Creation IHG credit card

15 Posts

in Credit cards
I had an IHG credit card issued by Creation until late 2021.
They decided to close my account without any explanation of why and refused to give me the IHG points I earned between the notice of closure and the account being closed.
Did they do that to anyone else here?
I complained to them about it, to no avail.
I then complained to the ombudsman, it took ages for them to deal with it but they have settled and given me the points they owe me.
They decided to close my account without any explanation of why and refused to give me the IHG points I earned between the notice of closure and the account being closed.
Did they do that to anyone else here?
I complained to them about it, to no avail.
I then complained to the ombudsman, it took ages for them to deal with it but they have settled and given me the points they owe me.
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Curiously, J was close to apply for the classic ihg card, before they closed applications for it
I work for a supermarket, I was getting friends and vulnerable people locally shopping in the pandemic. I think because I was spending loads on it they thought it was business use. It wasn't.
If they offered customers that had paid interest a cashback card and others a non-cashback card I don't really blame them, that makes good business sense.
The way they've acted over the IHG card is contemptible though.