Lebara - What counts as a new customer? 17 February at 1:18PM in Mobiles 7 replies 249 views

englebert_2

Hello,

I am looking to move from Virgin to Lebara, for 2 reasons: 1. The greed in their price hike and I am days away from the end of my 12 month contract. 2. I want to stay with Vodafone network. I was previously with Lebara 12 months ago.

My question is, if I move over does anyone know if I will still be regarded as a new customer to take up one of their MSE negotiated deals?

reset1

Yes you will be classed as a new customer.

If using the same email address you used when first signed up with Lebara you will need to log-in first before purchasing MSE deal. 

savergrant

reset1 said:

Yes you will be classed as a new customer.

If using the same email address you used when first signed up with Lebara you will need to log-in first before purchasing MSE deal. 

Log-in and do what? Order the mse deal through your lebara account or go back to the mse search results?

reset1

Go back to MSE search. For simplicity  just use a new email address that is not already used with Lebara to order when signing up. 

oldagetraveller1

reset1 said:

Go back to MSE search. For simplicity  just use a new email address that is not already used with Lebara to order when signing up. 

That's exactly what I do. Problem is I've run out of e-mail addresses and next time will have to set up one specifically to complete!

Using a previously used e-mail and log in has never worked for me?

Expotter

What if you're a current customer, would a different email address enable you to get another deal? And what about the number, would you be able to port it to your new sim? Would they issue a PAC code to themselves?

savergrant

Expotter said:

What if you're a current customer, would a different email address enable you to get another deal? And what about the number, would you be able to port it to your new sim? Would they issue a PAC code to themselves?

A number of people have used a different email address to order a new sim, but you would need to port your number to a third party then port it back (at least the day after your port conpletes). Anecdotal evidence suggests that porting to another network which uses the same signal (iie vodafone) is actually more susceptible to problems so you may be better off transferring to a network which uses ee, o2, or 3.
So you are looking at the possibility of three days disrupted coverage.

savergrant

reset1 said:


If using the same email address you used when first signed up with Lebara you will need to log-in first before purchasing MSE deal. 

Go back to MSE search. For simplicity  just use a new email address that is not already used with Lebara to order when signing up. 

Really confused by your posts. I don't see how being logged in to your lebara account at the time helps you to enter a previously used email address on the deal order page. If anything I would expect it to make matters worse..