SAD FART Rule 10 February at 8:00PM edited 10 February at 8:03PM in Motoring 15 replies 875 views

Wonka_2

Notsomortgageman said:

It’s a Ingenium 2L Diesel and the investigation work for the issue has all been carried out by Jaguar so I have it all in writing, they admit it’s a common issue with these engines. 

I would have thought regardless of age a vehicle that’s been regularly serviced by JLR and well looked after should last a reasonable length of time, not 60k miles. 

So you have it in writing that it's a common issue ? or you have the report in writing and a verbal response re common issue ?

Presumably if they've investigated then they know the cause - and therefore whether it's a manufacturing fault from new or premature wear based on a set of circumstances (oil starvation, stress from cold, DPF issue etc)

When was the last service ? Based on your comments it was Main Dealer ? And how many miles since then ?

macman

Regardless of what JLR may or may not have admitted in writing, the fact remains that they have no liability, as the vehicle is out of manufacturer's warranty, and you did not purchase it from them. Your only possibility of a claim is against the dealer. If the dealer will not engage with you then that is the point at which you must send an LBA and be prepared to sue them. As others have mentioned, the delay in taking action is not going to help your case.
A great shame that you didn't just put down a nominal £100.01 on a credit card, as this would have given you the chance of an S75 claim for the full £16k. Never pay cash only for such a big ticket item.
NB: the car was not serviced by JLR, but by a JLR dealer. Presumably the dealer you bought from is not a JLR dealer, but independent?

Notsomortgageman

Yes an independent dealer. I’m sure I did not pay the deposit by credit card but I’m definitely going to check. 

rigolith

Notsomortgageman said:

There is a manufacturing flaw with these types of engines (so Jaguar themselves tell me) where the material used for the cylinder blocks wasn’t good enough and wear ver fast, there is also a lubrication issues known that doesn’t help. The proof of the existing fault was finally diagnosed after the 3 month’s warranty hence why I’m asking the questions. And I paid cash as don’t really use credit cards. 

If you reported the fault in the warranty period then the warranty still counts, even if it took longer to diagnose it.

You can also rely on the fact that products must last a "reasonable length of time". Clearly an expensive engine would reasonably be expected to last longer than this. 60k miles and 6 years would be a very poor showing for a cheap car, let alone an expensive one. For a diesel not to even break 100k is well beyond the realms of reasonable for needing an entire new one.

JLR make crap engines but that doesn't affect your rights.

born_again

macman said:

Regardless of what JLR may or may not have admitted in writing, the fact remains that they have no liability, as the vehicle is out of manufacturer's warranty, and you did not purchase it from them. Your only possibility of a claim is against the dealer. If the dealer will not engage with you then that is the point at which you must send an LBA and be prepared to sue them. As others have mentioned, the delay in taking action is not going to help your case.
A great shame that you didn't just put down a nominal £100.01 on a credit card, as this would have given you the chance of an S75 claim for the full £16k. Never pay cash only for such a big ticket item.
NB: the car was not serviced by JLR, but by a JLR dealer. Presumably the dealer you bought from is not a JLR dealer, but independent?

It only has to be a PENNY.
It is the item that has to be over £100 & under £30K