EDF hell

Sus100

Robin9 said:

Has your meter got R1 R2 and T registers ?

I haven’t got a clue .. I’ve not heard of any of those ..

Brie

Yes prepayment meters are normally on a higher tariff so I would not go down that route if possible.  

I would ring them one last time and ask for an email address (assuming you don't have one already) for customer service.

Tell them that you do not accept their readings and that the payments they propose are unreasonable.  Tell them that if they take those DDs you will raise a dispute with your bank and get them recalled.  (but if you can't afford them to be taken at all it may be best to cancel the DD).  Tell them what you are willing to have taken as a monthly DD while your complaint is being resolved.  Tell them that once this is resolve you will expect compensation for the inconvenience and their inability to give you a proper bill. Tell them that you want to have what you have said confirmed back to you in writing.

Proceed with the complaint to the ombudsperson.  

Robin9

Do you press buttons to get the readings ?

Sus100

Mstty said:

So this has been going on a year?

Even though they are estimating your night use does that match previous years or is it inaccurate?

Yes it has been going on for the last year.  The night metre is stuck so I have provided what is stuck on the night metre.  My bill has been at £160 for around 2 years then increased in July 2022 to £384 and then in November I got another bill to say it was going up again, as per my original post. 

Sus100

Brie said:

Yes prepayment meters are normally on a higher tariff so I would not go down that route if possible.  

I would ring them one last time and ask for an email address (assuming you don't have one already) for customer service.

Tell them that you do not accept their readings and that the payments they propose are unreasonable.  Tell them that if they take those DDs you will raise a dispute with your bank and get them recalled.  (but if you can't afford them to be taken at all it may be best to cancel the DD).  Tell them what you are willing to have taken as a monthly DD while your complaint is being resolved.  Tell them that once this is resolve you will expect compensation for the inconvenience and their inability to give you a proper bill. Tell them that you want to have what you have said confirmed back to you in writing.

Proceed with the complaint to the ombudsperson.  

Thank you so much for this, it is really helpful! 

Sus100

Robin9 said:

Do you press buttons to get the readings ?

No it’s just an old Norweb metre with Low and normal rate readings.  The low being the night rate. 

[Deleted User]

Hi,

why have you a day/night meter when you also have gas?

What is your main heating source?

Sus100

frugalmacdugal said:

Hi,

why have you a day/night meter when you also have gas?

What is your main heating source?

frugalmacdugal said:

Hi,

why have you a day/night meter when you also have gas?

What is your main heating source?

That’s a good question.  As far as I know some old metres have a day and a night reading as the night usage is cheaper.  

We do have gas too.  

Sus100

frugalmacdugal said:

Hi,

why have you a day/night meter when you also have gas?

What is your main heating source?

Our main heating source is gas central heating and a log burner.  

Mstty

Sus100 said:

Mstty said:

So this has been going on a year?

Even though they are estimating your night use does that match previous years or is it inaccurate?

Yes it has been going on for the last year.  The night metre is stuck so I have provided what is stuck on the night metre.  My bill has been at £160 for around 2 years then increased in July 2022 to £384 and then in November I got another bill to say it was going up again, as per my original post. 

Hi sus100

It is generally not helpful to talk in £'s and pence due to the various tariffs and now the government reduced rates we are now on.

What is important is kwh's used so I will ask my question again.

Do you know in kWh what your previous year(s) usage would have been on your night rate before the night meter stopped recording usage. Then how does that compare to what has been estimated by your energy provider for this past year whilst it has not been recording?