Problems cashing alternative fuel voucher.

jaemac

Has anyone been able to cash the vouchers if they have been sent them by post. If your bank isn't listed then you are supposed to use a Paypoint but what if there isn't one close that's viable? Any advice would be appreciated/

DingerUK

I think you can also use the post office 

jaemac

DingerUK said:

I think you can also use the post office 

No, Post Office isn't an option, at least not according to the website.  

MattMattMattUK

jaemac said:

Has anyone been able to cash the vouchers if they have been sent them by post. If your bank isn't listed then you are supposed to use a Paypoint but what if there isn't one close that's viable? Any advice would be appreciated/

What do you mean by "viable"? If you mean not as close as one would like then I suspect that means a slightly longer journey.

jaemac

MattMattMattUK said:

jaemac said:

Has anyone been able to cash the vouchers if they have been sent them by post. If your bank isn't listed then you are supposed to use a Paypoint but what if there isn't one close that's viable? Any advice would be appreciated/

What do you mean by "viable"? If you mean not as close as one would like then I suspect that means a slightly longer journey.

It is more a case of not being able to make a 'slightly' longer journey I'm afraid.

MattMattMattUK

jaemac said:

MattMattMattUK said:

jaemac said:

Has anyone been able to cash the vouchers if they have been sent them by post. If your bank isn't listed then you are supposed to use a Paypoint but what if there isn't one close that's viable? Any advice would be appreciated/

What do you mean by "viable"? If you mean not as close as one would like then I suspect that means a slightly longer journey.

It is more a case of not being able to make a 'slightly' longer journey I'm afraid.

Unfortunately I think you might have to factor in the potential cost of travelling to a PayPoint location as potentially part of the cost of recovering the £200, even if it means only getting say £150 net for example.

Marvel1

No problem, but I could only use a Post Office, I redeemed them 3 at a time.

jaemac

Marvel1 said:

No problem, but I could only use a Post Office, I redeemed them 3 at a time.

Thanks, I'll pass that info on. It may be that the information available has been misinterpreted. Would be easier if the bank was just added to the list though, then there would be no travel involved at all.

Spoonie_Turtle

MattMattMattUK said:

jaemac said:

MattMattMattUK said:

jaemac said:

Has anyone been able to cash the vouchers if they have been sent them by post. If your bank isn't listed then you are supposed to use a Paypoint but what if there isn't one close that's viable? Any advice would be appreciated/

What do you mean by "viable"? If you mean not as close as one would like then I suspect that means a slightly longer journey.

It is more a case of not being able to make a 'slightly' longer journey I'm afraid.

Unfortunately I think you might have to factor in the potential cost of travelling to a PayPoint location as potentially part of the cost of recovering the £200, even if it means only getting say £150 net for example.

Aside from the fact it simply may not be possible, why should someone have to settle for less than the full payment overall when everyone else got the whole £200, just because they're on prepayment?  That's needlessly discriminatory.  And even if it doesn't cost them (much) monetarily it could very well cost them physically.

MattMattMattUK

Spoonie_Turtle said:

MattMattMattUK said:

jaemac said:

MattMattMattUK said:

jaemac said:

Has anyone been able to cash the vouchers if they have been sent them by post. If your bank isn't listed then you are supposed to use a Paypoint but what if there isn't one close that's viable? Any advice would be appreciated/

What do you mean by "viable"? If you mean not as close as one would like then I suspect that means a slightly longer journey.

It is more a case of not being able to make a 'slightly' longer journey I'm afraid.

Unfortunately I think you might have to factor in the potential cost of travelling to a PayPoint location as potentially part of the cost of recovering the £200, even if it means only getting say £150 net for example.

Aside from the fact it simply may not be possible, why should someone have to settle for less than the full payment overall when everyone else got the whole £200, just because they're on prepayment?  That's needlessly discriminatory.  And even if it doesn't cost them (much) monetarily it could very well cost them physically.

Unfortunately sometimes practicality trumps idealism. It might be a less than optimal solution to have to travel to a PayPoint location. The entire system of handouts has been a bodge from the start which is why here have been so many issues, from issues processing payments and refunds, lack of clarity on billing, issues with vouchers etc., everything is a bodge and that has caused issues and lead to sub optimal implementation. It might be a poor system, it is not discrimination. 

Spoonie_Turtle

MattMattMattUK said:

Spoonie_Turtle said:

MattMattMattUK said:

jaemac said:

MattMattMattUK said:

jaemac said:

Has anyone been able to cash the vouchers if they have been sent them by post. If your bank isn't listed then you are supposed to use a Paypoint but what if there isn't one close that's viable? Any advice would be appreciated/

What do you mean by "viable"? If you mean not as close as one would like then I suspect that means a slightly longer journey.

It is more a case of not being able to make a 'slightly' longer journey I'm afraid.

Unfortunately I think you might have to factor in the potential cost of travelling to a PayPoint location as potentially part of the cost of recovering the £200, even if it means only getting say £150 net for example.

Aside from the fact it simply may not be possible, why should someone have to settle for less than the full payment overall when everyone else got the whole £200, just because they're on prepayment?  That's needlessly discriminatory.  And even if it doesn't cost them (much) monetarily it could very well cost them physically.

Unfortunately sometimes practicality trumps idealism. It might be a less than optimal solution to have to travel to a PayPoint location. The entire system of handouts has been a bodge from the start which is why here have been so many issues, from issues processing payments and refunds, lack of clarity on billing, issues with vouchers etc., everything is a bodge and that has caused issues and lead to sub optimal implementation. It might be a poor system, it is not discrimination. 

Agreed it's all been suboptimal.  But it is discrimination if it unfairly disadvantages people - I didn't say it was active or deliberate, it can be unintentional and purely due to an oversight / not considering the circumstances of certain groups of people.

In terms of practicality, I'd have thought the answer would not be to just accept whatever cost but to investigate the possibilities (which was the entire purpose of this thread) and then contact the supplier and ask for an alternative payment method if the customer really can't redeem the voucher.