TSB Bank App Manage Cards Feature

WillPS

PloughmansLunch said:

I have a regular saver set up alongside my original TSB account, both sort code 77-xx-xx. As tempting as it is, something tells me I'm asking for trouble if I try to switch out account #1 and keep account #2 (sort code 30-xx-xx) along with the existing saver.

God knows the TSB setup is a higeldy pigeldy mess, but I don't see how the sort code would be relevant to this, as long as it's the same customer profile.

PloughmansLunch

WillPS said:

PloughmansLunch said:

I have a regular saver set up alongside my original TSB account, both sort code 77-xx-xx. As tempting as it is, something tells me I'm asking for trouble if I try to switch out account #1 and keep account #2 (sort code 30-xx-xx) along with the existing saver.

God knows the TSB setup is a higeldy pigeldy mess, but I don't see how the sort code would be relevant to this, as long as it's the same customer profile.

Judging by the bits missing I'd estimate it's most of the same profile, cobbled together with blu tack and sticky tape.

OceanSound

PloughmansLunch said:

I have been told that TSB will be looking at some kind of system work over the next couple of weeks, as it is affecting quite a few of their customers. 

I can see both of my actual accounts in either the app or online banking, but the app (original login details) has only debit card #1 and inbox #1, and online banking (new login details) has only debit card #2 and inbox #2. I have complained quite a few times but it seems beyond the merge team’s capabilities to fix it at the moment.

Take it the system work didn't fix your issue and it (issue) is still prevalent?

PloughmansLunch

OceanSound said:

PloughmansLunch said:

I have been told that TSB will be looking at some kind of system work over the next couple of weeks, as it is affecting quite a few of their customers. 

I can see both of my actual accounts in either the app or online banking, but the app (original login details) has only debit card #1 and inbox #1, and online banking (new login details) has only debit card #2 and inbox #2. I have complained quite a few times but it seems beyond the merge team’s capabilities to fix it at the moment.

Take it the system work didn't fix your issue and it (issue) is still prevalent?

I think the "system work" story was just fobbing me off, I can't see that anything has changed at all. At least these are only tick-over accounts. If I was using TSB for my main banking I certainly would have looked elsewhere by now.