RingGo date error and PCN

BBDriver

Ringo are at fault and have issued an unsatisfactory VAT invoice.

I believe they have an obligation to provide an accurate VAT invoice to you if you require one.

I would ask them to issue a full VAT invoice with the corrections and threaten to report them to HMRC for failure to do so.

They are making their problem your problem.

Links for more info but it's very dull.

https:%%www.gov.uk%hmrc-internal-manuals%vat-trader-records%vatrec5010

https:%%www.gov.uk%hmrc-internal-manuals%vat-trader-records%vatrec5080 (HMRC internal memo giving guidance)

Change the % to / - They still won't allow me to post links yet, not grown up enough I guess!

loulizbutt

Thanks BBDriver I'd like to try this option but RingGo stated the following:

"Neither customers nor RingGo are able to amend the original VAT receipt, just as it wouldn't be possible to manipulate the information on a paper receipt received from a shop. It is essential for us to provide complete and accurate invoice data that cannot be corrupted. The information provided on the VAT receipt reflects what services or goods were purchased at that moment in time.

 

All RingGo parking VAT receipts are password protected for fraud protection purposes so that the PDF maintains the original values, such as the vehicle paid for, the amount paid, and the date/time of the transaction."

They are basically saying that as far as they are concerned the receipt is accurate and I paid on the 27th for a session on the 26th.

BBDriver

But that would be a retrospective payment, paying parking for the 26th on the 27th, and RingGo do not allow this:

If they have confirmed payment was taken on 27th it must be for parking on the 27th and the VAT invoice issued is incorrect.

I would certainly challenge this with RingGo citing their HMRC obligation.

In their repy to you they state "it is essential for us to provide complete and accurate invoice data that cannot be corrupted."

Clearly, by their own admission, they have not done so.

You can raise a complaint via the RingGo webiste.

In the meantime follow the experts and their advice on this site to fend off the PPC.

THis is what RingGo say about retrospective payments.

Can I pay retrospectively for my earlier parking session?

As a general rule, we are unable to take payment retrospectively when customers forget to pay for their parking or should their mobile signal fail, etc. This is primarily because the operator responsible for enforcement in the area may have already issued a charge notice in the interim. RingGo's parking service is designed to be used in the same way as the on-site payment machines, whereby the session begins at the point payment is made. 

However, a few operators, mainly railway companies, do allow retrospective parking, for example, if you have to catch your train and don't have time to pay for your parking beforehand. This is known as 'Late Pay' and will be indicated on the local signage in the car park.

Coupon-mad

Why don't you add to your reply to TPS that their own ANPR records will show with one simple VRM search, the fact that this car wasn't there on 26th.

This proves this is a glitch, a RingGo data error.  No more and no less.

And tell them this is now getting beyond a joke and has become harassment, and you will involve the DVLA data complaints team and Gemma Dorans at the BPA, if TPS don't stop faffing about and just hold their hands up, admit their payment partner's system error, and cancel the PCN.

This date glitch may well have happened to all RingGo payments that day (27th) at that site and you cannot believe you are the only one affected.  A sudden increase in PCNs issued that day compared to other days should have alerted any professional BPA AOS member to an issue, weeks ago.  The BPA will be asked to investigate all PCNs issued there that day, if this PCN is not cancelled within seven says.

fisherjim

Hold on I have seen another mismatch in the ANPR data:

The NTK shows the ANPR data as 27/01/2023 13:01:04PM - 17:22:32PM

The Ringo Invoice shows the ANPR link up as 26/01/2023 1:01PM - 5.00PM

In effect the whole accuracy of the invoice is out of line with the ANPR data from the PPC  one is stating 261mins duration the other 3hrs 59mins (239mins).

Its all completely wrong and another ANPR not fit for purpose example of why it's banned in authority run car parks!

