Duped by Claims Management Company

eskbanker

Grizzly78 said:

@eskbanker

Signed a car hire agreement. Gave account details to and received payment for my totalled car from the CMC that I was directed to after initial call.  

I'm not quite following which parties are involved here (feel free to name them) - I thought that you'd initially phoned a CMC, but, whatever the sequence of events, if they've secured a settlement payout on your behalf then it's going to be difficult to challenge payment for that service, although I'd have thought that this would already have been deducted if it was going to happen.

DullGreyGuy

eskbanker said:

Grizzly78 said:

@eskbanker

Signed a car hire agreement. Gave account details to and received payment for my totalled car from the CMC that I was directed to after initial call.  

I'm not quite following which parties are involved here (feel free to name them) - I thought that you'd initially phoned a CMC, but, whatever the sequence of events, if they've secured a settlement payout on your behalf then it's going to be difficult to challenge payment for that service, although I'd have thought that this would already have been deducted if it was going to happen.

For the total loss side of the equation they instruct an engineer to come up with the total loss valuation and inevitably get a kickback from the engineer fee.

At this point the hire is outstanding and it is that which is more likely to have a dispute than the engineers fee. As said though, 99% of credit hire contracts state that as long as you support them (and dont commit fraud) then your liability is capped to the TP's liability which means you personally wont payout anything even if the court decides the TP liability is £0. 

Keep_pedalling

What is the name of the company? Insurance companies will often use CMC to handle no fault claims. 

If you have not informed your insurance company of the accident you still need to do that even if you are not claiming through them. 

Grizzly78

Thanks everyone. Have done everything suggested already. Think I've minimised damage best I can. 

DullGreyGuy

Grizzly78 said:

Thanks everyone. Have done everything suggested already. Think I've minimised damage best I can. 

There are many horror stories about credit hire/repairs but the reality is that 90% or more go through without any major issues and where you may have been out of pocket if your had privately hired the credit hire companies do suck it up should the TP turn out to have given you fake details etc... with their crazy hire charges though no one will shed a tear for them on it.

philc1980

How did this go in the end as it’s just happened to me?

Grizzly78

@philc1980 I felt the same... The realisation that I actually had no idea who I was dealing with. Initially, for reassurance, I checked the legitimacy of the companies I'd spoken to. Then I asked for email confirmation that there would be no cost to me. 
There have been no repurcusions so far. I got paid as promised. I was badgered a fair bit to make a personal injury claim but did not engage. Hope things don't end up complicated for you. 

philc1980

Was it spectra drive by chance?