LIDL Parking Eye PCN - Cancelled by LIDL Customer Service

sad_woman

Once again HUGE THANKS to this site and re reading to check what is required...
There were genuine mitigating circs, I did not make them up but then I suspect others will have good reason to have been in a boring supermarket for more than a randomly selected allowed time!

Please note @Coupon-mad as an FYI unusually it was cancelled via Customer Services.
I went the online Parking Eye appeal route but simultaneously 'reached out'  to LIDL CEO 
CEO email was responded to by Customer Services and I had several back n forth (each time cc'ing CEO)
I think quoting their own website VISION & MISSION statements, or ''providing complete customer satisfaction',  sealed the deal - well and tenacity of course!
Still awaiting response from PE
Have pasted below part of the email trail for other forumites/PCN visits for info:

                                                          THEN I KEPT GETTING A BOG STD REPLY

                                                                 

                                                                                 UNTIL FINALLY:

Fruitcake

Well done, and thanks for letting us know the outcome.

I never use Lidl because they employ ParkingEye. It is the only reason why I won't use them.

patient_dream

I congratulate you
I love the way you turned their own slogans back on to them.
I am impressed and somewhat proves that Lidl are not the bees knees thar they think they are

I wonder how much more more money Lidl would make without parking cowboys ..... a lot more simply because they are not needed, all supermarkets have been sold a pup. Possible there are some abusers, but even abusers are customers

Parking Eye and all the other cowboys are strangling the  profits of supermarkets and the first supermarket to announce on TV that there are no parking restrictions WILL BE THE WINNER ....

And just like Fruitcake above, Lidl is a NO-GO whilst they employ Parking Eye or any other parking vermin
MY MONEY TO SPEND WHERE I WISH

The problem others have is "how to deal" with supermarkets who hold customers in contempt.  LIDL don't want many customers like you ..... IT'S A PROFIT LOSER

So, please stick around the forum to give others advice on how to handle a supermarket who has been duped by a parking cowboy

Coupon-mad

Thst is a great example and the FIRST I've seen where Lidl have specially stepped in and cancelled a PCN.  Great wording and what a good idea to quite their own Values and Mission Statement at them!

Could you also post that in SUCCESSFUL COMPLAINTS ABOUT PPCS? 

More people will see it and your helpful post has more longevity there.

Please do stick around for the Public Consultation in a month(ish).  You write compellingly and I'm sure you want the Government to hear what you think about the extortionate level of parking charges for ordinary conduct like doing your shopping and taking a little longer.

patient_dream

I don't know what criteria it takes for somebody becomes a CEO of a company like the supermarket chains, intelligence must play a part but that part is missing.

Recently the CEO of Tesco announced that supermarkets were ripping off the public ... turns out that all the smaller Tesco stores were ripping people off .....  Just one CEO  who is clueless how his business operates

Sainsbury's on TV say they are driving prices down ,, down .. down ?
That will result in people shopping longer  BUT looming outside is a parking cowboy ?   

We await with baited breath for a CEO to wake up, smell the coffee, and get rid of the parking cowboys who probably earn more, pound for pound than the supermarket does and gets rid of customers

Shareholders of the supermarkets would no doubt earn more money without parking cowboys around

sad_woman

It is a curious business model and no mistake... I think perhaps it started in an honest attempt to ensure that their car parks were not full of commuters walking to the nearest tube for a day in town/at work and depriving genuine customers of a spot but it feels a far cry from that now!

Fruitcake

Did you fill in the customer survey linked in your first post where you quoted Lidl's bog-standard reply?