Flight cancellation and delay and downgrade

SJC79

Hi, I was unlucky enough to fly with Lufthansa. 48 hours before flight which was a connecting flight LHR to FRA to JFK it was cancelled. I was rebooked on a new flight LHR to Brussels to JFK. On the flight to Brussels I was told my connecting flight to JFK was cancelled less than 3 hours before flight. I was rebooked again. I had to fly Brussels to Edinburgh then Edinburgh to LHR then LHR to JFK. I was downgraded from Premium Economy to Economy on the LHR to JFK section. I arrived 10 hours later than planned on a BA plane. I have made a claim for the delays/cancellation and the downgrade of my seat with Brussels Airlines. Should I make a separate claim for the downgrade? which I have seen people say I would be due a refund for with 7 days which has not happened.

Any advice would be great. I also had delayed luggage which was damaged. It was returned to me days later just before my return flight. So also claimed for that with BA.

Voyager2002

Yes, there is pretty hefty compensation for being downgraded so you should claim for that as well.

SJC79

I have claimed as one request for compensation for the delay and the downgrade. So should it be applied for again as a separate claim?

Caz3121

Did you have a confirmed booking in premium economy on the BA flight? If so your claim for downgrade would be from BA. If you were never confirmed in WT+ and had been booked in economy as part of the rebooking then much will depend on whether you were offered and accepted economy as to who the claim may be from
it may be the delay claim should be from lufthansa

SJC79

I only had the option of economy on BA from Brussels Airlines, tickets where issued by Brussels Airlines. The Brussels Airlines flight to New York was confirmed premium Economy.

bagand96

Sounds like a nightmare! 

1) Was your new itinerary on Brussels Airlines departing LHR no more than 1 hour before your original Lufthansa itinerary, and arriving in JFK no more than 2 hours later? If not then you may be entitled to compensation from Lufthansa. 

2) Compensation claim from Brussels Airlines as the operating carrier of your cancelled BRU-JFK

3) Downgrade compensation. If your booking on Brussels Airlines was in Premium Economy and they booked you on BA Economy I think claim from Brussels Airlines. Devil is in the detail here as the EU regs give percentages of "ticket price" which isn't always a big proportion of what you've actually paid the airline, especially for a multi flight itinerary. And of course you never paid Brussels Airlines anything, so maybe it's a claim against Lufthansa? Hmmm

The compensation comes with the usual caveat that if flights were cancelled due to extraordinary circumstances then it won't be due. Was any of this around the 15th February when Lufthansa group had their massive IT meltdown? 

Pinkky4

Hi. My daughter was downgraded on BA flight to Chile from premium economy to economy due to a technical fault in business class. We expect 75% of the ticket price (excluding tax) back. BA are ignoring this request. Are there any templates for making a claim/escalating in the downgrade scenario. (There are helpful ones for cancellation and delay but they have lots of details that wouldn’t apply so can’t use them). Also I’m not sure of the cost of the relevant leg of the journey so can’t quite BA a specific amount. Thanks. 

Westin

When you say they are ignoring you. How long exactly has it been since your daughter flew, you raised your claim - and today?

Pinkky4

Hi. Flew on 23rd Feb. She sent email as instructed by BA and was offered £100 voucher plus difference in flight cost.  She replied and suggested the 75% of ticket price ramount and they said their offer is in line with EU regs - which as far as we can tell it’s not. She followed up but they have not responded.  

CKhalvashi

Pinkky4 said:

Hi. Flew on 23rd Feb. She sent email as instructed by BA and was offered £100 voucher plus difference in flight cost.  She replied and suggested the 75% of ticket price ramount and they said their offer is in line with EU regs - which as far as we can tell it’s not. She followed up but they have not responded.  

As far as I can tell it's not too.

Downgrades are explicitly at a 75% rate.

I can only recommend following up again for the moment before considering other options. BA are a member of CEDR so you should contact them for further advice should they not process it within 8 weeks of a formal complaint.

Westin

Had your daughter booked as part of a package holiday trip, one made through say BA Holidays?  I wonder if a non published IT fare which at time of booking offered only a small difference in fare between the two cabins.  Might be why such an offer was made with the upgrade difference x 75% being under £100. Certainly one to push on an explanation from BA on how and why calculated.