Smart Meter Not Updating

ariarnia

diystarter7 said:

GingerTim said:

diystarter7 said:

Hi OP

Sadly, people will tell you that you will encounter these problems but it is "rare" they will say.

Reading posts about Smart meters, I'm glad I've stuck to my old meter even though the supplier tried to fool me into getting one.
I had to make a complaint to stop the calls I was getting and the way they offered me an appointment.

Have you tried calling the supplier?

OP, I also recommend you ask what happens when you "change" suppliers and how smooth this is.

Good luck

4 years' worth of data recorded by my smart meter with the loss of 36 hours' data on a particular third-party app is not bad going. (EDIT: that has now appeared, eventually)

And with the greatest of respect, yours is not a helpful post. The OP has a specific query about their smart meter and the Bright app, neither of which you have any experience of using. Stating again your opposition to smart meters is of no assistance to the OP.

Agree, but many years of data on my old-style meter, no data lost (you have now added it was recovered later, that is good)

In hindsight I see your point and I'll let you help them

OP, contact the suppliers they are often helpful - check if they are open today. and good luck.

a smart meter not sending data is basically working as an 'old style' meter (i.e. you can take and submit a manual reading at any point). 

and while suppliers are often helpful (depending on the supplier). theres going to be absolutely nothing they can do if a third party app (bright) is having problems pulling data from the central database.

the bright app is nothing to do with the smart meter or supplier so a problem with the app does not mean a problem with a smart meter. 

so its like contacting your car manufacturer because your having trouble with the blue tooth speaker you bought on eBay pairing with your car...

problems with the bright app are not rare. but the data normally updates within a couple of days. 

[Deleted User]

ariarnia said:

diystarter7 said:

GingerTim said:

diystarter7 said:

Hi OP

Sadly, people will tell you that you will encounter these problems but it is "rare" they will say.

Reading posts about Smart meters, I'm glad I've stuck to my old meter even though the supplier tried to fool me into getting one.
I had to make a complaint to stop the calls I was getting and the way they offered me an appointment.

Have you tried calling the supplier?

OP, I also recommend you ask what happens when you "change" suppliers and how smooth this is.

Good luck

4 years' worth of data recorded by my smart meter with the loss of 36 hours' data on a particular third-party app is not bad going. (EDIT: that has now appeared, eventually)

And with the greatest of respect, yours is not a helpful post. The OP has a specific query about their smart meter and the Bright app, neither of which you have any experience of using. Stating again your opposition to smart meters is of no assistance to the OP.

Agree, but many years of data on my old-style meter, no data lost (you have now added it was recovered later, that is good)

In hindsight I see your point and I'll let you help them

OP, contact the suppliers they are often helpful - check if they are open today. and good luck.

a smart meter not sending data is basically working as an 'old style' meter (i.e. you can take and submit a manual reading at any point). 

and while suppliers are often helpful (depending on the supplier). theres going to be absolutely nothing they can do if a third party app (bright) is having problems pulling data from the central database.

the bright app is nothing to do with the smart meter or supplier so a problem with the app does not mean a problem with a smart meter. 

so its like contacting your car manufacturer because your having trouble with the blue tooth speaker you bought on eBay pairing with your car...

problems with the bright app are not rare. but the data normally updates within a couple of days. 

Scale is a factor. A supplier such as Octopus is attempting to recover 30 minute data (in most cases) from hundreds of thousands of smart meters. The data return comprises of up to 4 index readings for each meter and XML files containing 30 minute usage data. Bright has a lot less users.

Missing data can be the result of a network comms issue at the time of the data pull; a WAN failure, a smart meter failure or an Adapter problem. 

Bright App pulls smart meter data via the comms hub in the same way as a supplier. The DCC doesn’t hold any household smart meter data for third-parties to recover: it is pass through.

ariarnia

[Deleted User] said:

ariarnia said:

diystarter7 said:

GingerTim said:

diystarter7 said:

Hi OP

Sadly, people will tell you that you will encounter these problems but it is "rare" they will say.

Reading posts about Smart meters, I'm glad I've stuck to my old meter even though the supplier tried to fool me into getting one.
I had to make a complaint to stop the calls I was getting and the way they offered me an appointment.

Have you tried calling the supplier?

OP, I also recommend you ask what happens when you "change" suppliers and how smooth this is.

