Money Moral Dilemma: Should I keep the rewards for a broadband package I couldn't sign up to?

MSE_Kelvin

This week's MoneySaver who wants advice asks...

I tried to switch to a broadband deal that was offering a £75 prepaid card as a sign-up reward. For some reason, my order failed to go through, so I tried again, and again it didn't work. After chasing the provider repeatedly and getting nowhere, I gave up and went with a package from a different firm. But a couple of months later I was sent the £75 prepaid card anyway... twice! Should I see it as 'compensation' for the firm's poor service, or am I obligated to contact them given it's a reward for taking their broadband, which I didn't.

Unfortunately the MSE team can't answer Money Moral Dilemma questions as contributions are emailed in or suggested in person. They are intended to be a point of debate and discussed at face value. Remember that behind each dilemma there is a real person so, as the forum rules say, please keep it kind and keep it clean.

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MinnieCooper55

Keep it. After a long battle with a broadband/tv supplier I ended up with the box, but no contract. So I sold the box. No repercussions at all.

roubiliac

Same happened to me. I cut it up. Keeping it seemed like theft to me.

Beefdoggg

Yes you absolutely should keep the prepaid cards.  It’s a corporate company

Garethwats

Destroy or return it as you will be liable for the cost and will have to refund the money either with or without going to court and going through court will cost you the courts fees plus the money you have to repay back plus you may be liable for their court fees 

RichShadwell

I'm surprised no-one has suggested the usual cop out reply 'give it to charity'

nightstar12

Personally, I would keep the cards as it was their mistake for sending them, but be prepaid to pay them back if they request it in the future. 

REJP

Send them back.  To use them is stealing.  I am surprised you even have to ask this question.

[Deleted User]

Certainly don't apply and fail a 3rd or 4th time ... ;-)

[Deleted User]

You know you aren't entitled to them, anyone advising you to take them is advocating stealing.   

Ed264

To keep your conscience clear, return them without delay. It's as simple as that.