Requested a refund on a second hand 2018 BMW

simonjames007

I purchased a 2018 BMW 2 series hybrid from a large car dealer a week ago and a couple of issues I have noted with the car since having it.

1. Petrol / battery usage - seems to be using a lot of the battery when it was fully charged when we left the dealer to go home (12 miles away) the battery was on 0. When we left the dealer the petrol was on 60 miles, there was only 40 when we got home.
2. When fully charging the car it only goest to 19 miles.
3. Heating when driving the car and having the heating up high, then changing this to cold took a long time and was not instant as you would expect. I had to open the windows as it was too hot.
4. Lighter socket not working when connecting multiple a USB adapters to test this
5. Condensation in the headlamps
6. Slow puncture driver side front
7. A notice on the computer came up today saying "High-Voltage system - You can continue driving. Please have the system checked by your Service Provider"

The dealership has agreed to get the petrol and battery tested from a BMW, the others issues I have to go to a specialist BMW garage to have them fixed.

Regarding the tyre they said "In your area you should have a local tire shop who can carry out a puncture repair.

They usually cost £10-£20 . Please get his done and I will reimburse you back."

I am therefore having to find the time to get these issues looked at. Taking into account we have one car in the household (2 kids at school).

The dealership was supposed to have done a multipoint inspection check before releasing the car which they have sent a copy.

They checklist say's they have checked the tyre pressure and the headlights and no mention of battery.

They have also said "Just to advise you , your vehicle from brand new has a electric range of 32-34 miles . Over the years the battery will deteriorate thus giving your self less miles and please take into consideration that any electric features being used will effect the range ie AC being used , electrical features being used in the vehicle."

Of which I understand but 30% of the battery I didnt expect.

I have asked for a full refund as I am not happy with having issues with a car I have just purchased and there could potentially be more.

As I am only one week in with the car am I entitled to a refund?

When I asked for a refund they have said "If you wish to look down the route of rejection we do need a report confirming there is a mechanical / electrical fault with the vehicle and then we can take things from there."

Is this correct?

Any advice or help appreciated.

blippi88

Range is always worse in winter, both for combustion engine and battery. Appears to be a case of buyers remorse.

Grumpy_chap

How did you buy the car?
In person or remotely?

simonjames007 said:

I purchased a 2018 BMW 2 series hybrid from a large car dealer a week ago and a couple of issues I have noted with the car since having it.

1. Petrol / battery usage - seems to be using a lot of the battery when it was fully charged when we left the dealer to go home (12 miles away) the battery was on 0. When we left the dealer the petrol was on 60 miles, there was only 40 when we got home.
2. When fully charging the car it only goest to 19 miles.
3. Heating when driving the car and having the heating up high, then changing this to cold took a long time and was not instant as you would expect. I had to open the windows as it was too hot.
4. Lighter socket not working when connecting multiple a USB adapters to test this
5. Condensation in the headlamps
6. Slow puncture driver side front
7. A notice on the computer came up today saying "High-Voltage system - You can continue driving. Please have the system checked by your Service Provider"

The dealership has agreed to get the petrol and battery tested from a BMW, the others issues I have to go to a specialist BMW garage to have them fixed.

Regarding the tyre they said "In your area you should have a local tire shop who can carry out a puncture repair.

They usually cost £10-£20 . Please get his done and I will reimburse you back."

I am therefore having to find the time to get these issues looked at. Taking into account we have one car in the household (2 kids at school).

The dealership was supposed to have done a multipoint inspection check before releasing the car which they have sent a copy.

They checklist say's they have checked the tyre pressure and the headlights and no mention of battery.

They have also said "Just to advise you , your vehicle from brand new has a electric range of 32-34 miles . Over the years the battery will deteriorate thus giving your self less miles and please take into consideration that any electric features being used will effect the range ie AC being used , electrical features being used in the vehicle."

Of which I understand but 30% of the battery I didnt expect.

I have asked for a full refund as I am not happy with having issues with a car I have just purchased and there could potentially be more.

As I am only one week in with the car am I entitled to a refund?

When I asked for a refund they have said "If you wish to look down the route of rejection we do need a report confirming there is a mechanical / electrical fault with the vehicle and then we can take things from there."

Is this correct?

Any advice or help appreciated.

simonjames007

The car was purchased in person. 

Grumpy_chap

Ok - so remote sale return is not possible.

simonjames007

Thanks so am in in my rights to have the car returned?

caprikid1

personally far too much there for me to keep it, although mostly minor I would question the dealership ability to do PDC's.

Personally I cannot see why anyone would bother with a hybrid with the range they offer and the electric costs etc. Feels like the worst of both worlds, load a car up with heavy batteries and motors to do a short amount of EV journeys.

simonjames007

Thanks @caprikid1

Do you know if I am in my rights to return the car as they are saying they 'need a report confirming there is a mechanical / electrical fault with the vehicle'

sheramber

You have no 14 day right to return the car  as you bought on the premises.

the 14 day right is for online /off premises purchase only.

https://www.themotorombudsman.org/knowledge-base/can-i-return-my-car-within-14-days-of-buying-it

“On-premises” sale – If the car purchase is made on the premises of the business (e.g. an independent garage or car dealership), you will only be able to request a refund for the car if there is a problem with it. Under the Limitation Act 1980, s5, you have up to 6 years from the point of sale to make a claim for breach of the sales contract.

Under the Consumer Rights Act 2015, if the vehicle is found to be defective, based on your first tier of rights, you may request within the first 30 days of purchase;

• The rejection of the vehicle in return for a full purchase refund; or
• For the trader to repair the vehicle; or
• For the trader to replace the car like-for-like.

Nobbie1967

You can reject the car if there is a ‘significant’ fault with it. Most of the items you mention would not be classed as significant on a 5 year old car. The battery issue might be if it is found to be faulty as it is fairly critical to a Hybrid car.

If you want to reject, I would go direct to a BMW dealer for a report on the battery health and diagnostics on the High Voltage System fault. If there is a serious fault, you then have the evidence to support rejection. If the dealer get this done, they are not obliged to share the report with you and may try and fob you off. The low range may just be a result of the type of driving and use of heater, but the report from BMW should clarify that, bearing in mind that some degradation in performance from new would be expected.

Ditzy_Mitzy

Re point three, are you really attempting to complain about the fact that your car's heater, when set to maximum, made the interior 'too hot'?