Goodbye Virgin

MouldyOldDough

I sent virgin media a PM over Facebook yesterday which has gone unanswered 
What a company 

SaverRate

MouldyOldDough said:

Have any of you lot recently successfully used the PAC txt method with virgin? 
According to https://www.ispreview.co.uk/index.php/2019/06/ofcoms-new-text-to-switch-process-for-uk-mobile-operators-begins.html you just need the word PACT not PACT dd/mm/yyyy

Its PAC not PACT. You need to text PAC dd/mm/yyyy for Virgin Mobile 

flaneurs_lobster

From https://www.virginmedia.com/help/mobile/keep-my-number

Request your PAC from Virgin MobileYou can get a PAC in a few ways:Sign in to your online account and select Switching to make your request

Text ‘PAC’ and your date of birth (in DDMMYYY format) to 65075 For example: PAC 01031984

Call us on 789 from your Virgin Mobile or 0345 6000 789 ** from any other phone

MouldyOldDough

Thanks - still doesnt work

Trying to log on to online account, to do it from there

MouldyOldDough

Done it - at last

What a palaver !

MouldyOldDough

We're up and running on Lebara now & it's identical speed to virgin (just 3 times the data and half the price) 
Is there any need to cancel virgin - or was the PAC request enough to do this? 

SaverRate

MouldyOldDough said:

We're up and running on Lebara now & it's identical speed to virgin (just 3 times the data and half the price) 
Is there any need to cancel virgin - or was the PAC request enough to do this? 

The PAC code aslong as its been used and the number transfer is complete will trigger Virgin to close the account and issue the final bill. 

If you haven't used the PAC Code and you dont want to transfer the Virgin number to the Lebara sim then request a STAC code and give that to Lebara. This avoids you having to give 30 days notice to Virgin to cancel. 

MouldyOldDough

txts and calls cannot be received on the new Lebara SIM - They can be sent and calls can be made

data works fine (internet/emails are same speed as with virgin)

I had an online chat with Lebara and was told that the porting process can take up to 24 hours - a little worrying since my wifew is concerned that she may lose her number

I am assuming that the delay is down to virgin?

SaverRate

MouldyOldDough said:

txts and calls cannot be received on the new Lebara SIM - They can be sent and calls can be made

data works fine (internet/emails are same speed as with virgin)

I had an online chat with Lebara and was told that the porting process can take up to 24 hours - a little worrying since my wifew is concerned that she may lose her number

I am assuming that the delay is down to virgin?

You have been advised it can take 24 hours. Wait the 24 hours. Once its all complete lebara will text you to say its complete 

MouldyOldDough

SaverRate said:

MouldyOldDough said:

txts and calls cannot be received on the new Lebara SIM - They can be sent and calls can be made

data works fine (internet/emails are same speed as with virgin)

I had an online chat with Lebara and was told that the porting process can take up to 24 hours - a little worrying since my wifew is concerned that she may lose her number

I am assuming that the delay is down to virgin?

You have been advised it can take 24 hours. Wait the 24 hours. Once its all complete lebara will text you to say its complete 

They texted us this morning to say "put the Lebara sim in....your existing number has been moved to. Lebara " which I assumed meant complete