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LIDL Parking Eye PCN - Cancelled by LIDL Customer Service

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sad_woman
sad_woman Posts: 40 Forumite
Name Dropper First Post First Anniversary Combo Breaker
edited 24 March 2023 at 7:07PM in Parking tickets, fines & parking
Once again HUGE THANKS to this site and re reading to check what is required... 
There were genuine mitigating circs, I did not make them up but then I suspect others will have good reason to have been in a boring supermarket for more than a randomly selected allowed time!

Please note @Coupon-mad as an FYI unusually it was cancelled via Customer Services.
I went the online Parking Eye appeal route but simultaneously 'reached out'  to LIDL CEO 
CEO email was responded to by Customer Services and I had several back n forth (each time cc'ing CEO)
I think quoting their own website VISION & MISSION statements, or ''providing complete customer satisfaction',  sealed the deal - well and tenacity of course!
Still awaiting response from PE 
Have pasted below part of the email trail for other forumites/PCN visits for info:



                                                          THEN I KEPT GETTING A BOG STD REPLY

                                                                 




                                                                                 UNTIL FINALLY:





Comments

  • B789
    B789 Posts: 3,441 Forumite
    First Anniversary First Post Name Dropper Photogenic
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    Well done for persisting and proving that Plan A is the way to go. However, this is the third thread you have started about this PCN.

     LIDL Parking Eye PCN - Cancelled by LIDL Customer Service
    LIDL / Parking Eye PCN - CANCELLED by LIDL Customer Services
  • Boat_to_Bolivia
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    Well spotted @B789. I guess the OP is just keeping any NEWBIES in the Plan A LIDL loop. ;)  
  • Umkomaas
    Umkomaas Posts: 41,524 Forumite
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    Well done.
    Still awaiting response from PE 
    If you go to their website as if to pay the PCN (obv don't!), you can check its current status. 

    Please note, we are not a legal advice forum. I personally don't get involved in critiquing court case Defences/Witness Statements, so unable to help on that front. Please don't ask. .

    I provide only my personal opinion, it is not a legal opinion, it is simply a personal one. I am not a lawyer.

    Give a man a fish, and you feed him for a day; show him how to catch fish, and you feed him for a lifetime.

    Private Parking Firms - Killing the High Street
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