Yet another Landlor & deposit

Lyhtem

BobT36 said:

Absolutely terrible service there, then. Why can't they show you the evidence??? You'd get to see it in a court so why not DPS? 
If it's directly from the scheme's adjudicator though then unless they're friends with the person, it rules out foul play and I don't think there's much you can do. 

They of course could have submitted pictures of an entirely different house, or from a previous tenant for all you know, but there's nothing you can do if they won't show you as it's not "your" data. Annoying. 

I think the only thing that would have saved you here is having your own pictures. Bit dodgy they prevented you from taking them.. but you could have done it the day beforehand. Problem is the scheme will go only on the evidence provided. They have some, you do not. 


Still though, "discolouration" of outside elements which is clearly wear and tear from weather etc, and accepting costs without any sort of quote is ridiculous..
Hope someone else can help. 

by foul play im thinking photos taken at a later date, where landlord potentially did some damage on their own given they were in the middle of fixing up one of the bedrooms and bathroom, and yeah like you suggested it would not surprise me if they used photos from previous tenancy as they were always ranting on how bad the previous tenants left the house.

yeah not taking pictures beforehand that's on us we didn't have much time to get stuff out so everything was done in a rush and we never thought she would pull something like this. 

will try and consult it with a lawyer today see what they say 

Lyhtem

Quick update: just rang DPS and person that i spoke with is baffled by how the decision was made based on what landlady submitted...... 

Gycraig

this is absolutely mental tbh and not even slightly how it is supposed to work. 

450 pound to “clean” a property that wasn't even clean when moved into ?. 

It’s actually bonkers, “check in mentions damages to doors and walls” 
“doors and walls have damage exceeding expectations” what is the point of an inventory if they are just gonna charge you for stuff that’s on the inventory anyway.

Is there a dispute process or anything ? 

Lyhtem

Gycraig said:

this is absolutely mental tbh and not even slightly how it is supposed to work. 

450 pound to “clean” a property that wasn't even clean when moved into ?. 

It’s actually bonkers, “check in mentions damages to doors and walls” 
“doors and walls have damage exceeding expectations” what is the point of an inventory if they are just gonna charge you for stuff that’s on the inventory anyway.

Is there a dispute process or anything ? 

according to them, decision is final and LL already got the money, after speaking with them I can file a complaint but what happens then no clue, most important thing now is to check what pictures she submitted when and where were they taken

only time will tell unless someone who has more experience with this can chip in  

MultiFuelBurner

A good lesson for all tenants do an exit video plus pictures.