Duped by Claims Management Company

4 Posts

Recently I was in a car accident and not to blame. In the stress of the aftermath I unknowingly phoned a company which I now believe to be a "lead generator" instead of my insurance company. I'd used Google and in my rush had not checked the website address before phoning - just saw my insurance company name in the blurb.
It was a week before I discovered my mistake but I contacted all the companies I'd dealt with, only to discover that of course I had the option of completing the deal or paying all the costs accrued. Each company has told me over the phone that there will be no charge to me and that all costs will be charged to the third party insurers. The initial company in particular has given me some misinformation over the phone already, including that they are recommended by the FCA! My concern is that they will still try to charge me for something. What are my rights if they do?
It was a week before I discovered my mistake but I contacted all the companies I'd dealt with, only to discover that of course I had the option of completing the deal or paying all the costs accrued. Each company has told me over the phone that there will be no charge to me and that all costs will be charged to the third party insurers. The initial company in particular has given me some misinformation over the phone already, including that they are recommended by the FCA! My concern is that they will still try to charge me for something. What are my rights if they do?
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Firstly, make sure you mitigate your losses from here on so give the hire car back promptly etc.
Secondly, continue to support their recovery attempts... they may request things like bank statements to prove you couldn't afford an open ended hire car yourself... just provide what they ask rather than mess about arguing you want to redact items from it etc.
You've signed an agreement, so it would see you're bound by it unless it says you can cancel. Just minimise your losses, as DullGreyGuy says, which would normally mean cracking on with buying a replacement car so you can hand the hire car back asap.
1. Always have the 'phone numbers for claims for all your insurance policies readily to hand (car, home travel etc)
2. If you don't have them to hand, find them. Don't rely on google
3. If you do have to use google, NEVER choose the first item that comes up...