Good luck

4 years' worth of data recorded by my smart meter with the loss of 36 hours' data on a particular third-party app is not bad going. (EDIT: that has now appeared, eventually)

And with the greatest of respect, yours is not a helpful post. The OP has a specific query about their smart meter and the Bright app, neither of which you have any experience of using. Stating again your opposition to smart meters is of no assistance to the OP.

Agree, but many years of data on my old-style meter, no data lost (you have now added it was recovered later, that is good)

In hindsight I see your point and I'll let you help them

OP, contact the suppliers they are often helpful - check if they are open today. and good luck.

a smart meter not sending data is basically working as an 'old style' meter (i.e. you can take and submit a manual reading at any point). 

and while suppliers are often helpful (depending on the supplier). theres going to be absolutely nothing they can do if a third party app (bright) is having problems pulling data from the central database.

the bright app is nothing to do with the smart meter or supplier so a problem with the app does not mean a problem with a smart meter. 

so its like contacting your car manufacturer because your having trouble with the blue tooth speaker you bought on eBay pairing with your car...

problems with the bright app are not rare. but the data normally updates within a couple of days. 

Scale is a factor. 

i think impact is also a factor.

the 30 min data is interesting but for the customer not really important unless the problem happens right before a bill is due to be generated. and even 48 hours is about 6% of a month so the impact on the bill if those two days are estemated is tiny. 

and worst that happens if its a longer term problem is the customer needs to send in a manual reading until the data catches up. which is exactly what they would have to do with a dumb meter anyway. 

but jumping right to suggesting contacting the supplier because of a couple of days delay is a bit much. if it had never sent any data at all or if it hadn't sent data for a week then maybe...

EssexHebridean

diystarter7 said:

GingerTim said:

diystarter7 said:

Hi OP

Sadly, people will tell you that you will encounter these problems but it is "rare" they will say.

Reading posts about Smart meters, I'm glad I've stuck to my old meter even though the supplier tried to fool me into getting one.
I had to make a complaint to stop the calls I was getting and the way they offered me an appointment.

Have you tried calling the supplier?

OP, I also recommend you ask what happens when you "change" suppliers and how smooth this is.

Good luck

4 years' worth of data recorded by my smart meter with the loss of 36 hours' data on a particular third-party app is not bad going. (EDIT: that has now appeared, eventually)

And with the greatest of respect, yours is not a helpful post. The OP has a specific query about their smart meter and the Bright app, neither of which you have any experience of using. Stating again your opposition to smart meters is of no assistance to the OP.

Agree, but many years of data on my old-style meter, no data lost (you have now added it was recovered later, that is good)

In hindsight I see your point and I'll let you help them

OP, contact the suppliers they are often helpful - check if they are open today. and good luck.




Thanks

If your meter is a traditional one DIY perhaps you can explain how it holds data? I’ve never known a traditional meter capable of doing this. 

Oh - just for info by the way, you don’t need to give anyone here permission to help another poster, that’s exactly what the forums are for. 🙂 

As others have already said, the supplier will not be able to assist with queries relating to third party apps like Bright - these apps are nothing to do with them.  

Qyburn

ariarnia said:

and while suppliers are often helpful (depending on the supplier). theres going to be absolutely nothing they can do if a third party app (bright) is having problems pulling data from the central database.

I think maybe I was unclear. I'm certainly not going to be asking Octopus anything about Bright. I need to contact Octopus anyway tomorrow, so if their data (Octopus's data, not Bright's) is still not updated then I can ask.

Really I mentioned Bright because of the coincidence of their data stopping at the same point as Octopus.

EssexHebridean

Qyburn said:

ariarnia said:

and while suppliers are often helpful (depending on the supplier). theres going to be absolutely nothing they can do if a third party app (bright) is having problems pulling data from the central database.

I think maybe I was unclear. I'm certainly not going to be asking Octopus anything about Bright. I need to contact Octopus anyway tomorrow, so if their data (Octopus's data, not Bright's) is still not updated then I can ask.

Really I mentioned Bright because of the coincidence of their data stopping at the same point as Octopus.

I think ariarnia was referring to the repeated assertions from another poster that you should contact the supplier about the missing bright data. In defence of that individual, as their own posts demonstrate they have no experience of smart meters (and are in fact a vehement “anti”) and so don’t have any knowledge on the subject.  Nobody was suggesting you shouldn’t contact them about their own data not updating - although hopefully this will have righted itself on the next meter pull anyway! Don’t worry - you weren’t unclear at all, IMO anyway! 

