PCN Final Notice Letter

parkingevader

So if ICoupon-mad said:

My advice was NOT to 'complain and ignore'. Did I say don't appeal at all?  No. Do I say "don't appeal" in the NEWBIES thread?  No.

Does my signature below every post I make tell people to ignore?  No.

"plus all the weird acronyms everywhere with no explanation to what they all mean,"

No explanation?

It's in the resource thread, where you'd expect it to be. You've missed the 'forum acronyms explained' section in post 5 of the NEWBIES thread...

No it doesn't clearly say Plan A first there is no mention of plans which is why I'm confused by what your saying 

I think you need to look again...

Straight underneath the first Q&A, as the very first advice, the NEWBIES thread says the following:

Action to be taken if you are the registered keeper of the vehicle, in this order:

1. ALL CASES, EVERYWHERE - COMPLAIN FIRST, ESPECIALLY OVER A RETAIL, HOTEL, OR HOSPITAL CAR PARK:

Always complain to the Retailer very quickly. This is 'Plan A' :

Successful complaints about private parking tickets - how to get them cancelled! <<< CLICK

It can be easy and quick to get these cancelled by a landowner. If the charge was at a Hospital then immediately complain to PALS (Google it and find their local contact).

2. ONLY after exhausting the complaints option, then as Plan B, the keeper appeals.

I see a clear numbered pathway and underlined 'in this order' then I explain 'Plan A' (especially for retail park cases!) and ONLY SECONDARY then I tell you about 'Plan B' clearly set out.

I even highlight PLAN A then PLAN B in bold.  How can I make that clearer, please?

This says complain first which means ignore pcn and don't appeal it, and at first you also said to do this now your saying to do something different, so should I complain and ignore the appeal or complain but simultaneously appeal, by not replying or making an appeal is ignoring it. So I either make an appeal or I ignore it and don't, I'm confused by you telling me to do one thing but then to do the opposite, if there's a third option I've missed please outline this or simply tell be whether to A: complain only and ignore appeal or B: complain and appeal. Furthermore if option A how long do I wait until I make an appeal? 

KeithP

You have used the word 'ignore' five times in your latest post.

I would suggest that in every case you replace the word 'ignore' with the phrase 'delay responding'.

That is... delay responding formally to a PCN until you have exhausted your complaints.  

parkingevader

B789 said:

It is very simple, really.

1. Go to the Sainsbury store, seek out the manager and tell him/her that you would like them to cancel the PCN because you are a loyal customer and if they don't, you will take your custom elsewhere. You can also send an email to the CEO with the same request. This is what's known as Plan A.

2. If you have no success with Plan A, you then follow the advice in the Newbies thread and appeal using the blue template text.

Preparation is key to succeeding in getting these PCNs cancelled or overturned. The Newbies thread explains in great detail what the steps are and how you should proceed.

Yes, it can seem overwhelming at first but perseverance and a bit of mental "elbow grease" is what you need to apply. No one here is going to do it all for you.

One quick question do you seek out the store manager in person or write to them via email? I appreciate the time and help I'm not asking for people to do it for me, but some people who know all about this or are good at this stuff seem to be impatient with those lesser than themselves in that regard, which isn't helpful or very nice in what already seems quite confusing. Especially as people seem to give conflicting advice on what to do, I'm not the only one as others have seemed to acted in confusion based on advice they've received. I've already had look in several places and am confused which is why I posted. 

parkingevader

KeithP said:

You have used the word 'ignore' five times in your latest post.

I would suggest that in every case you replace the word 'ignore' with the phrase 'delay responding'.

That is... delay responding formally to a PCN until you have exhausted your complaints.  

I know what your saying but that can just make things even more confusing for someone in my position, delay responding is just another way of saying ignore, and using ignore makes a lot more sense in the immediate instance. To me telling someone to not respond to something be an invite, a message etc is to ignore them for a period of specified time, yet people here seem to say don't ignore but then what they actually say implies ignoring. So would make more sense if you said to ignore something or maybe not imply that and in the same breath contradict your own action.

KeithP

parkingevader said:

KeithP said:

You have used the word 'ignore' five times in your latest post.

I would suggest that in every case you replace the word 'ignore' with the phrase 'delay responding'.

That is... delay responding formally to a PCN until you have exhausted your complaints.  

...delay responding is just another way of saying ignore.

Of course it isn't.

Coupon-mad

The NEWBIES thread also points out you have 28 days to appeal.  No-one says not to.

The SUCCESSFUL COMPLAINTS link also shows you who to complain to.  In a retail park with other shops, that might not be Sainsburys.  It will be whoever contracted ECP.  Whoever runs the retail park - easy to find out.

As seen in the hundreds of replies over the years in the Successful Complaints thread.

parkingevader

Coupon-mad said:

The NEWBIES thread also points out you have 28 days to appeal.  No-one says not to.

The SUCCESSFUL COMPLAINTS link also shows you who to complain to.  In a retail park with other shops, that might not be Sainsburys.  It will be whoever contracted ECP.  Whoever runs the retail park - easy to find out.

As seen in the hundreds of replies over the years in the Successful Complaints thread.

I looked here already at several sainsbuy's cases none were in a similair position to me so weren't helpful I don't expect anyone to read through 1000's of cases just to possibly find one applicable case, you clearly seem knowledgeable so please could you just tell me for a stand alone sainsbury's store and carpark, do I email the store manager or speak them in person instore?  

KeithP

parkingevader said:

Coupon-mad said:

The NEWBIES thread also points out you have 28 days to appeal.  No-one says not to.

The SUCCESSFUL COMPLAINTS link also shows you who to complain to.  In a retail park with other shops, that might not be Sainsburys.  It will be whoever contracted ECP.  Whoever runs the retail park - easy to find out.

As seen in the hundreds of replies over the years in the Successful Complaints thread.

I looked here already at several sainsbuy's cases none were in a similair position to me so weren't helpful I don't expect anyone to read through 1000's of cases just to possibly find one applicable case, you clearly seem knowledgeable so please could you just tell me for a stand alone sainsbury's store and carpark, do I email the store manager or speak them in person instore?  

In my opinion, you should speak to them in person.
I think a conversation becomes extremely tedious when conducted by email.

Boat_to_Bolivia

parkingevader said:

KeithP said:

You have used the word 'ignore' five times in your latest post.

I would suggest that in every case you replace the word 'ignore' with the phrase 'delay responding'.

That is... delay responding formally to a PCN until you have exhausted your complaints.  

, delay responding is just another way of saying ignore, 

Really? It doesn't mean that at all!

The clue is in your post....delay, which means delay, not ignore!

And it's not rocket science, if it's your local supermarket, just pop in and ask to speak to the manager, if not, email them to complain.

Coupon-mad

I agree with Keith and am being careful with my replies, given a very unusual choice of username ("evader" being a word beloved of PPC World) and how some of the posts are worded in a somewhat adversarial and critical way.

We are happy to help all moneysavers.