Nectar bonus points

Karenmeme

I received a Sainsbury’s at nectar Offer - Snack on Ritz to win 100,000 Nectar points worth at least £500 which I purchased. 

I was awarded £500 in points then nectar took them back as The offer was awarded to one customer and incorrectly added in to multiple users causing confusion due to which they have been pulled away. 

Can I challenge this? 

user1977

Were you the one customer who was meant to have won the points?

jon81uk

Sounds like a genuine error, but they need to be able to show that a proper prize draw did take place and the person who won the draw did get the prize.

Aylesbury_Duck

If you're the intended recipient of the points then you should challenge it. If you're one of the others who received them in error, they are entitled to take them back.

sarahcfryatt

I also had this issue. I received 100000 bonus points on 28th December and had assumed I had won the competition to win the points. I was in the process of deciding what to spend the points on as I generally cannot afford luxuries, and then on the 5th January it showed as these bonus points being taken off. I got in touch with nectar who advised me it was Sainsburys who had done the adjustment and that there had been a glitch in the system . I then spoke to Sainsburys who advised me that 3000 customers had been affected. Sainsbury's system had incorrectly awarded 3000 customers who had entered the competition and therefore they had taken back the points. I am disgusted by the way I have been treated. I really wish I had quickly spent the points on something. What really rubbed it in was the Sainsburys customer service advisor implying I was an idiot because I should have realised that I would have only won the prize had I been contacted by Nectar!

Alderbank

sarahcfryatt said:

I received 100000 bonus points on 28th December and had assumed I had won the competition to win the points...I am disgusted by the way I have been treated. What really rubbed it in was the Sainsburys customer service advisor implying I was an idiot because I should have realised that I would have only won the prize had I been contacted by Nectar!

Sounds like the Sainsburys' customer service advisor could have had better communication skills but the T&Cs of all their Nectar prize draw raffles do say this:

• Winners will be contacted by post within 28 days of the closing date informing them that they have won a Prize. The Winners must confirm acceptance of the Prize within 28 days of being notified.

or this:

• Winners will be contacted by email within 24hrs of the draw using the email address provided with their winning entry.

Sainsburys seem to offer these prize draws on different products all the time. A condition of entry to all of them is that you agree to be bound by their numerous T&Cs.  They say random appearance of nectar points in your account does not mean you have won a prize, only a personal communication that you have won a prize means that you have won a prize.

Karenmeme

sarahcfryatt said:

I also had this issue. I received 100000 bonus points on 28th December and had assumed I had won the competition to win the points. I was in the process of deciding what to spend the points on as I generally cannot afford luxuries, and then on the 5th January it showed as these bonus points being taken off. I got in touch with nectar who advised me it was Sainsburys who had done the adjustment and that there had been a glitch in the system . I then spoke to Sainsburys who advised me that 3000 customers had been affected. Sainsbury's system had incorrectly awarded 3000 customers who had entered the competition and therefore they had taken back the points. I am disgusted by the way I have been treated. I really wish I had quickly spent the points on something. What really rubbed it in was the Sainsburys customer service advisor implying I was an idiot because I should have realised that I would have only won the prize had I been contacted by Nectar!

I really wish I had spent my points too! 

Ftba.d

Im shocked that such a big company as Sainsbury’s didn’t just swallow the loss and allow all those who received the message to keep the points or offer a gesture of goodwill …

Seems unfair and as though you should be able to challenge . What’s the harm in trying ???

Aylesbury_Duck

Ftba.d said:

Im shocked that such a big company as Sainsbury’s didn’t just swallow the loss and allow all those who received the message to keep the points or offer a gesture of goodwill …

Seems unfair and as though you should be able to challenge . What’s the harm in trying ???

Nothing unfair about it.  If someone's a genuine prize-winner they should have received the points.  If they're not, there's nothing to challenge.

Are you seriously suggesting that Sainsburys should "swallow the loss" of c.£1.5m as a result of what was almost certainly a minor technical error?

user1977

Ftba.d said:

Im shocked that such a big company as Sainsbury’s didn’t just swallow the loss and allow all those who received the message to keep the points or offer a gesture of goodwill …

They didn't get to be a big company by giving away £1.5m that they don't need to.

Seems unfair and as though you should be able to challenge.

They can't, as already explained.

pinkshoes

Karenmeme said:

sarahcfryatt said:

I also had this issue. I received 100000 bonus points on 28th December and had assumed I had won the competition to win the points. I was in the process of deciding what to spend the points on as I generally cannot afford luxuries, and then on the 5th January it showed as these bonus points being taken off. I got in touch with nectar who advised me it was Sainsburys who had done the adjustment and that there had been a glitch in the system . I then spoke to Sainsburys who advised me that 3000 customers had been affected. Sainsbury's system had incorrectly awarded 3000 customers who had entered the competition and therefore they had taken back the points. I am disgusted by the way I have been treated. I really wish I had quickly spent the points on something. What really rubbed it in was the Sainsburys customer service advisor implying I was an idiot because I should have realised that I would have only won the prize had I been contacted by Nectar!

I really wish I had spent my points too! 

But the points were not yours to spend, so if you had spent them, you would have had to re-pay them.

If you were not notified you won the competition, then you did not win. It was just an error. Errors happen. 

Same thing when money gets deposited in your bank account by error. Just because it's there, doesn't mean you can spend it.