Barclays 4% ISA problems opening

Briskly

Update on this. Dropped in to a branch today on my own and they had no idea why a photo was needed. Managed to open the account in branch. I don't know if my complaint has filtered through but seems like the guys on the phone don't know what they are doing. 

35har1old

Briskly said:

35har1old said:

Briskly said:

I have never experienced such a debacle such as this. I tried to open an ISA for my elderly Mum for whom I have power of attorney. You can't open this online, she doesn't have a smartphone, I can't use my phone to open it for her so had to phone. Spent 45 mins going through the procedure last week on phone then application gets blocked because Mum doesn't have "up to date ID including a photo". Despite being a customer for 60 years at the same address.Incidentally I opened one of these using the app and I have never given Barclays a photo or updated ID for 50 years and someone posted here of not being a customer but just opening an account on the app and instantly opening the iSA. Am told to visit a branch with photo ID and Utility bill. Just been into the branch with a water bill to be told water isn't considered a utility by Barclays so not accepted. Losing the will to live over this.

You say you managed to open yours in the app.So why don't you unstall and reinstall app and reg you mum's 

Thanks, tried that and got the block

Sorry to hear that because i had the app loaded for myself but needed to be changed so my wife could open her current account

Berwynview

Briskly said:

35har1old said:

Briskly said:

I have never experienced such a debacle such as this. I tried to open an ISA for my elderly Mum for whom I have power of attorney. You can't open this online, she doesn't have a smartphone, I can't use my phone to open it for her so had to phone. Spent 45 mins going through the procedure last week on phone then application gets blocked because Mum doesn't have "up to date ID including a photo". Despite being a customer for 60 years at the same address.Incidentally I opened one of these using the app and I have never given Barclays a photo or updated ID for 50 years and someone posted here of not being a customer but just opening an account on the app and instantly opening the iSA. Am told to visit a branch with photo ID and Utility bill. Just been into the branch with a water bill to be told water isn't considered a utility by Barclays so not accepted. Losing the will to live over this.

You say you managed to open yours in the app.So why don't you unstall and reinstall app and reg you mum's 

Thanks, tried that and got the block

You cannot manage accounts that you have POA for via the app, you can only access them via the main website  However, we were unable to transfer a Barclays ISA to their 4% ISA online and had to ring them to get it sorted.