Qyburn

EssexHebridean said:
In defence of that individual, as their own posts demonstrate they have no experience of smart meters (and are in fact a vehement “anti”) and so don’t have any knowledge on the subject.  

I'm afraid that's all too common among conspiracy theorists.

And by the way it's good to know that the data is stored at the meter, so can catch up after even an extended interruption. 

[Deleted User]

Qyburn said:

ariarnia said:

and while suppliers are often helpful (depending on the supplier). theres going to be absolutely nothing they can do if a third party app (bright) is having problems pulling data from the central database.

I think maybe I was unclear. I'm certainly not going to be asking Octopus anything about Bright. I need to contact Octopus anyway tomorrow, so if their data (Octopus's data, not Bright's) is still not updated then I can ask.

Really I mentioned Bright because of the coincidence of their data stopping at the same point as Octopus.

If Bright and Octopus are not receiving data then the most likely reason is that a DCC-initiated quarterly comms hub firmware upgrade has put the meter into what I call ‘silent mode’. Even though the comms hub LEDS are flashing normally the comms hub is not connecting to the DCC network. The fix is one of two things: first the supplier asks the DCC to initiate a remote comms hub reset which powers down the comms hub for 15 mins. If this doesn’t work then the supplier sends out an engineer to carryout a 15 minute main fuse pull. Suppliers are not responsible for comms hubs: this is a retained DCC responsibility.

FWiW, this has happened to me twice in 4 years. On the first occasion, the DCC remote reset worked. More recently, it required a main fuse pull. I am still missing 11 days of gas data but it hasn’t not affected billing. 

I am led to believe, from an industry-insider, that comms hubs going silent after firmware upgrades is an issue that is being worked on but that there is some form of NDA in place. He/she would only say that my comms hubs was not alone in going silent.

diystarter7

ariarnia said:

diystarter7 said:

GingerTim said:

diystarter7 said:

Hi OP

Sadly, people will tell you that you will encounter these problems but it is "rare" they will say.

Reading posts about Smart meters, I'm glad I've stuck to my old meter even though the supplier tried to fool me into getting one.
I had to make a complaint to stop the calls I was getting and the way they offered me an appointment.

Have you tried calling the supplier?

OP, I also recommend you ask what happens when you "change" suppliers and how smooth this is.

Good luck

4 years' worth of data recorded by my smart meter with the loss of 36 hours' data on a particular third-party app is not bad going. (EDIT: that has now appeared, eventually)

And with the greatest of respect, yours is not a helpful post. The OP has a specific query about their smart meter and the Bright app, neither of which you have any experience of using. Stating again your opposition to smart meters is of no assistance to the OP.

Agree, but many years of data on my old-style meter, no data lost (you have now added it was recovered later, that is good)

In hindsight I see your point and I'll let you help them

OP, contact the suppliers they are often helpful - check if they are open today. and good luck.

a smart meter not sending data is basically working as an 'old style' meter (i.e. you can take and submit a manual reading at any point). 

and while suppliers are often helpful (depending on the supplier). theres going to be absolutely nothing they can do if a third party app (bright) is having problems pulling data from the central database.

the bright app is nothing to do with the smart meter or supplier so a problem with the app does not mean a problem with a smart meter. 

so its like contacting your car manufacturer because your having trouble with the blue tooth speaker you bought on eBay pairing with your car...

problems with the bright app are not rare. but the data normally updates within a couple of days. 

Hi
Thanks
But what I and many others are looking at and want is none of that, ie just pay our bills, we read the meters and every so often the suppliers send a bloke around - works for millions. Straight forward and clear.

I appreciate your post. but its not for many

The sat nav in one of our kids sports Mercedes they bought new, traffic is not supported any longer by Mercedes so things change. Look at Gen 1 smart meters not so smart

I get it the op was asking re problems but what I am saying is you dont get that will the old style meters.

Again, thank you, appreciated

I hope the op gets it sorted as per my adive


Have a good weekence

Qyburn

diystarter7 said:

I get it the op was asking re problems but what I am saying is you dont get that will the old style meters.

Thanks for your comments. Based on other responses I expect it to sort itself out. In the vanishingly unlikely event that it doesn't, that just leaves me exactly in the same position as you.  No better off, or no worse off.  Aside from the risk that the Smart Meter will focus 5G onto my Covid vaccine, and make me magnetic or something. I'm not worried about that, we don't get 5G here.