Smart meters purpose?
So smart metere are meant to be easier and send readings for you for accurate bills.
So looking through my parents bills, they have it quarterly. So looking through the readings are estimated, why? It says "This bill - estimated" and [E] next to the reading numbers.
So looking through my parents bills, they have it quarterly. So looking through the readings are estimated, why? It says "This bill - estimated" and [E] next to the reading numbers.
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it’s probably worth trying to work out how long they’ve been getting estimates for too, as that might give a clue to whether it is something like an earlier SM which went dumb on supplier change or something else.
also, make sure they are supplying monthly readings from now so their bills are correct.
Will be phoning why.
Try downloading the app “Bright” and getting set up on there to see if that can see the readings.
Looking at the IHD, the reading is the same as the meter itself.
Will give the app a go too.
Do the readings still roughly match what's on the bill?
If an estimate has been used, this may be down to a temporary connectivity issue. That is, the supplier sent an instruction to retrieve data and got no response. Clearly, for those consumers on a 30 minute profile where data is pulled once every 24 hours, this isn’t an issue. The supplier estimates against the previous day’s smart reading or it waits until one is received the following day.
How do i get the reading on the meter?