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  • ForumUser7
    ForumUser7 Posts: 2,523 Forumite
    1,000 Posts Third Anniversary Photogenic Name Dropper
    dealyboy said:
    Just spoken with the relevant team - they have no idea why it was placed on, they have no concerns with my account or activity. They think perhaps the system auto did it as there was 2 applications in ~ 24 hours, but they are not sure if that was what triggered it. Regardless, they've arranged for the blocks to be removed and this should be showing in my online banking by close of business tomorrow.
    Last update - it now shows on the online system and app, and I've added the card to Apple Pay. Hoping they'll fully explain what happened in the complaint response letter, but regardless, glad I could now fund it.
    ... professional response (complaint letter) to unexpected and unwarranted action should be rewarded (hint hint) IMHO.
    I've requested compensated for the stress and inconvenience, as well as lost interest, so I'll keep my fingers crossed 🤞🏼. I do think due to the timeframe it was blocked for (under a week), it'll be a small amount, but it would be a decent gesture and also cover lost interest.
    If you want me to definitely see your reply, please tag me @forumuser7 Thank you.

    N.B. (Amended from Forum Rules): You must investigate, and check several times, before you make any decisions or take any action based on any information you glean from any of my content, as nothing I post is advice, rather it is personal opinion and is solely for discussion purposes. I research before my posts, and I never intend to share anything that is misleading, misinforming, or out of date, but don't rely on everything you read. Some of the information changes quickly, is my own opinion or may be incorrect. Verify anything you read before acting on it to protect yourself because you are responsible for any action you consequently make... DYOR, YMMV etc.
  • pridehappy
    pridehappy Posts: 340 Forumite
    100 Posts First Anniversary Name Dropper Photogenic
    edited 20 April 2023 at 5:24PM
    Nope, sadly. It's a one-off offer. Although there are ways around it with joint accounts.
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