What do you rate your energy supplier out of 10

Officer_Dibble

The_Green_Hornet said:

Basically, I don't experience problems with energy suppliers.

You're either remarkably forgiving or very lucky indeed. Having being moved from Goto (8/10) to Shell (6/10) then chosen Octopus (9/10) there have been marked differences in web interfaces and customer service. Shell were very slow to do anything and seemed to have more people enjoying their days "working" from home than actually working.

badmemory

Mstty said:

badmemory said:.

Whilst I see what you mean - refugee from Peoples Energy now with British Gas.  I suspect that Peoples Energy good systems spoilt me.  British Gas 1/10.

Glad that rude original comment has been removed.

It begs the question with a score like that why you have not moved supplier?

Good question.  1 there is no price advantage at the moment to moving & 2 it could be out of the frying pan into the fire  & 3 they have been underestimating my usage despite the monthly readings I give & the extra is better off in my savings than their inflated profits for the time being.

Re: the comment about working from home, the only sensible answer I got after over an hour & half was after I was passed to a disabled guy working from home.

Joyful

I give mine, Utility warehouse 10 out of 10. As soon as the government changed the price cap, they wrote and reduced my electric to the same, plus left the gas as it was cheaper. I also love getting billed monthly.  I was previously with BG and they went from monthly,  to3 monthly, to 6 monthly billing. Not good if you are monitoring your bills.

MikeJXE

3 suppliers in the last few months 

Current supplier
Octopus 10/10

OVO 0/10

SSE 10/10

Shedman

BG 10/10 

Alright I confess...I'm telling fibs 😅


OK I'll try again.... 3/10.   

They are a pain to deal with on chat and their CS agents promise things they can't / don't deliver, we had enormous difficulty getting the initial bills straight, and they were late giving the Energy Support credit.   But, on the flip side, billing is now prompt and correct, they did put us on decent fix through to end Nov to atone for some of their errors and for the last few months we haven't needed to contact them.

MikeyPGT

Eon-next 0/10 - tried to rob me for electricity for a property I had left months before and settled a final bill (also changed the supply to my ex-wife's name and found her e-mail address from somewhere!)

Scottish Power - minus 10/10 - absolute farce of a company.  Impossible to contact.  Lie to your face and have absolute zero credibility as a consumer focused concern

steviebabes

Octopus (current) 10/10 Shell (previous) 3/10

The_Green_Hornet

Officer_Dibble said:

The_Green_Hornet said:

Basically, I don't experience problems with energy suppliers.

You're either remarkably forgiving or very lucky indeed. Having being moved from Goto (8/10) to Shell (6/10) then chosen Octopus (9/10) there have been marked differences in web interfaces and customer service. Shell were very slow to do anything and seemed to have more people enjoying their days "working" from home than actually working.

Maybe what some people regard as a major issue I see as a minor inconvenience. Also, as I tend to proactively manage my utility accounts by keeping my own records and submitting regular meter readings either at the end of the month or when the tariff changes, I don't have any surprises when the statements arrive.

What does surprise me reading the comments on this forum is how often some people do contact customer services. Since being moved to EDF in December 2021 I have contacted them once to move onto variable direct debit. With some previous suppliers I haven't needed to contact them at all during the contract.

We all have different experiences I suppose. Whether it is luck, who knows.

comeandgo

Eon next 10/10.  I must be very lucky, in all my 50 years of having to deal with multiple energy companies, moving house, moving companies, dealing with bereavement debts never had any problems.  I would give all 10/10.

Officer_Dibble

badmemory said:

Re: the comment about working from home, the only sensible answer I got after over an hour & half was after I was passed to a disabled guy working from home.

Fair enough. I've nothing against people working from home - I do it myself (not today, obviously). It's when they claim to be working from home but are obviously more interested in the dog/children/TV you can hear in the background that it gets a bit annoying. For all I know the Octopus people might be at home, but it doesn't show in the quality of service (apart from one chap who got something wrong and might have asked the person sitting next to him if he'd been in an office)