Santander - Current_Account - Problems_using_on-line_payment_mechanism_on_Windows_Desktop_Computer

MikeJXE

SalveForOldSores said:

MikeJXE said:

I am with Santander and never had a problem

I suggest doing it through the app as it is easier

No logging as the app is facial or finger print recognition 

The app is Android only and that means me using a small 10 inch tablet touch-screen - I don't like doing financial transactions on a screen where the characters are like reading direct from a micro-dot and where the digital touch is so flighty, over sensitive and inconsistent to the touch that errors are easily made. Give me a full size screen and a keyboard everytime.

 I wonder how many of the Santander staff doing key-punch operations with volume financial data have to rely on touch-screen input.

They only other alternative is to create an android dual boot on my desktop, so that I can retain access to the full-size screen and keyboard or install Bluestacks or similar emulator on to the Windows system . . . . as I said "Do-it-yourself" customer service.

They've certainly got the younger generation brainwashed with the "Don't bother us with your customer problems, do a workaround" . . . the complete opposite of what the situation was 40 years . . . when service providers did what was on the side of the tin.

I'm on Apple iPhone 5 mini, the smallest of the brand, my eye site is not good I can't even read my account number on my bank card so I expand the screen view it makes it a dream.

I can do that on my iPad too, can't you do that on your tablet. ? 

greyteam1959

Santander / Chrome making payments all the time on Windows 10 & Windows 11 with no problems.

dealyboy

... when experiencing IT problems with banking and retail websites in the past, I have found that using a public computer at the local library can help in eliminating your computer or internet in the investigation.

AmityNeon

SalveForOldSores said:
They only other alternative is to create an android dual boot on my desktop, so that I can retain access to the full-size screen and keyboard or install Bluestacks or similar emulator on to the Windows system . . . . as I said "Do-it-yourself" customer service.

If no one else is having a problem with Santander's online payment systems on Windows, why would resorting to Android (in any form) be your only alternative for retaining access to keyboard + monitor functionality?

I use both Windows 10 and Windows 11 on desktops/laptops, Brave, Chrome, Firefox and Edge, and I keep all forms of OS security and web protection enabled (including VPN and blocking ads/trackers), with the sole exception of whitelisting permissions for javascript and first-party cookies, which are essential for any modern banking platform.

SalveForOldSores

molerat said:

I am using Firefox on W10 with UBlock turned off for Santander and all is working OK.

Interesting.

I just tried access through MS Windows 10 on the lappy and  . . wait for it . . . . no problem at all accessing the payments page.

The old mega conjunctive corporate !!!!!!-up at work . . 

Are the Edge and Chrome equivalent parameters to  Firefox ones  you mentioned accessible (And changeable) ?

35har1old

SalveForOldSores said:

For the past two weeks, I find that I am unable to pay anybody through my current account using my Windows Desktop Computer and Google Chrome browser.

Whatever service provider I select to pay, after invoking the top-level "Pay Payees" function in the current account, that particular service providers payment page presents as corrupted i.e. the usual payee destination bank details are missing from the page, as well as my service provider account reference. Similarly the figure input box which normally allows the user to input the amount they wish to pay is not working.

I've tried using different browsers to access my on-line account e.g. and exactly the same error occurs i.e. a corrupted payment page.

However, the current account payment mechanism works correctly and I am able to pay  when I use an Android tablet !

That's not as convenient for me or easy to use . .being a pensioner. And, as my nearest Santander branch in North-West London is now, due to more local branch closures,  3.5 miles away, I'm largely restricted to on-line banking. Further, I'm not keen on paying through the service providers website due to the absence of any payment record I can secure. 

I've reported this over the telephone over a week ago to Santander and again today when I spoke to someone in their "Digital Department"  and the problem still exists, although the matter was passed by the front desk Customer Service Department to "Digital" at that time . . and nothing appears to have been done.

I confirmed with the digital guy that Santander still supports payment using Desktop Computers.

This problem has only arisen after Santander ammended the Windows based  payment mechanism to accommodate payment by phone/tablet. my impression of the ammendment was that it was "Cobbled-together" as a quick-fix . That said the ammended Windows-based payment mechanism has been working well for a year and only recently has gone wrong.

This is not an acceptable service standard. Compared with how banks operated 40-50 years ago . . appalling

So, unless its fixed within a week, CEO will be getting a missive hitting his (Or her) front door matt.

Anybody else experience this problem ?

Have you cleared your browser history

SalveForOldSores

Cleared  browser history for Chrome and Edge, set Edge cookie setting to basic (Chrome was already set as open to all cookies)
 Chrome sandbox standard. Re-booted both.

. . .Same deal, "Payments" page corrupted and unusuable.

Perhaps a line by line comparison of settings in Chrome and Edge in W10 and W11 will reveal something, but that's for later.
Haven't got the time to do this at the moment . . . ah  . .the concept of Customer Service rears its ugly head again !

I've have had two consecutive days of the same (The joys of consumer toy computing) so far, so am a bit !!!!!!.

Yesterday I couldn't get the lappy to recognise a USB interface on a car diagnostic cable . . why, because the silly sods that distributed the software had,  for the first time only in 10 years of use,  'Forgotten' to select a tick-box selection to action the loading older USB drivers in a recently distributed new version of a set-up program - it just happened to coincide with the  distributor campaign to flog a new version of the cable ! Quel surprise ! Took best part of 4 hours to find that and correct it.
 

SalveForOldSores

I'll have a go with Firefox in a minute

SalveForOldSores

What beats me is that the main account pages, presumably written in HTML, which have been there forever load without problem, whereas the problem seems to lie in the new bit of software (Java ?) which ensures compatibility with tablets/phones ?

SalveForOldSores

I don't usually sign-on to Santander at this time of the evening i.e. peak usuage, but I notice how glacially slow it is in updating the pages. Even the BBC server pages load quicker.