Injured by Item Purchased from Amazon - 3rd Party Seller

eve1978

powerful_Rogue said:

eve1978 said:

user1977 said:

eve1978 said:

MalMonroe said:

eve1978 said:

DullGreyGuy said:

Your invoice should so who the seller is and is who you have a contract with so would be the person to sue for your injuries... if they are based in china then your prospects of recovering any award will be low.

Ah thank you, I have checked invoice and it is indeed a Chinese seller. Don't Amazon have additional protections for such circumstances? After all sold on their platform..

If I were you I would definitely contact Amazon again. They have a duty to all the people who buy from their site, be it from them direct or any third party seller. If you have suffered injuries from any item bought via amazon, then it may be a good idea to visit your GP - or have visited a GP when you first became injured by the item. The GP may or may not have referred you to the relevant consultant at your local hospital. Then you could get a medical report (may have to pay) and claim from Amazon - not the seller.

Amazon need to stop this seller because they cannot be allowed to continue to sell items which injure unsuspecting amazon buyers.

Do keep on at Amazon because they have to do something. It is Amazon's responsibility, you are right. Contact them, soonest. Don't be fobbed off, explain the situation as you have here. Amazon's making millions worldwide, you deserve to be sold quality items, not facemasks that rip your face to pieces.

There's obviously been a misunderstanding as they've sent you the incorrect questionnaire. Just get in touch and tell them exactly what happened and that you are not satisfied with their first offer. 

If you have no luck, then please do try CItizens Advice - they can advise you about free legal advice and help too.

https://www.citizensadvice.org.uk/

I hadn't even thought of going to GP for a report. That may be something to consider if its likely to scar.  Referrals to consultants take years where I live so I think I could try GP in first instance. 

Bear in mind you'll have to pay for any sort of medical report.

True, but if I see the GP initially it is at least on my record as a starting point. 

Seems like a complete waste of resources. Going to the GP because you have a cut that resembles a 'paper cut'. Any decent Dr's receptionist will nip this in the bud straight away.

It resembles a paper cut in that it is straight line gash, it is however quite deep which may be why it shows no sign of healing. 

powerful_Rogue

eve1978 said:

powerful_Rogue said:

eve1978 said:

user1977 said:

eve1978 said:

MalMonroe said:

eve1978 said:

DullGreyGuy said:

Your invoice should so who the seller is and is who you have a contract with so would be the person to sue for your injuries... if they are based in china then your prospects of recovering any award will be low.

Ah thank you, I have checked invoice and it is indeed a Chinese seller. Don't Amazon have additional protections for such circumstances? After all sold on their platform..

If I were you I would definitely contact Amazon again. They have a duty to all the people who buy from their site, be it from them direct or any third party seller. If you have suffered injuries from any item bought via amazon, then it may be a good idea to visit your GP - or have visited a GP when you first became injured by the item. The GP may or may not have referred you to the relevant consultant at your local hospital. Then you could get a medical report (may have to pay) and claim from Amazon - not the seller.

Amazon need to stop this seller because they cannot be allowed to continue to sell items which injure unsuspecting amazon buyers.

Do keep on at Amazon because they have to do something. It is Amazon's responsibility, you are right. Contact them, soonest. Don't be fobbed off, explain the situation as you have here. Amazon's making millions worldwide, you deserve to be sold quality items, not facemasks that rip your face to pieces.

There's obviously been a misunderstanding as they've sent you the incorrect questionnaire. Just get in touch and tell them exactly what happened and that you are not satisfied with their first offer. 

If you have no luck, then please do try CItizens Advice - they can advise you about free legal advice and help too.

https://www.citizensadvice.org.uk/

I hadn't even thought of going to GP for a report. That may be something to consider if its likely to scar.  Referrals to consultants take years where I live so I think I could try GP in first instance. 

Bear in mind you'll have to pay for any sort of medical report.

True, but if I see the GP initially it is at least on my record as a starting point. 

Seems like a complete waste of resources. Going to the GP because you have a cut that resembles a 'paper cut'. Any decent Dr's receptionist will nip this in the bud straight away.

It resembles a paper cut in that it is straight line gash, it is however quite deep which may be why it shows no sign of healing. 

Then pop down to a local minor injuries unit. This is what they are there for and to take the pressure off GP's/A&E etc.

eve1978

powerful_Rogue said:

eve1978 said:

powerful_Rogue said:

eve1978 said:

user1977 said:

eve1978 said:

MalMonroe said:

eve1978 said:

DullGreyGuy said:

Your invoice should so who the seller is and is who you have a contract with so would be the person to sue for your injuries... if they are based in china then your prospects of recovering any award will be low.

Ah thank you, I have checked invoice and it is indeed a Chinese seller. Don't Amazon have additional protections for such circumstances? After all sold on their platform..

