BEER52 - cancellation warning

Pollycat

drjohn67 said:

powerful_Rogue said:

drjohn67 said:

Agree that alcohol should not be kept out of sight just in case those with problem drinking or dependence are in some way harmed. Alcohol is so readily accessible elsewhere that an offer on MSE would have little influence.

Choosing to drink massive amounts on a night out then getting in to a fight, abusing family or partner etc  could be described as irresponsible.

Although there is a degree of choice those misusing alcohol due to problem drinking or dependence - it may not be fair to use irresponsible. They may have anxiety or OCD symptoms that they are self-medicating or may have developed dependence after drinking excessively to cope with a trauma or similar. 

Ack you didn’t say they were irresponsible. :-)

So you think the majority should be nannied because of the actions of the minority?

Not at all. Read my first line. 


Just trying to influence the use of language around alcohol misuse. Some will be irresponsible through choice whereas others will be misusing with a degree of impairment due to their condition.

I used 'drink responsibly' as this is a phrase often used.

I did not use 'irresponsibly' so no need to try to influence my use of language around alcohol misuse.

drjohn67

Pollycat said:

drjohn67 said:

powerful_Rogue said:

drjohn67 said:

Agree that alcohol should not be kept out of sight just in case those with problem drinking or dependence are in some way harmed. Alcohol is so readily accessible elsewhere that an offer on MSE would have little influence.

Choosing to drink massive amounts on a night out then getting in to a fight, abusing family or partner etc  could be described as irresponsible.

Although there is a degree of choice those misusing alcohol due to problem drinking or dependence - it may not be fair to use irresponsible. They may have anxiety or OCD symptoms that they are self-medicating or may have developed dependence after drinking excessively to cope with a trauma or similar. 

Ack you didn’t say they were irresponsible. :-)

So you think the majority should be nannied because of the actions of the minority?

Not at all. Read my first line. 


Just trying to influence the use of language around alcohol misuse. Some will be irresponsible through choice whereas others will be misusing with a degree of impairment due to their condition.

I used 'drink responsibly' as this is a phrase often used.

I did not use 'irresponsibly' so no need to try to influence my use of language around alcohol misuse.

My last line?
"Ack you didn’t say they were irresponsible. :-)"

Pollycat

drjohn67 said:

Pollycat said:

drjohn67 said:

powerful_Rogue said:

drjohn67 said:

Agree that alcohol should not be kept out of sight just in case those with problem drinking or dependence are in some way harmed. Alcohol is so readily accessible elsewhere that an offer on MSE would have little influence.

Choosing to drink massive amounts on a night out then getting in to a fight, abusing family or partner etc  could be described as irresponsible.

Although there is a degree of choice those misusing alcohol due to problem drinking or dependence - it may not be fair to use irresponsible. They may have anxiety or OCD symptoms that they are self-medicating or may have developed dependence after drinking excessively to cope with a trauma or similar. 

Ack you didn’t say they were irresponsible. :-)

So you think the majority should be nannied because of the actions of the minority?

Not at all. Read my first line. 


Just trying to influence the use of language around alcohol misuse. Some will be irresponsible through choice whereas others will be misusing with a degree of impairment due to their condition.

I used 'drink responsibly' as this is a phrase often used.

I did not use 'irresponsibly' so no need to try to influence my use of language around alcohol misuse.

My last line?
"Ack you didn’t say they were irresponsible. :-)"

I saw that.
So who are you trying to influence in the use of language around alcohol misuse?

drjohn67

No one in particular. There were 6 or 7 posts related to alcohol misuse/alcoholism, wanted to put some clear space around the term responsible drinking in that context.

 

TiredGran99

I wish that I had known about this before I took the offer of taking a case at postage only and then cancelling if you did not like the product.  I was taken through 4 or 5 steps on the site and did not realise that there was a number to call right at the bottom of the final  'cancellation' page.  I assumed that I had cancelled until I  received an email to say that the next case had been despatched and I was charged.  I called to say that this was very misleading and that they should put the number on the first page stating clearly that you cannot cancel online. They refused to refund me or to return the beer.  I am so angry and frustrated and I just want to make others aware of this misleading practice. Why take a customer through all of those pages and questions and then hide the number at the bottom of the page and nowhere throughout the process advise the customer that you cannot cancel online. 

