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SAD FART Rule
Notsomortgageman
Forumite 16 Posts
This is in regards to a recent post on a well known social media site by Martin himself, explaining our legal rights (SAD FART), Satisfactory quality As Described (SAD) and Fit for purpose And last a Reasonable length of Time (FART).
my question is does this count when your talking about a car purchase, I purchased a 2017 Jaguar about a year ago, this was from a second hand car dealer and obviously the Jaguar warranty had ran out but I was given a 3 month one with the dealer, there was an issue found early on with the car that Jaguar tried to diagnose and the dealer paid for the parts to rectify, this went on for the 3 months warranty but sadly never got rectified, the issue and nearly a year later has turned into my car requiring a new engine (this problem with the particular engine is well known by Jaguar), when the issue was first identified the car had roughly 60k miles on the clock, Jaguar are refusing to help and I’ve not contacted the dealer as they are even worse. In my head though a car that’s really expensive and only lasts 60k miles before having to replace an engine at a cost of roughly £16k is not satisfactory and certainly not a reasonable length of time.
Could I legally challenge them, either Jaguar or the dealer? With this issue we’ll know by Jaguar and it happening to a lot of these particular vehicles, I’d of thought someone would of tried already but guessing they are too big and would not be financially beneficial.
many thanks in advance.
my question is does this count when your talking about a car purchase, I purchased a 2017 Jaguar about a year ago, this was from a second hand car dealer and obviously the Jaguar warranty had ran out but I was given a 3 month one with the dealer, there was an issue found early on with the car that Jaguar tried to diagnose and the dealer paid for the parts to rectify, this went on for the 3 months warranty but sadly never got rectified, the issue and nearly a year later has turned into my car requiring a new engine (this problem with the particular engine is well known by Jaguar), when the issue was first identified the car had roughly 60k miles on the clock, Jaguar are refusing to help and I’ve not contacted the dealer as they are even worse. In my head though a car that’s really expensive and only lasts 60k miles before having to replace an engine at a cost of roughly £16k is not satisfactory and certainly not a reasonable length of time.
Could I legally challenge them, either Jaguar or the dealer? With this issue we’ll know by Jaguar and it happening to a lot of these particular vehicles, I’d of thought someone would of tried already but guessing they are too big and would not be financially beneficial.
many thanks in advance.
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Also what was service history on buying car, was it up date, within miles/time
And what since purchase.
If all to spec try Jaguar for contribution
100% cash? Not even a small deposit on a credit card maybe?
Why you have not contacted the dealer is baffling, as they're the only possible source of redress, since you cannot apparently do a chargeback (too late) or an S75 (if no credit card used). 3 months dealer warranty on a relatively new car (5 years old at that point) is very little, but these dealer warranties are pretty much worthless anyway.
Your only option is an LBA to the dealer, and then a civil action. £16K is above the small claims limit.
Vocational freedom has arrived
I've had experience with Jaguar in a similar position (but not to 'engine replacement' level)
Mine was 2yrs out of warranty at that stage and had been bought from an independent BUT I had had follow-up servicing carried out at JLR Main Dealer and they went into battle on my behalf
At 6yrs/60k miles you're well into potential 'end of life' territory depending how it's been treated over that time and the fact that it's a year since purchase (and 9 months since the original issue was fixed) isn't in your favour.
Without a written statement from Jaguar (or dealers technical update) you're unlikely to have a case based on what they've told you. In your position I'd be looking for others in a similar position on Jaguar Owners forums/FB groups and finding any who've had success with the same issue. If it's as common as you say then there must be some.