Lebara - What counts as a new customer?

Hello,

I am looking to move from Virgin to Lebara, for 2 reasons: 1. The greed in their price hike and I am days away from the end of my 12 month contract. 2. I want to stay with Vodafone network. I was previously with Lebara 12 months ago.

My question is, if I move over does anyone know if I will still be regarded as a new customer to take up one of their MSE negotiated deals?

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Comments

  • reset1
    reset1 Posts: 33 Forumite
    Name Dropper First Post First Anniversary Combo Breaker
    Yes you will be classed as a new customer.

    If using the same email address you used when first signed up with Lebara you will need to log-in first before purchasing MSE deal. 
  • savergrant
    savergrant Posts: 1,072 Forumite
    First Post First Anniversary Name Dropper
    reset1 said:
    Yes you will be classed as a new customer.

    If using the same email address you used when first signed up with Lebara you will need to log-in first before purchasing MSE deal. 
    Log-in and do what? Order the mse deal through your lebara account or go back to the mse search results?
  • reset1
    reset1 Posts: 33 Forumite
    Name Dropper First Post First Anniversary Combo Breaker
    Go back to MSE search. For simplicity  just use a new email address that is not already used with Lebara to order when signing up. 
  • reset1 said:
    Go back to MSE search. For simplicity  just use a new email address that is not already used with Lebara to order when signing up. 

    That's exactly what I do. Problem is I've run out of e-mail addresses and next time will have to set up one specifically to complete!
    Using a previously used e-mail and log in has never worked for me?
  • Expotter
    Expotter Posts: 347 Forumite
    First Anniversary Name Dropper First Post
    What if you're a current customer, would a different email address enable you to get another deal? And what about the number, would you be able to port it to your new sim? Would they issue a PAC code to themselves?
  • savergrant
    savergrant Posts: 1,072 Forumite
    First Post First Anniversary Name Dropper
    Expotter said:
    What if you're a current customer, would a different email address enable you to get another deal? And what about the number, would you be able to port it to your new sim? Would they issue a PAC code to themselves?
    A number of people have used a different email address to order a new sim, but you would need to port your number to a third party then port it back (at least the day after your port conpletes). Anecdotal evidence suggests that porting to another network which uses the same signal (iie vodafone) is actually more susceptible to problems so you may be better off transferring to a network which uses ee, o2, or 3.
    So you are looking at the possibility of three days disrupted coverage.
  • savergrant
    savergrant Posts: 1,072 Forumite
    First Post First Anniversary Name Dropper
    reset1 said:


    If using the same email address you used when first signed up with Lebara you will need to log-in first before purchasing MSE deal. 


    Go back to MSE search. For simplicity  just use a new email address that is not already used with Lebara to order when signing up. 
    Really confused by your posts. I don't see how being logged in to your lebara account at the time helps you to enter a previously used email address on the deal order page. If anything I would expect it to make matters worse..
  • RichyRich
    RichyRich Posts: 2,090 Forumite
    First Post Combo Breaker First Anniversary
    If you've run out of email addresses this Gmail feature is handy: you can add dots. Let's say your email address is oldagetraveller1@gmail.com. You can give your email address as:

    - old.age.traveller.1@gmail.com
    - old.age.traveller1@gmail.com
    - old.agetraveller1@gmail.com
    - oldage.traveller1@gmail.com
    - oldagetraveller.1@gmail.com
    - o.ldagetraveller1@gmail.com
    - ol.dagetraveller1@gmail.com
    - old.agetraveller1@gmail.com
    - olda.getraveller1@gmail.com

    ...ad infinitum, thereby obviating the need to sign up to new email addresses. The service provider (Lebara, in this case) will recognise it as a different email address but it will reach your Gmail inbox just fine.

    oldagetraveller1 said:
    reset1 said:
    Go back to MSE search. For simplicity  just use a new email address that is not already used with Lebara to order when signing up. 

    That's exactly what I do. Problem is I've run out of e-mail addresses and next time will have to set up one specifically to complete!
    Using a previously used e-mail and log in has never worked for me?

    #145 Save £12k in 2016 Challenge: £12,062.62/£12,000.00 Beginning Balance: £5,027.78 CHALLENGE MET
    #060 Save £12k in 2017 Challenge: £11,03.70/£12,000.00 Beginning Balance: £12,976.79 Shortfall: £996.30:eek:
    This is the secret message.
  • "oldagetraveller1@gmail.com."

    How did you find that? No, it's really not mine.
    Thanks for the info.
  • Qew
    Qew Posts: 52 Forumite
    First Anniversary Name Dropper First Post
    Another way is to use the + symbol after the portion of the email address that's before the @ symbol.

    So, for instance, if your email address was, let's say, oldagetraveller1@gmail.com, then you could make it oldagetraveller1+lebara@gmail.com, or oldagetraveller1+o2@gmail.com, or oldagetraveller1+1pmobile@gmail.com, etc. The emails will all get sent to your inbox.

    This is great if you want to have separate email addresses for particular receivers, like for newsletters, companies, etc. It also enables you to quickly differentiate emails from such companies (also great for knowing who sold your info to spammers, etc).



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