Weird credit check - BT

142 Posts


in Mobiles
Hi all, I need some help please. I've been with BT for years, had 4 mobiles with them for over 5 years. It's renewal time and I'm so busy at work I took the easy way out and planned to just renew with BT. Broadband and 4 sim only deals (normally at least 2 handsets but being good). Had the "oh it's EE now so need to do a credit check. Fine, no problem but the questions were seriously odd.
Is your bank x y or z?
How long at current address. 27 years! Was previous address 4 Blah St, 6 Blah St?
Is your credit card with y or z
Is your overdraft between x and y, a and b or p and q?
Which bank were you with on Jan 2014?
What on earth? I didn't get asked that for a mortgage!
The bank options didn't include the one I changed to 2 months ago so how was I meant to answer?
I refused the overdraft question as I don't see why they'd need that (and I don't know, I don't use it!).
It was rejected because I refused to answer the overdraft question so I told him I'd take my business elsewhere. But is this normal these days?
I moaned at BT on Facebook and he agreed it seemed odd.
Then next steps, who to go with next? Vodafone used to be great here but tower went down and was never fixed, EE was next best signal here.
Help please!
Is your bank x y or z?
How long at current address. 27 years! Was previous address 4 Blah St, 6 Blah St?
Is your credit card with y or z
Is your overdraft between x and y, a and b or p and q?
Which bank were you with on Jan 2014?
What on earth? I didn't get asked that for a mortgage!
The bank options didn't include the one I changed to 2 months ago so how was I meant to answer?
I refused the overdraft question as I don't see why they'd need that (and I don't know, I don't use it!).
It was rejected because I refused to answer the overdraft question so I told him I'd take my business elsewhere. But is this normal these days?
I moaned at BT on Facebook and he agreed it seemed odd.
Then next steps, who to go with next? Vodafone used to be great here but tower went down and was never fixed, EE was next best signal here.
Help please!
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Replies
Just apply on line, get as SIM, if it works, port your numbers.
I recently swapped to them after we lost all signal at home from O2 and they say there is not a problem, similar to your vodfone problem.
P.S I chose 1pmobile over the other EE re sellers as they are the only one that offers wifi calling.
P.P.S I previously tried Plusnet who also use the EE network but that did not work for me, digging deeper, it turns out they only use a subset of the EE network (probably not access to all bands) so coverage is not as good.
Re the check, we'd already done security, this was definitely a credit check as he claimed it was required by the FCA.