Ozzig

For balance ...

I've used Beer52 for years. Always found them helpful and good with comms confirming any things I've changed, including cancelling subscriptions.

I've just clicked through the cancellation process, and the last page has this at the top ....



Yes, the three or four clicks to get past the offers trying to keep you is a minor inconvenience, but at no point does it suggest the subscription has been cancelled.

I'm not affiliated with Beer52, and I intend to cancel my current subscription later in the year.
As last time, I expect a polite conversation with someone who will double check I don't want any offers to keep me a bit longer, then cancel the subscription. 

GingerTim

Ozzig said:

For balance ...

I've used Beer52 for years. Always found them helpful and good with comms confirming any things I've changed, including cancelling subscriptions.

I've just clicked through the cancellation process, and the last page has this at the top ....



Yes, the three or four clicks to get past the offers trying to keep you is a minor inconvenience, but at no point does it suggest the subscription has been cancelled.

I'm not affiliated with Beer52, and I intend to cancel my current subscription later in the year.
As last time, I expect a polite conversation with someone who will double check I don't want any offers to keep me a bit longer, then cancel the subscription. 

I don't see why anyone should be forced to speak to someone when they cancel a subscription, even if it is for a polite conversation. If you can sign up at the click of a button you should be able to cancel at a click of a button.

TiredGran99

Thank you for your responses.  I truly appreciate it.  I just wanted to point out that the 'call us to cancel' message was not on at the top of my page - it was right at the end of the page after a number of ads and if you did not scroll down you did not see it.  Nowhere throughout the process of cancellation do they indicate that you are not cancelling and that you have to phone - until that last page and if you do not scroll down then you miss it completely.  I complained about this to them and I have a sneaky suspicion that they moved it to the top as to me it is strange that it has now become obvious on the last page - my point is still that it should be on the first page so that you know immediately that you cannot cancel on line - Thank you GingerTim- I agree that you should be given that option -  why can you can sign on and order on line but not cancel online.  

Ozzig

TiredGran99 said:

Thank you for your responses.  I truly appreciate it.  I just wanted to point out that the 'call us to cancel' message was not on at the top of my page - it was right at the end of the page after a number of ads and if you did not scroll down you did not see it.  Nowhere throughout the process of cancellation do they indicate that you are not cancelling and that you have to phone - until that last page and if you do not scroll down then you miss it completely.  I complained about this to them and I have a sneaky suspicion that they moved it to the top as to me it is strange that it has now become obvious on the last page - my point is still that it should be on the first page so that you know immediately that you cannot cancel on line - Thank you GingerTim- I agree that you should be given that option -  why can you can sign on and order on line but not cancel online.  

Out of curiosity, were you using PC or phone to cancel?
I ask as I've gone through the process to the same point a few times over the years, and as with @GingerTim, seeing it annoyed me at the time as it wasn't convenient to call so I just accepted whatever discount was offered on the next box. (Obviously, the end that it's designed to achieve.)

But it was very prominent for me every time at the end of the clicking past each *please don't leave, how about ...*  page.

I've always done it using my PC, just tried it with my phone (but not to the very end) and the format is different for each click through that I'm used to seeing.

TiredGran99

I was on my iPad which as you will be aware is fairly small compared to a PC.  I am however very pleased to report that they have resolved the issue for me.  They contacted me to say that they are doing a one off goodwill gesture refund and that they have arranged to have the beer returned from the courier.  (I had stopped delivery at the courier by saying that I was on holiday and on this basis they would hold it for 2 weeks).  I am so relieved and now await my refund to my credit card in 5 days time (fingers crossed).  Again - thank you for your support. It helped so much to just be able to share and get feedback and input. As a struggling pensioner it gets difficult to handle these situations when you feel you don't know where to turn for help. Thank you