Smart Meter Not Updating

Qyburn

Hi, we've just had the electric Smart Meter for a week and a bit. I've been using the Bright app to look at the data. Today it seems to have stopped updating. Bright has data up to 07:00 yesterday (Saturday). It's not just Bright, my Octopus account only shows up to midnight on Friday.

Is this normal, do they drop off now and again, and catch up later? Or is the missing data lost?

The meter itself is reading about what I'd expect, and gives little green flashes on both HAN and WAN lights.

Just a bit concerned as were looking at smart tariffs which would mean the meter needs to work.

GingerTim

There is occasionally a drop so nothing to be worried about - my Bright app/EDF account is showing data at the moment up to 2am yesterday morning. But they will update in due course!

(I think anecdotally from the forum and from my own account about 36 hours' worth of data is still missing over Christmas, but that's very rare).

Qyburn

GingerTim said:

(I think anecdotally from the forum and from my own account about 36 hours' worth of data is still missing over Christmas, but that's very rare).

Is that data missing from your Supplier, or just from Bright?

Qyburn

diystarter7 said:

Reading posts about Smart meters, I'm glad I've stuck to my old meter 

I don't buy into the conspiracy theories at all, and generally they turn out to be baseless anyway. On a more objective note if my meter lost its "smarts" permanently, how am I worse off? It's just as easy to read as the old one. 

GingerTim

Qyburn said:

GingerTim said:

(I think anecdotally from the forum and from my own account about 36 hours' worth of data is still missing over Christmas, but that's very rare).

Is that data missing from your Supplier, or just from Bright?

Just Bright, it seems to have been an issue at their end.

EDIT: just checked, and the data is now there! I hadn't looked that far back for a while.

GingerTim

diystarter7 said:

Hi OP

Sadly, people will tell you that you will encounter these problems but it is "rare" they will say.

Reading posts about Smart meters, I'm glad I've stuck to my old meter even though the supplier tried to fool me into getting one.
I had to make a complaint to stop the calls I was getting and the way they offered me an appointment.

Have you tried calling the supplier?

OP, I also recommend you ask what happens when you "change" suppliers and how smooth this is.

Good luck

4 years' worth of data recorded by my smart meter with the loss of 36 hours' data on a particular third-party app is not bad going. (EDIT: that has now appeared, eventually)

And with the greatest of respect, yours is not a helpful post. The OP has a specific query about their smart meter and the Bright app, neither of which you have any experience of using. Stating again your opposition to smart meters is of no assistance to the OP.

Qyburn

Cheer. I wonder if the Octopus account doesn't refresh at weekends. I guess I'll find out on Monday, I need to call them anyway to switch to Tracker.

GingerTim

Qyburn said:

Cheer. I wonder if the Octopus account doesn't refresh at weekends. I guess I'll find out on Monday, I need to call them anyway to switch to Tracker.

No worries! I just checked back over Christmas and the data has now appeared in Bright - I hadn't looked that far back for a while. 

[Deleted User]

To recover smart meter data, DCC Users such as supplier; Hildebrand and Bright use what is known as Adapter software to connect to the DCC Network. This is secure software certified by the DCC. 

Octopus uses a third-party Adapter service provided by TMA. Bright uses an Adapter that was developed in house by Hildebrand. It follows that missing data in an Octopus account may be down to an Adapter Service failure. Octopus has automatic procedures in place to attempt to recover missing data.

Smart meters retain import data for 13 months and export data for 3 months.

Octopus attempts a data pull every day. My App is up to date and it shows yesterday's usage data.

diystarter7

GingerTim said:

diystarter7 said:

Hi OP

Sadly, people will tell you that you will encounter these problems but it is "rare" they will say.

Reading posts about Smart meters, I'm glad I've stuck to my old meter even though the supplier tried to fool me into getting one.
I had to make a complaint to stop the calls I was getting and the way they offered me an appointment.

Have you tried calling the supplier?

OP, I also recommend you ask what happens when you "change" suppliers and how smooth this is.

Good luck

4 years' worth of data recorded by my smart meter with the loss of 36 hours' data on a particular third-party app is not bad going. (EDIT: that has now appeared, eventually)

And with the greatest of respect, yours is not a helpful post. The OP has a specific query about their smart meter and the Bright app, neither of which you have any experience of using. Stating again your opposition to smart meters is of no assistance to the OP.

Agree, but many years of data on my old-style meter, no data lost (you have now added it was recovered later, that is good)

In hindsight I see your point and I'll let you help them

OP, contact the suppliers they are often helpful - check if they are open today. and good luck.




Thanks

Qyburn

diystarter7 said:

Agree, but many years of data on my old-style meter, no data lost

I'm not quite clear what you're saying there. Does your non-Smart meter keep history? Ours didn't, I had to keep my own record of manual readings, which I'll probably continue to do anyway.