Flight refund been put into someone else account.

Lensbells

Hello,  I cancelled a flight, charged £200 cancellation fee.  I have waited 2 months for the refund and still not received it.  I contacted the travel agent over the past few days and given lots of excuses.  They has now informed me that the refund was processed, I asked for confirmation of the transaction and it has been put onto someone else's card and I need to ask them for it.  I have spoken to Citizens Advice and they informed me that the travel agent is in breech of contract and to compose a letter to the travel agent.  Would I be able to claim compensation for this?   Thank you

MattMattMattUK

Lensbells said:

Hello,  I cancelled a flight, charged £200 cancellation fee.  I have waited 2 months for the refund and still not received it.  I contacted the travel agent over the past few days and given lots of excuses.  They has now informed me that the refund was processed, I asked for confirmation of the transaction and it has been put onto someone else's card and I need to ask them for it.  I have spoken to Citizens Advice and they informed me that the travel agent is in breech of contract and to compose a letter to the travel agent.  Would I be able to claim compensation for this?   Thank you

You are entitled to your refund, you are not entitled to "compensation".

DullGreyGuy

Lensbells said:
Would I be able to claim compensation for this?   Thank you

You'd be able to claim for your financial losses, so if you send a letter first class then you can claim the 5p for the stationary and the 95p for the stamp. 

Wonka_2

What's the full story ?

Has it been put on some random persons card or was it a booking for a number or people and it's gone back onto anothers card ?

Westin

If it is a friend/travel companion’s card then you will just have to ask them for the returned money.  If this other person was the lead booker then I can see why the airline would refund that payment card/method.

heatherw_01

It sounds like someone else such as a friend, paid for the tickets so they refunded the person that paid?
That is correct. They refund whoever paid.

If you paid another person, then you would have to ask them for the money as stated.

Otherwise, there has to be more to the story.
Who is this other person? Do you know them?

Pollycat

Lensbells said:

Hello,  I cancelled a flight, charged £200 cancellation fee.  I have waited 2 months for the refund and still not received it.  I contacted the travel agent over the past few days and given lots of excuses.  They has now informed me that the refund was processed, I asked for confirmation of the transaction and it has been put onto someone else's card and I need to ask them for it.  I have spoken to Citizens Advice and they informed me that the travel agent is in breech of contract and to compose a letter to the travel agent.  Would I be able to claim compensation for this?   Thank you

Exactly what did you tell CAB?

Westin

Pollycat said:

Lensbells said:

Hello,  I cancelled a flight, charged £200 cancellation fee.  I have waited 2 months for the refund and still not received it.  I contacted the travel agent over the past few days and given lots of excuses.  They has now informed me that the refund was processed, I asked for confirmation of the transaction and it has been put onto someone else's card and I need to ask them for it.  I have spoken to Citizens Advice and they informed me that the travel agent is in breech of contract and to compose a letter to the travel agent.  Would I be able to claim compensation for this?   Thank you

Exactly what did you tell CAB?

I expect CAB only had part of the story.

Pollycat

Westin said:

Pollycat said:

Lensbells said:

Hello,  I cancelled a flight, charged £200 cancellation fee.  I have waited 2 months for the refund and still not received it.  I contacted the travel agent over the past few days and given lots of excuses.  They has now informed me that the refund was processed, I asked for confirmation of the transaction and it has been put onto someone else's card and I need to ask them for it.  I have spoken to Citizens Advice and they informed me that the travel agent is in breech of contract and to compose a letter to the travel agent.  Would I be able to claim compensation for this?   Thank you

Exactly what did you tell CAB?

I expect CAB only had part of the story.

That's why I asked.
If the refund has gone into the lead booker's account (who isn't the OP), I think the advice from CAB would have been different.