-statutory-rights-are-there-under-a-goods-contract/enacted

Goods to be of satisfactory quality

(1)Every contract to supply goods is to be treated as including a term that the quality of the goods is satisfactory.

(2)The quality of goods is satisfactory if they meet the standard that a reasonable person would consider satisfactory, taking account of—

(a)any description of the goods,

(b)the price or other consideration for the goods (if relevant), and

(c)all the other relevant circumstances (see subsection (5)).

(3)The quality of goods includes their state and condition; and the following aspects (among others) are in appropriate cases aspects of the quality of goods—

(a)fitness for all the purposes for which goods of that kind are usually supplied;

(b)appearance and finish;

(c)freedom from minor defects;

(d)safety;

(e)durability.

[Deleted User]

Thanks everyone for your replies all very helpful.
I'm going to contact Currys again and send them a copy of email Samsung sent me after I spoke to them on phone.

If need be I'll get a local repair shop to inspect it and give me a report. 

I can only try. I would not mind as much if I had had it a few years but the fact I haven't even had it a year I find in acceptable.

I'll update and let you all know how I get on.

Thanks again everyone 

Clive_Woody

A possible alternative option would be to look into a Section 75 claim if you paid using credit

https://www.moneysavingexpert.com/reclaim/section75-protect-your-purchases/

macman

You still haven't told us whether or not Samsung will honour the original warranty, which would be 12 or 24m, and if not, why not? What does your contract say?
This is the best solution if available, as going the CRA 2015 route with DSG will require you to spend money upfront that you may not recover. 

Alderbank

Spiders are made from white metal. They are bolted directly onto the back of the drum which is stainless steel. When wet, a process called galvanic corrosion occurs between the two metals which weakens the spider, eventually causing it to crack under load. This is very well known amongst appliance repairers
Every spider fails due to corrosion eventually but a typical expected lifetime is 5-10 years. Samsung are right that yours has failed sooner than perhaps expected.
For maximum life the drum should be rinsed regularly then left to dry with the door open.
It is impossible to inspect and assess the spider without taking the drum out and disassembling it. At that point you are half-way to repairing the machine. After 12 months use there will always be some corrosion on the spider. The average repairman is not a metallurgist and would not be able to determine whether the corrosion is due to faulty manufacture or due perhaps to excessive detergent, the wrong detergent or keeping the door closed so not allowing the drum to dry out, therefore claiming the failure must be due to an inherent fault will not be a slam dunk.

If you challenge Currys with a LBA they might roll over and offer you £350-£400 which is what you paid minus an adjustment for almost a year's use. This is about what you could expect if you went to court and won your case. They might offer a voucher for the full £450 to use against the purchase of a new machine from them, which could be a better deal.

macman

I doubt that they'll even bother defending the action for a claim of around £400. The cost of doing so for them would be many times higher. That would barely buy a barrister or solicitor's time for a single hour.

HillStreetBlues

Being only 10 months old sounds like the spider failed due to metal fatigue because of bad casting.