Notification of increase - Timescales? 8 March at 9:24AM in Energy 30 replies 1.2K views

Sea_Shell

Morning all.

We're due to come off a fix with Eon in mid-April, and as expected, they have confirmed that our new tariff will be Next Flex.    They have given us the figures (our "quote") as per the "current" rates, not the rates that will (or might not!*) apply from 1st April.    They are accurate in that sense, correct usage etc.

I've never been on the SVT before (always been a switcher) and so am unsure what notification they have to give us (if any) to changes in pricing on the SVT.

So, do they have to give a specific period of notification, or is it something woolly like " a reasonable period" ?

I'm assuming the "quote" that I've had isn't worth the paper it's written on if the EPG "cap" changes.     

Will they likely send a revised "quote" between now and 20th April? 

Thanks



* Watched ML last night, and AIUI, even if they keep the EPG at '£2500', the make up of the rates is still likely to change, with a higher standing charge.

PeterGr

The rates applied under the EPG are set by the government, and not the energy supplier(s).  OFGEM published their price caps for April - June on 27 February.  Quite likely that any announcement will be linked to the budget on 15 March.

Dolor

With faster switching, the 49/42 day notice requirement was dropped from the supply licence. There is a reasonable obligation but the onus in such cases is for the other party to prove unreasonableness.

Sea_Shell

PeterGr said:

The rates applied under the EPG are set by the government, and not the energy supplier(s).  OFGEM published their price caps for April - June on 27 February.  Quite likely that any announcement will be linked to the budget on 15 March.

Yes I knew that.

My question was about being notified by your supplier of any change.

Sea_Shell

Dolor said:

With faster switching, the 49/42 day notice requirement was dropped from the supply licence. There is a reasonable obligation but the onus in such cases is for the other party to prove unreasonableness.

So does "reasonable" apply with regards being on (or defaulting to) the SVT?

I'm assuming they DO have to give notice to changes on the SVT (EPG)?

frugalmacdugal

Hi,

when your fix ends you will default to the SVT applicable at that time.

Sea_Shell

frugalmacdugal said:

Hi,

when your fix ends you will default to the SVT applicable at that time.

Yes, I understand that too.

I'm talking about them notifying me, again, and telling me something different to my received "quote".

I know what's going on.  Many people don't, so I wanted to ask if ADDITIONAL notification would be made and when?

pochase

Dolor said:

With faster switching, the 49/42 day notice requirement was dropped from the supply licence. There is a reasonable obligation but the onus in such cases is for the other party to prove unreasonableness.

Would have been hard to keep it if Ofgem now announces the new cap only 35 days ahead. 

So suppliers can only start to calculate the 5 weeks before the new SVT starts, I don't think anything more than 2 weeks ahead is not realistic.

And this quarter we don't even know what happens with the EPG.

vic_sf49

Sea_Shell said:

frugalmacdugal said:

Hi,

when your fix ends you will default to the SVT applicable at that time.

Yes, I understand that too.

I'm talking about them notifying me, again, and telling me something different to my received "quote".

I know what's going on.  Many people don't, so I wanted to ask if ADDITIONAL notification would be made and when?

I'm with Octopus, and for the January rate change, they emailed me on the 28th December.

So advance notification... just.

Edited to add...this is the info they sent me for my electric account, which is nice and clear at least...

Mstty

I suspect your energy company has done everything correctly if they are quoting the official Ofgem rates.

As confusing as that might be for a lot of customers what they have done is correct.

Whatever the government does to those rate will be published seperatley on gov.uk

Sea_Shell

Mstty said:

I suspect your energy company has done everything correctly if they are quoting the official Ofgem rates.

As confusing as that might be for a lot of customers what they have done is correct.

Whatever the government does to those rate will be published seperatley on gov.uk

I understand they haven't done anything wrong...just a tad misleading for those who might take their "quote" as being THE figures that will apply once their fix ends.

So I can expect another quote sometime before the 20th April... possibly with only a couple of days notice.

Even though I'll probably already know the rates, from the good people here 😉