First Direct Switch offer

pearl123

pearl123 said:

How long after the full switch did you get your £175?

i found it. Within 28 days.

Leew89

dealyboy said:

Leew89 said:

dealyboy said:

Leew89 said:

I've just tried to open an account and got to the point it asked if I wanted an overdraft. I chose £250 for the interest free element. It came back and said that they need to check some things and come back to me. Don't think it even got to credit check phase.

Is this normal practice for them? Assume it's for the ID verification but it wasn't clear?

I opened one today, asked for £500 overdraft, no problem ... successful.

At the end of the opening process I selected to switch a Santander donor account at the same time, it told me it was 'performing a credit check for 30 seconds' and then it was 'taking a little longer' (just a few seconds) before completing, it didn't tell me I was successful until I'd ticked a few communication and confirmation boxes. BTW the donor account I opened 5 days ago, no overdraft facility allowed, debit card received today, balance £9.87.

I would try again Lee.

One thing I hadn't expected was the id check (half way through the process) ... live photo of driving licence front and back (or passport) and a selfie video with movements and voice, all on my smartphone whilst I was applying online on their website.

I queried it with them on Twitter on got this response:

"Good evening, Lee. When you apply for an account with us via our app, you do sometimes get that message when further information is required. You don't receive any further contact from us until the checks have been completed, at this stage you'll receive a text from us if the application is sucessful. The timescales can vary, however this is normally up to 5 working days, you do not need to re apply, we will be in touch as soon as we can. -Graeme"

I did the application on Monday and haven't heard anything back yet. Checked my credit file and they did do a credit check. I've opened a couple of accounts in the last 6 months for switching bonuses, so perhaps they think I'm just after the cash and then running! I actually want to stick around with this account for the saver.

We'll see. Doesn't look too promising!

... I wouldn't be too pessimistic. From what I've read on these forums switches are overwhelmingly successful despite people's initial misgivings.

It might be just like the occasional security check on a transfer or shopping bag check at a supermarket checkout. You have had good customer service so far and you can always ask for further info as a potential 'keeper'.

I got a text this morning to say they've opened my account 👍

I'm none the wiser as to why it took so long but it doesn't really matter I suppose! All good.

notquiteskint

pearl123 said:

notquiteskint said:

notquiteskint said:

account opened all criteria met opened savings account 1st £300 payment made, now got to see if i get the bonus, was with 1st direct many moons ago either way its a win win scenario with the 7% savings

Happy day's i got the £175 joining incentive

How long after the full switch did you get your £175?

approx 10 days, they sent a txt, i checked account and there it was

Middle_of_the_Road

Offer ending midnight Monday

Compare our best current accounts | Uswitch

pecunianonolet

Just opened the current account and was able to upload ID picture but when it came to take a picture/video they said that apparently my phone declined this (done many times before). They said they will get in touch to tell me how I can submit my documents. 

Anyone similar experience or had issues and can explain the process?

Islarosie101

I’ve been waiting in my first direct incentive since my switch completed on 6th March. I know it says 28 days but most people I’ve seen have received it within a week. Anyone waited longer and then received it?

dealyboy

Hi @Islarosie101 ...

Islarosie101 said:

I’ve been waiting in my first direct incentive since my switch completed on 6th March. I know it says 28 days but most people I’ve seen have received it within a week. Anyone waited longer and then received it?

Did you receive the text saying that it was on its way to your account and would be showing there in the next few days? I received that on 9th March but hasn't shown yet. My switch also completed on 6th March.

Islarosie101

dealyboy said:

Hi @Islarosie101 ...

Islarosie101 said:

I’ve been waiting in my first direct incentive since my switch completed on 6th March. I know it says 28 days but most people I’ve seen have received it within a week. Anyone waited longer and then received it?

Did you receive the text saying that it was on its way to your account and would be showing there in the next few days? I received that on 9th March but hasn't shown yet. My switch also completed on 6th March.

No I haven’t received anything about it at all which isn’t sounding great! I’ve definitely met all of the criteria so hopefully it’s on its way. Seems to be the slowest of all the switches I’ve done so far!

dealyboy

Hi @Islarosie101 ...

Islarosie101 said:

dealyboy said:

Hi @Islarosie101 ...

Islarosie101 said:

I’ve been waiting in my first direct incentive since my switch completed on 6th March. I know it says 28 days but most people I’ve seen have received it within a week. Anyone waited longer and then received it?

Did you receive the text saying that it was on its way to your account and would be showing there in the next few days? I received that on 9th March but hasn't shown yet. My switch also completed on 6th March.

No I haven’t received anything about it at all which isn’t sounding great! I’ve definitely met all of the criteria so hopefully it’s on its way. Seems to be the slowest of all the switches I’ve done so far!

OK, I presume you've had your account details and welcome e-mails and letters and paid in/out £1,000. I would give them a call, just to check on incentive progress.

I received mine this morning, but if you haven't yet I think it's probably because they've been snowed under recently what with the extra incentive ... but as you say they are allowing themselves 28 days.

Islarosie101

dealyboy said:

Hi @Islarosie101 ...

Islarosie101 said:

dealyboy said:

Hi @Islarosie101 ...

Islarosie101 said:

I’ve been waiting in my first direct incentive since my switch completed on 6th March. I know it says 28 days but most people I’ve seen have received it within a week. Anyone waited longer and then received it?

Did you receive the text saying that it was on its way to your account and would be showing there in the next few days? I received that on 9th March but hasn't shown yet. My switch also completed on 6th March.

No I haven’t received anything about it at all which isn’t sounding great! I’ve definitely met all of the criteria so hopefully it’s on its way. Seems to be the slowest of all the switches I’ve done so far!

OK, I presume you've had your account details and welcome e-mails and letters and paid in/out £1,000. I would give them a call, just to check on incentive progress.

I received mine this morning, but if you haven't yet I think it's probably because they've been snowed under recently what with the extra incentive ... but as you say they are allowing themselves 28 days.

Contacted them this morning, they said it’s done automatically and asked me a few questions to see if I’d qualified, they said yes you should get it by April 3rd (28 days after switch) they wouldn’t really give any info on if it’s paid out in order of switch dates etc. 

Looks like I’ll just have to wait!