Used car from main dealership missold 27 January at 2:31PM in Consumer rights 50 replies 2.7K views

HillStreetBlues

peacetrustlove said:

They sent me a brochure that says that it has an optional extra - special light assist system.

Was that before you bought the car?

If you bought the car before you had seen the brochure, or knew about the feaure then they don't have to do anything.

born_again

Odds on the brochure had "Features & specification subject to change"

Especially these days with the chip shortages. 

See this a lot of forums where a new car is brought out. People pick up a brochure before seeing a car & expect that spec. Yet when produced the spec has changed. All covered under the above.

peacetrustlove

Thanks a lot to all who contributed. They did mention a chip shortage. But even the sales rep was dumbfounded when he realised that the feature was missing. BTW It is used-new car. Only 3 months old. 

eskbanker

peacetrustlove said:

But even the sales rep was dumbfounded when he realised that the feature was missing.

He's hardly going to say "yeah, I knew about that all along"!

peacetrustlove

eskbanker said:

peacetrustlove said:

But even the sales rep was dumbfounded when he realised that the feature was missing.

He's hardly going to say "yeah, I knew about that all along"!

I'm not sure. He was confident that the car had it and asked me to bring it in so he could show me the feature. On arriving at the centre, he was absolutely distraught. I'm sure there are sly sales reps. I'm going to give him the benefit of the doubt. His feedback is still pending I have decided to take their compensation and keep the car. Not having auto high beams is a little bit of a hassle. But I know that car companies are struggling with part supplies. Especially Porsche is really suffering. I found out about this from other websites where people are having to cancel their orders or live without auto high beam. 

Thank you all for throwing in your thoughts. 

MobileSaver

peacetrustlove said:

Basically no auto high beam, in short.

A few years ago I bought a brand new Range Rover and specified the auto-high-beam; six months later the car was built and delivered only to discover the dealer had forgotten to add the auto-high-beam.

Like you I was told take it or leave it and begrudgingly accepted it as was rather than wait another six months - I must admit there have been times when I've wished I'd rejected it and waited for the proper spec...

Exodi

macman said:

It may be a factory-fitted option that they are not able to install, or it might breach your warranty if they did.

I'd like to offer my endorsement of this.

One of my colleagues recently bought a BMW from a dealership. After purchase he noticed it didn't show the current road speed on the speedometer like his previous car despite having the hardware to... he asked the official BMW dealership if they'd update the software and what the cost would be... or his options having it done by a third party garage and he was explicitly told that they were not allowed to and having it done anywhere would invalidate his warranty.

In fact they said that unless it was installed during manufacture, it would was impossible to install without invalidating the warranty and BMW had implemented digital checks to identify whether the software had been changed.

Manxman_in_exile

Exodi said:

macman said:

It may be a factory-fitted option that they are not able to install, or it might breach your warranty if they did.

... One of my colleagues recently bought a BMW from a dealership. After purchase he noticed it didn't show the current road speed on the speedometer...

Have I misunderstood you?  Is that legal?

Exodi

Manxman_in_exile said:

Exodi said:

macman said:

It may be a factory-fitted option that they are not able to install, or it might breach your warranty if they did.

... One of my colleagues recently bought a BMW from a dealership. After purchase he noticed it didn't show the current road speed on the speedometer...

Have I misunderstood you?  Is that legal?

I think you perhaps have misunderstood me - really I should have said 'current road speed limit' - my bad! I'm sure the alternative would be illegal!

For clarity, not the speed he's travelling - the current speed limit of the road he's travelling down.

Some modern cars show "30" on the speedometer when travelling on a 30mph speed limit road for example.

diystarter7

MobileSaver said:

peacetrustlove said:

Basically no auto high beam, in short.

A few years ago I bought a brand new Range Rover and specified the auto-high-beam; six months later the car was built and delivered only to discover the dealer had forgotten to add the auto-high-beam.

Like you I was told take it or leave it and begrudgingly accepted it as was rather than wait another six months - I must admit there have been times when I've wished I'd rejected it and waited for the proper spec...

Hi

I'm staggered. Did you not build together the exact spec and did you not get a print out?

When we have ordered cars, cars worth a lot more than the average price, we've got a print out to ensure all is there.
If they can't do something by the time its going to build, I would have safely assumed they would have advised us.


Thanks