Travel cancellation medical grounds
in Credit cards
18 replies 884 views
in Credit cards
I am due to fly from Barcelona to Brazil next month. Unfortunately yesterday I ruptured my Achilles, so I don’t think I’ll be able to make the flight and would like to cancel for medical reasons. I had not got around to sorting travel insurance yet and booked a non-refundable flight. I know this all points towards no refund, bad luck. However, I booked with a credit card which I understand has some sort of protection, and also am aware of EU protections etc.
I wonder if:
1) I should be able to cancel on medical grounds with the airline
2) If not, can I claim via the credit card?
Any help would be great!
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2) To claim under S75 you would have to prove the airline has breached its contract... clearly they arent to blame for your injury.
As ML say's Always book your travel insurance at the same time as booking you trip.
Sorry, but you are in the hands of the airline to allow you to rebook.
However, it's a moot point when neither the EU nor the UK versions cover this scenario!
Would a leg injury like that actually render you unfit to fly though?
I was wondering that. Depends when next month, what kind of treatment the OP gets and how active a holiday (if it is a holiday) they were intending in Brazil.
My mother ruptured her achilles many years ago and had a surgical repair, which needed a lengthy period of recovery. Treatment may have improved since then.
Even then, given it is still some time away the flight could be okay - its the additional bits we don't know that could make it not worthwhile.
I have certainly learned my lesson about booking insurance at the same time of the flight rather than waiting.
RE EU comments, I am actually flying from Barcelona to Brazil, so from the EU.
I have tried to contact the airline and hoping for the best. Unfortunately it seems they have a terrible reputation for customer service (Tap Air) so isn’t looking too good. I suppose a lack of reply, therefore making it impossible to proceed, doesn’t fall under any of the regulations mentioned?
1) rebook through their rebooking system. Thing is in this system, 600 EUR flights are 3000 EUR
2) cancel flights and get taxes back
Im a little confused by option 2, as according to my booking confirmation the taxes are around 75% of the total cost as per attached photo. If that’s the case I’d definitely take that, but I assume it isn’t.
In some countries not all taxes are refunded, from memory for example flights from India only 40% is recoverable but that's the law of the land not the airlines choosing. In addition some airlines charge an admin fee but this should be in the T&Cs