If I were you I would definitely contact Amazon again. They have a duty to all the people who buy from their site, be it from them direct or any third party seller. If you have suffered injuries from any item bought via amazon, then it may be a good idea to visit your GP - or have visited a GP when you first became injured by the item. The GP may or may not have referred you to the relevant consultant at your local hospital. Then you could get a medical report (may have to pay) and claim from Amazon - not the seller.

Amazon need to stop this seller because they cannot be allowed to continue to sell items which injure unsuspecting amazon buyers.

Do keep on at Amazon because they have to do something. It is Amazon's responsibility, you are right. Contact them, soonest. Don't be fobbed off, explain the situation as you have here. Amazon's making millions worldwide, you deserve to be sold quality items, not facemasks that rip your face to pieces.

There's obviously been a misunderstanding as they've sent you the incorrect questionnaire. Just get in touch and tell them exactly what happened and that you are not satisfied with their first offer. 

If you have no luck, then please do try CItizens Advice - they can advise you about free legal advice and help too.

https://www.citizensadvice.org.uk/

I hadn't even thought of going to GP for a report. That may be something to consider if its likely to scar.  Referrals to consultants take years where I live so I think I could try GP in first instance. 

Bear in mind you'll have to pay for any sort of medical report.

True, but if I see the GP initially it is at least on my record as a starting point. 

Seems like a complete waste of resources. Going to the GP because you have a cut that resembles a 'paper cut'. Any decent Dr's receptionist will nip this in the bud straight away.

It resembles a paper cut in that it is straight line gash, it is however quite deep which may be why it shows no sign of healing. 

Then pop down to a local minor injuries unit. This is what they are there for and to take the pressure off GP's/A&E etc.

Good thought thank you

DullGreyGuy

Or speak to NHS 111 who'll advise the best service to use... obv you raise it as a concern of no sign of healing not a wanting a record for an injury claim.

Alderbank

OP, who is the manufacturer? Product liability claims are really against the manufacturer rather than the retailer who typically has no technical knowledge about or control over the sealed packs he passes on.
Tort-type negligence liability has changed considerably in China since 2010 and is now similar to that in western countries.
Personal injury claims are not accepted by the small claims court. You need a solicitor. Injury claims begin and end with very specific medical reports, normally from private consultants who are known and agreed between both sides. The NHS never produces these reports and it is unfair, especially in current circumstances, to take up NHS resources seeking evidence for civil claims.

eve1978

Alderbank said:

OP, who is the manufacturer? Product liability claims are really against the manufacturer rather than the retailer who typically has no technical knowledge about or control over the sealed packs he passes on.
Tort-type negligence liability has changed considerably in China since 2010 and is now similar to that in western countries.
Personal injury claims are not accepted by the small claims court. You need a solicitor. Injury claims begin and end with very specific medical reports, normally from private consultants who are known and agreed between both sides. The NHS never produces these reports and it is unfair, especially in current circumstances, to take up NHS resources seeking evidence for civil claims.

Thanks yes I understand the NHS is stretched, going that route was not my first thought but there is not much harm in mentioning to my GP so it is on my record, as I have other medical issues to discuss with them also. The seller / manufacturer is Hilph, the address on invoice is in China. Tbh I don't have spare money (or time!) to engage a solicitor and pursue litigation in China.  I can't be the first person in this situation and I was hoping there would be other more accessible avenues.

sheramber

You can also ask your local pharmacist for advice. The first question my surgery ask , for something like that, ‘is have you spoken to the pharmacist?’

baser999

I can’t believe the question of compensation has even been discussed? Sorry but get real, it’s a paper cut caused by something that you put on your face, clearly without firstly checking. 

By all means hassle Amazon if the item needs to be removed; yours may have been a single rogue item.

eve1978

baser999 said:

I can’t believe the question of compensation has even been discussed? Sorry but get real, it’s a paper cut caused by something that you put on your face, clearly without firstly checking. 

By all means hassle Amazon if the item needs to be removed; yours may have been a single rogue item.

Respectfully it is a deep cut which I should not have experienced.  As I said earlier it has not healed. And I can provide images to Amazon to confirm that.

We should not be injured by products if using them as per the instructions. 

MattMattMattUK

eve1978 said:

baser999 said:

I can’t believe the question of compensation has even been discussed? Sorry but get real, it’s a paper cut caused by something that you put on your face, clearly without firstly checking. 

By all means hassle Amazon if the item needs to be removed; yours may have been a single rogue item.

Respectfully it is a deep cut which I should not have experienced.  As I said earlier it has not healed. And I can provide images to Amazon to confirm that.

The fact that a cut has not healed in two weeks is not down to them.

eve1978 said:

We should not be injured by products if using them as per the instructions. 

Do the instructions not say that you should check the product is in good condition before usage, which is something the instructions for pretty much everything seem to state.