Bank sends new card to old address

diystarter7

Hi OP

To be clear:

Did you give the bank and the cards dept your new details?
If you did, then it is their fault.

About compo, how much would you like ideally and why?

Thnakns

Debbie9009

Op I assume you never use your card in any shops where they can also see who you bank with, your full name etc 

Murphybear

Debbie9009 said:

Op I assume you never use your card in any shops where they can also see who you bank with, your full name etc 

It wasn’t that long that everyone used cheques.  These had all your details on.  Bank details are not exactly private.   

Flight3287462

The OP has previous for not making sure all details are sorted out properly.

OP never assume one department/branch of a company talks or has a system that talks to other department.

diystarter7

Flight3287462 said:

The OP has previous for not making sure all details are sorted out properly.

OP never assume one department/branch of a company talks or has a system that talks to other department.

Previous??

Alderbank

https://forums.moneysavingexpert.com/discussion/6428722/sent-an-energy-bill-addressed-to-the-occupier-despite-moving-with-provider/p1
     

DullGreyGuy

michael32253 said:
This feels like a data protection breach.

Does anyone know if there is anything under consumer rights around compensation for banks making mistakes like this?

Its about data privacy not consumer rights.

There is a reasonable prospect that it would be seen as a data breach and as such you would be able to claim damages equal to the amount of money you've lost as a consequence of the breach. If thats £0 then thats how much you can claim though a bank is likely to give you £25 or such as basic compensation for a complaint assuming they accept they were at fault.

michael32253

kazwookie said:

michael32253 said:

My bank where I have my mortgage changed my address automatically for my bank account, but still kept an older address for the debit card from when it was sent back in 2018. I only noticed I had not been sent a new card when an Amazon flagged that a card was expiring. My bank clearly doesn't send out any emails to let me know and has a bug in their system with duplicating addresses. I could only see it was an old address for the debit card when I went to the lost/stolen card feature and when it confirms the address it had one from 2018.

I called and got it sorted, but no mention of compensation for sending a card with personal details to a random person. This card shows my full name, who I bank with, my account number. This feels like a data protection breach.

Does anyone know if there is anything under consumer rights around compensation for banks making mistakes like this?

You should have updated your details when you moved. Not the banks fault.

They were updated on my account. Happens automatically when my mortgage updated (same bank).

michael32253

Alderbank said:

I have current accounts with Lloyds and Bank of Scotland. They both ask me quite often to check and confirm that my address, email and phone number are up to date.

Don't other banks do this?

Nationwide doesn't do this. Their notification system is bleak at best. 

michael32253

Flight3287462 said:

The OP has previous for not making sure all details are sorted out properly.

OP never assume one department/branch of a company talks or has a system that talks to other department.

Something I'm learning now sadly.