JaJa credit card unexplained closure of account
in Credit cards
116 replies 26K views
in Credit cards
I discovered on checking my emails late last night a message from JaJa cheerfully informing me that they were closing my credit card... very sorry they said but it will become inactive on a date two months from now when I expected to be using it while away. We were with the post office credit card for years. I rang to ask what was going on and encountered a script that involved repeated apologies but no explanation and no willingness to put me through to a line manager as they would not be able to change the decision. She did offer to raise a complaint so I asked for a reason and compensation for the time etc that it would take me to organise another suitable card. I was also told no reference numbers were given. My wife tells me that JaJa have an announcement on their website stating that they will not be accepting any new applications. I wonder what is going on.....
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You won't get compensation for the 5 minutes it takes to open another credit card.
But if you have not been using the card, that is a reason why they may close it. Unused lines of credit are a bigger fraud risk, as people tend not to check their accounts. As they know they have not been using them.
No great loss seeing as I got the Post Office credit card donkeys years ago which paid £50 cash back for opening it. Between the Post Office and Jaja I haven't paid a penny in interest which might be why they nolonger want me as a customer.