Kitchen Knives 25yr Guarantee

elsien

I dropped a knife and the handle snapped in half. I was going to try returning it just to see what they say but Sod’s law that was the only receipt I couldn’t find.  I’d probably give it a go but expect to be knocked back.

SiliconChip

I couldn't actually see anything at all on their website about a 25 year guarantee, but perhaps this was in place when the knives were originally bought (I don't think the OP has mentioned how long ago that was) and it's mentioned in the T&Cs that they have.

grandadgolfer

Just found the box with receipt in loft.....bought 9 years ago from Fenwick 

https://www.amefa.com/richardson_sheffield/kitchen_knives/forme.aspx

https://www.amazon.sg/Richardson-Sheffield-R01000K436K21-KitchenKnife-Silver/dp/B01H0EWS9Y

Address on box is Amefa UK Ltd Sheffield 25yr guarantee also mentioned on box

Murphybear

I wouldn’t expect a good quality knife to break so easily.  Most solid metal wouldn't.  I have 3 knives which are well over 35 years old and they have been dropped umpteen times, probably abused as I bung them in the dishwasher and still look good and work perfectly well.   They wouldn’t have cost a fortune as 35 years ago I didn’t have a fortune to spend on knives.  

pinkshoes

grandadgolfer said:

Bought a set of good  Richardson Sheffield knives which came with 25 yr guarantee dropped one of the knives today on a tile floor and the tip of it snapped/broke off, will it be covered or would that be classed as outside of the t&c

How did it fall? If it fell point down onto a solid floor then that would be a huge force due to very small surface area so it broke the tip off. 

If the knife fell flat on its side then a quality knife should not break and would possibly indicate a manufacturing quality issue. 

But... how much of the tip broke off? How big is the knife? You can get them re-cut/ground if the tip breaks off, or just use it without the tip, as the tip is rarely used when cutting!

Grumpy_chap

grandadgolfer said:

Just found the box with receipt in loft.....bought 9 years ago from Fenwick 

https://www.amefa.com/richardson_sheffield/kitchen_knives/forme.aspx

https://www.amazon.sg/Richardson-Sheffield-R01000K436K21-KitchenKnife-Silver/dp/B01H0EWS9Y

Address on box is Amefa UK Ltd Sheffield 25yr guarantee also mentioned on box

That's probably what the manufacturer / retailer is counting on when a knife or whatever is sold with a very long guarantee - that the customer won't have the receipt and other paperwork so the number of potential claims will be very small and, in the meantime, the 25-year guarantee has done it's job by inspiring confidence in the product and securing sales.

The manufacturer might just be lenient on any long-life claims that do come in as the cost to challenge is possibly not worth it.

Take the evidence you have and the broken knife tip to Fenwick's and see what they say.

Flight3287462

A 25 year guarantee has nothing to do with Fenwick's.

sheramber

grandadgolfer said:

Just found the box with receipt in loft.....bought 9 years ago from Fenwick 

https://www.amefa.com/richardson_sheffield/kitchen_knives/forme.aspx

https://www.amazon.sg/Richardson-Sheffield-R01000K436K21-KitchenKnife-Silver/dp/B01H0EWS9Y

Address on box is Amefa UK Ltd Sheffield 25yr guarantee also mentioned on box

Amefa UK Ltd  went into voluntary liquidation in May 2020

Alderbank

sheramber said:

grandadgolfer said:

Just found the box with receipt in loft.....bought 9 years ago from Fenwick 

https://www.amefa.com/richardson_sheffield/kitchen_knives/forme.aspx

https://www.amazon.sg/Richardson-Sheffield-R01000K436K21-KitchenKnife-Silver/dp/B01H0EWS9Y

Address on box is Amefa UK Ltd Sheffield 25yr guarantee also mentioned on box

Amefa UK Ltd  went into voluntary liquidation in May 2020

Well spotted!

That makes the rest of the thread pointless.

Just like grandadgolfer's kitchen knife 

screech_78

Dropping a knife on the floor is accidental damage which is rarely covered under warranty. They’ve lasted you for 9 years so I highly doubt there’s anything wrong with the quality. 

As it is though, the warranty is useless anyway given they are no longer trading and you don’t have any consumer rights to fall back on as it’s been 9 years since purchase.