Coupon-mad

fisherjim said:

Hold on I have seen another mismatch in the ANPR data:

The NTK shows the ANPR data as 27/01/2023 13:01:04PM - 17:22:32PM

The Ringo Invoice shows the ANPR link up as 26/01/2023 1:01PM - 5.00PM

In effect the whole accuracy of the invoice is out of line with the ANPR data from the PPC  one is stating 261mins duration the other 3hrs 59mins (239mins).

Its all completely wrong and another ANPR not fit for purpose example of why it's banned in authority run car parks!

Contact Watchdog right now, they are about to do a piece on the One Show.

They are asking for stories about parking apps and your case could be resolved and expose a real issue:
https://twitter.com/BBCWatchdog/status/1646490659572809728?cxt=HHwWgICwnYGiwdktAAAA

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Conversation

BBC Watchdog

@BBCWatchdog

Do you use parking apps in car parks?

We want to know how you're getting on with them. Love them? Convenient? Or Confusing? Frustrating? Prone to mistakes? Let us know!

Get in touch watchdog@bbc.co.uk 

MatONL

It's not just a HMRC requirement, but one of the Data Protection Act principles requires them to keep the data 'accurate and, where necessary, up to date.'  

I would email dpo@ringgo.co.uk and ask the Data Protection Officer to correct the data held against your account.  

Otherwise you can also raise a complaint with the ICO.

ParkingMad

loulizbutt said:

Parking charges end at 5pm (Mon-Fri) on that particular site. The payment covers the duration of the visit.

This could explain why the RingGo parking session is 3 hours 59 mins (1.01pm to 5pm), but the ANPR photos show 4 hours 21 mins between the entry and exit times (1.01pm to 5.22pm). 

RingGo allows retrospective payments at this site. It looks like you could accidentally pay for the previous day, and the app doesn't give you any warning. 

Trustpilot reviews of RingGo-

https://uk.trustpilot.com/review/www.myringgo.com

loulizbutt

Hi All, I have now received a letter from TPS. No surprise, they have declined my dispute. 

My question is...should I pay or pursue POPLA?

Here is their response:

• Thank you for your correspondence, the contents of which have been noted.

  The Terms and Conditions of parking at this location are clearly displayed at the entrance and

  throughout the car park. It is the vehicle driver responsibility to ensure that when parking on private

  property they do so in accordance with the Terms and Conditions in force at the particular location. The

  vehicle in question was observed by our Automatic Number Plate Recognition System for: No Payment,

  which was in contravention of the car parks Terms and Conditions of use.

  Unfortunately, after careful consideration your representation has been declined. It follows therefore,

  that the Parking Charge was correctly issued and the discounted amount of £40.00 remains

  outstanding.

  You have now reached the end of our internal appeals procedure. Please choose one of the following

  options;

  1. Pay the Parking Charge within 14 days at the prevailing price of £40.00 by 26/05/2023. Please note

  after this date, the full charge will be due at £70.00 and must be paid by 09/06/2023. Payment can be

  made online by visiting www.totalparking.co.uk/payment or via our 24 hour telephone line 01536

  680107. Payment can also be made by post to TPS UK, PO Box 7135, Kettering, NN16 6BP.

  Or

  2. Make an appeal to the Independent Appeals Service (POPLA) within 28 days (by the 09/06/2023) by

  visiting www.popla.co.uk and use the following verification Code 8411323019 to submit your appeal.

  Please be advised that if you choose to have independent arbitration of your case, and your appeal is

  declined, then the Parking Charge will be due at the full amount of £70.00

  If you choose to do nothing, we will seek to recover the amount due via our debt recovery process,

  where additional costs may be incurred.
• 

  By law we are also required to inform you that Ombudsman Services (www.ombudsman-services.org/)

  provides an alternative dispute resolution service that would be competent to deal with your appeal.

  However, we have not chosen to participate in their alternative dispute resolution service. As such

  should you wish to appeal then you must do so to POPLA, details on how to are explained above.

KeithP

@loulizbutt, did BBC Watchdog show any interest?