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Money Moral Dilemma: Should I keep the rewards for a broadband package I couldn't sign up to?

edited 7 February at 6:36PM in Broadband & internet access
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edited 7 February at 6:36PM in Broadband & internet access
This week's MoneySaver who wants advice asks...

I tried to switch to a broadband deal that was offering a £75 prepaid card as a sign-up reward. For some reason, my order failed to go through, so I tried again, and again it didn't work. After chasing the provider repeatedly and getting nowhere, I gave up and went with a package from a different firm. But a couple of months later I was sent the £75 prepaid card anyway... twice! Should I see it as 'compensation' for the firm's poor service, or am I obligated to contact them given it's a reward for taking their broadband, which I didn't.

Unfortunately the MSE team can't answer Money Moral Dilemma questions as contributions are emailed in or suggested in person. They are intended to be a point of debate and discussed at face value. Remember that behind each dilemma there is a real person so, as the forum rules say, please keep it kind and keep it clean.

B) If you haven’t already, join the forum to reply.
:/ Got a Money Moral Dilemma of your own? Suggest an MMD.


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