Faulty Hotpoint cooker

stampsup

Hi cooker has become faulty in first 30 days, I understand I’m entitled to a replacement or refund but am I entitled for a refund of the delivery cost, connection cost as it is gas and the cost of taking my old appliance away. Everything was bought through Appliances Direct and paid via PayPal credit. I want to make an informed decision as if additional costs are not refunded then I’m out of pocket so a replacement product might be the way to go. Any info greatly appreciated.

Aylesbury_Duck

Short answer is no to all if you opt for a replacement, because you'd be in the same position as if it had worked in the first place.

If you opt for a refund then you are entitled to a refund of the delivery and connection cost (plus they'd need to make the gas connection safe when they collect the cooker), but not the cost of taking your old appliance away because that service was provided satisfactorily and I assume the old cooker has been disposed of.

powerful_Rogue

stampsup said:

Hi cooker has become faulty in first 30 days, I understand I’m entitled to a replacement or refund but am I entitled for a refund of the delivery cost, connection cost as it is gas and the cost of taking my old appliance away. Everything was bought through Appliances Direct and paid via PayPal credit. I want to make an informed decision as if additional costs are not refunded then I’m out of pocket so a replacement product might be the way to go. Any info greatly appreciated.

Why would you want a refund on them taking your old appliance away?

stampsup

I put as much info in my post as possible. But I agree that I would not get a refund of disposal of old appliance.

powerful_Rogue

What is the fault? Within the first 30 days, the onus is on you to prove it's faulty.

Did you pay Appliances Direct for the connection or did you get someone in to connect it up?

HillStreetBlues

powerful_Rogue said:

What is the fault? Within the first 30 days, the onus is on you to prove it's faulty.

Did you pay Appliances Direct for the connection or did you get someone in to connect it up?

Is Which wrong? https://www.which.co.uk/consumer-rights/advice/what-do-i-do-if-i-have-a-faulty-product-aTTEK2g0YuEy

The first six months

If the fault developed within first six months of you owning the product and you’re looking for a repair or replacement, it’s down to the retailer to check the fault in order to demonstrate the product wasn’t faulty when you received it


To me that reads the onus is on the retailer to prove it's not faulty, not the customer that it is.

sheramber

Does the cooker not have a guarantee from Hotpoint?

Alderbank

stampsup said:

I put as much info in my post as possible...

but you didn't say what the fault is!

It's unusual for a fault on a new gas cooker to be so extensive that the entire appliance has to be replaced.

The next step should be that Appliances Direct arrange for a gas engineer to visit who will in most cases replace the valve or burner or igniter or whatever part is faulty.
Cheaper for them and massively more convenient for you.

HillStreetBlues

Alderbank said:

The next step should be that Appliances Direct arrange for a gas engineer to visit who will in most cases replace the valve or burner or igniter or whatever part is faulty.
Cheaper for them and massively more convenient for you.

Personally if something breaks down in first 30 days I will always reject the item. Why should I take on the risk of being sold a lemon. 

Alderbank

Because replacing a blocked jet or faulty thermocouple or similar will cause minimum disturbance and inconvenience to the purchaser?

The OP is concerned about the disturbance and cost of disconnecting and removing the appliance and subsequently replacing and reinstalling.

MalMonroe

stampsup said:

Hi cooker has become faulty in first 30 days, I understand I’m entitled to a replacement or refund but am I entitled for a refund of the delivery cost, connection cost as it is gas and the cost of taking my old appliance away. Everything was bought through Appliances Direct and paid via PayPal credit. I want to make an informed decision as if additional costs are not refunded then I’m out of pocket so a replacement product might be the way to go. Any info greatly appreciated.

Hi, if you order online or by phone, you have more rights. And as far as I'm aware, that's the way Appliances Direct work.

For your consumer rights, please see the info in the following link from this very site (updated last month) -

https://www.moneysavingexpert.com/reclaim/consumer-rights-refunds-exchange/

You're entitled to a replacement or a refund and all associated costs. As your old appliance has been disposed of you won't be entitled to that refund. You shouldn't be charged for anything else. 

I'd be wanting a replacement rather than a repair because if it has gone wrong immediately, what lies ahead for the longevity of this particular item?