NPOWER with a 17% hike in prices - Here we go

Gareth56

I've just heard that the price hikes that nPower have introduced are to take effect from tomorrow. Now I don't know if nPower's Terms & Conditions are the same as those of EDF's but I can't see them being to dissimilar. When EDF introduce a price rise they are supposed to inform their customers in writing within 10 working days. So if nPower are supposed to inform you in writing within 10 working days and haven't then they are breaking their own rules.

Incidentally there isn't much point in complaining to Energywatch if your energy company breaks their own Terms & Conditions as EDF did once [with me] because according to Energywatch the answer to my question "why can EDF break it's own rules" the answer from Energywatch was that "Rules are meant to be broken!!!!!"

wornoutmumoftwo

I wonder who will be next, I would bet my house that British Gas is next!!!

I hope not, I'm on a prepayment meter and struggling to keep it topped up as it is. I also think it's diabolic that any of these companies raise prices at the coldest time of year.

magyar

Gareth56 wrote: »

I've just heard that the price hikes that nPower have introduced are to take effect from tomorrow. Now I don't know if nPower's Terms & Conditions are the same as those of EDF's but I can't see them being to dissimilar. When EDF introduce a price rise they are supposed to inform their customers in writing within 10 working days. So if nPower are supposed to inform you in writing within 10 working days and haven't then they are breaking their own rules.

Incidentally there isn't much point in complaining to Energywatch if your energy company breaks their own Terms & Conditions as EDF did once [with me] because according to Energywatch the answer to my question "why can EDF break it's own rules" the answer from Energywatch was that "Rules are meant to be broken!!!!!"

You seem to be getting a bit mixed up here.

We may change our prices, discounts or the way we charge for gas and electricity. If we increase our prices or reduce our discounts, we will tell you within 65 Working Days. If you do not accept the changes, you may end this agreement by changing supplier. The changes will not apply to you if within 10 Working Days of being told about the changes, you tell us that you are ending the agreement, and within the next 15 Working Days we receive notice through industry processes that another supplier will begin to supply your home within a reasonable period of time.

In other words, when they write to you and tell you that the prices are changing you have up to 25 days to switch without being charged them.

mary43

Can the government intervene in any way to stop this ? An awful lot of families with small children and on low incomes, not to mention pensioners are going to suffer as a result.
I'm have a bit of a panic myself..............as if we don't pay enough elready !

wornoutmumoftwo

I definately think the Government should do something, I pay £40 a week (£15 towards a debt and £25 for usage), and that's without wasting any electric. I have two young children and scrape through week to week.

Gareth56

magyar wrote: »

You seem to be getting a bit mixed up here.



In other words, when they write to you and tell you that the prices are changing you have up to 25 days to switch without being charged them.

No, I'm not getting mixed up (I rarely do) as it would seem that EDF's Terms & Conditions are different to those of nPower's Terms & Conditions, it's as simple as that. However the point of the post was that if you decide to complain to Energywatch about any issue to do with the Terms & Conditions of your energy supplier the attitude of Energywatch is that "Rules are meant to be broken"...except when it comes to the customer who has to obey all the rules!!

humfer

Gareth56 wrote: »

No, I'm not getting mixed up (I rarely do) as it would seem that EDF's Terms & Conditions are different to those of nPower's Terms & Conditions, it's as simple as that. However the point of the post was that if you decide to complain to Energywatch about any issue to do with the Terms & Conditions of your energy supplier the attitude of Energywatch is that "Rules are meant to be broken"...except when it comes to the customer who has to obey all the rules!!

On a linked subject, is it standard practice that they have to send you notice in writing. I am coming up to 2 years with npower now and they have never send me notices of price increases (the first I find out about them is on my bills). I have complained to them before, but you know what their customer service is like:mad:

Gareth56

humfer wrote: »

On a linked subject, is it standard practice that they have to send you notice in writing. I am coming up to 2 years with npower now and they have never send me notices of price increases (the first I find out about them is on my bills). I have complained to them before, but you know what their customer service is like:mad:

According to some nPower "spokesman" nPower have won awards for its outstanding customer service :rotfl:

However check your T&Cs to see if they have to inform you in writing, however if they haven't it doesn't make any difference because there is nothing you can do (apparently)

MajorR

The New Year price hike wipes out the £121 (12%) price cut that npower made last year. It means that customers only enjoyed lower prices for 8 months, mainly during the summer period when energy usage is lower. Prior to this, in 2006, npower increased prices by £358 or 53%

The price rise blow comes only a month after npower put up the prices on its wholesale tracker plan by 17% for gas and 13% for electricity and by 17% on its new online energy plan. However, customers will be dismayed as, at its last full year results, RWE npower reported bumper profits of Euro 658 million.

say what you like about the french but just about now they would be planning to block the motorways,ports,airport etc etc untill they got a fair deal. what will we do? just carry on paying out

The_Economist

I would i be correct in saying that its not just a 17% increase because off the VAT element so it is actually more.

Could someone explain why and how the wholesale prices keep going up? :mad:

How much off the profit these companys make stays in this country.

Are all utility companies now owned by other countries.