Barclays 4% ISA problems opening

Briskly

I have never experienced such a debacle such as this. I tried to open an ISA for my elderly Mum for whom I have power of attorney. You can't open this online, she doesn't have a smartphone, I can't use my phone to open it for her so had to phone. Spent 45 mins going through the procedure last week on phone then application gets blocked because Mum doesn't have "up to date ID including a photo". Despite being a customer for 60 years at the same address.Incidentally I opened one of these using the app and I have never given Barclays a photo or updated ID for 50 years and someone posted here of not being a customer but just opening an account on the app and instantly opening the iSA. Am told to visit a branch with photo ID and Utility bill. Just been into the branch with a water bill to be told water isn't considered a utility by Barclays so not accepted. Losing the will to live over this.

eskbanker

Briskly said:

Just been into the branch with a water bill to be told water isn't considered a utility by Barclays so not accepted. Losing the will to live over this.

Frustrating I'm sure but to be fair their published policy does make that clear:

https://www.barclays.co.uk/personal/current-accounts/what-do-i-need-to-open-a-bank-account/

What proof of UK address do I need?

• [...]

• Utility bill – from a UK gas, electricity or landline phone bill, dated within the past three months

Briskly

The guy on the phone didn't mention that water was excluded. It seem ok for everyone else so why not Barclays? How is are people like my old Mum going to look up conditions online? If they even manage to go online they are told they have to phone... And how come new customers dont need this?

eskbanker

Briskly said:

The guy on the phone didn't mention that water was excluded. It seem ok for everyone else so why not Barclays?

Sure - I'm not defending their policy, just highlighting that it's published.

Briskly said:

How is are people like my old Mum going to look up conditions online?

I thought you were doing this on her behalf?

Briskly said:

And how come new customers dont need this?

I don't believe it's a new v old customer issue as such, but simply that some customers pass electronic ID verification checks but others don't and so need to use the manual alternative.

Briskly

I am doing it on her behalf but my point is that the others who don't have this sort of support are being left to the wolves. 

xylophone

 I tried to open an ISA for my elderly Mum for whom I have power of attorney. You can't open this online, 

You can if you have a current account with Barclays. I know because I did so on Jan 9.

Has your mother been a Barclays current account customer for 60 years? 

35har1old

xylophone said:

 I tried to open an ISA for my elderly Mum for whom I have power of attorney. You can't open this online, 

You can if you have a current account with Barclays. I know because I did so on Jan 9.

Has your mother been a Barclays current account customer for 60 years? 

You no longer can

35har1old

Briskly said:

I have never experienced such a debacle such as this. I tried to open an ISA for my elderly Mum for whom I have power of attorney. You can't open this online, she doesn't have a smartphone, I can't use my phone to open it for her so had to phone. Spent 45 mins going through the procedure last week on phone then application gets blocked because Mum doesn't have "up to date ID including a photo". Despite being a customer for 60 years at the same address.Incidentally I opened one of these using the app and I have never given Barclays a photo or updated ID for 50 years and someone posted here of not being a customer but just opening an account on the app and instantly opening the iSA. Am told to visit a branch with photo ID and Utility bill. Just been into the branch with a water bill to be told water isn't considered a utility by Barclays so not accepted. Losing the will to live over this.

You say you managed to open yours in the app.So why don't you unstall and reinstall app and reg you mum's 

xylophone

You no longer can

Not what it says here but perhaps they don't bother to update?

https://www.barclays.co.uk/savings/isas/#:~:text=If you already bank with,be a few weeks away.

If you already bank with us, the quickest way to open an ISA is in our app or Online Banking. Simply log in or register.

If you don't already bank with us, call us on 0345 744 54452  to book an appointment to open an account in a branch. Due to popularity, the next available appointment may be a few weeks away.

Briskly

35har1old said:

Briskly said:

I have never experienced such a debacle such as this. I tried to open an ISA for my elderly Mum for whom I have power of attorney. You can't open this online, she doesn't have a smartphone, I can't use my phone to open it for her so had to phone. Spent 45 mins going through the procedure last week on phone then application gets blocked because Mum doesn't have "up to date ID including a photo". Despite being a customer for 60 years at the same address.Incidentally I opened one of these using the app and I have never given Barclays a photo or updated ID for 50 years and someone posted here of not being a customer but just opening an account on the app and instantly opening the iSA. Am told to visit a branch with photo ID and Utility bill. Just been into the branch with a water bill to be told water isn't considered a utility by Barclays so not accepted. Losing the will to live over this.

You say you managed to open yours in the app.So why don't you unstall and reinstall app and reg you mum's 

Thanks, tried that and got the block

Briskly

xylophone said:

You no longer can

Not what it says here but perhaps they don't bother to update?

https://www.barclays.co.uk/savings/isas/#:~:text=If you already bank with,be a few weeks away.

If you already bank with us, the quickest way to open an ISA is in our app or Online Banking. Simply log in or register.

If you don't already bank with us, call us on 0345 744 54452  to book an appointment to open an account in a branch. Due to popularity, the next available appointment may be a few weeks away.

That seems to be out of date