Injured by Item Purchased from Amazon - 3rd Party Seller

DullGreyGuy

Aylesbury_Duck said:

eve1978 said:

Aylesbury_Duck said:

How much are you after?

I'm not sure what's realistic and proper in the circumstances?  

You'll need to come up with some sort of figure.  You've rejected the initial offer, so you must have a figure in mind.

Technically if its unhealed at this point then its too early to be setting a value to it. There will be a notable difference in value if it leaves a hairline scar -v- if it heals completely... havent looked in recent years but sex (or maybe gender these days) also used to impact the value of scar claims when on the face or other highly visible areas.

MalMonroe

eve1978 said:

DullGreyGuy said:

Your invoice should so who the seller is and is who you have a contract with so would be the person to sue for your injuries... if they are based in china then your prospects of recovering any award will be low.

Ah thank you, I have checked invoice and it is indeed a Chinese seller. Don't Amazon have additional protections for such circumstances? After all sold on their platform..

If I were you I would definitely contact Amazon again. They have a duty to all the people who buy from their site, be it from them direct or any third party seller. If you have suffered injuries from any item bought via amazon, then it may be a good idea to visit your GP - or have visited a GP when you first became injured by the item. The GP may or may not have referred you to the relevant consultant at your local hospital. Then you could get a medical report (may have to pay) and claim from Amazon - not the seller.

Amazon need to stop this seller because they cannot be allowed to continue to sell items which injure unsuspecting amazon buyers.

Do keep on at Amazon because they have to do something. It is Amazon's responsibility, you are right. Contact them, soonest. Don't be fobbed off, explain the situation as you have here. Amazon's making millions worldwide, you deserve to be sold quality items, not facemasks that rip your face to pieces.

There's obviously been a misunderstanding as they've sent you the incorrect questionnaire. Just get in touch and tell them exactly what happened and that you are not satisfied with their first offer. 

If you have no luck, then please do try CItizens Advice - they can advise you about free legal advice and help too.

https://www.citizensadvice.org.uk/

eve1978

Aylesbury_Duck said:

eve1978 said:

Aylesbury_Duck said:

How much are you after?

I'm not sure what's realistic and proper in the circumstances?  

You'll need to come up with some sort of figure.  You've rejected the initial offer, so you must have a figure in mind.

I don't think anyone would accept £10, however without a benchmark I'm unsure. I suspect if this happened at a beauty salon it would be at least hundreds to settle but obviously circumstances are different here.

eve1978

DullGreyGuy said:

Aylesbury_Duck said:

eve1978 said:

Aylesbury_Duck said:

How much are you after?

I'm not sure what's realistic and proper in the circumstances?  

You'll need to come up with some sort of figure.  You've rejected the initial offer, so you must have a figure in mind.

Technically if its unhealed at this point then its too early to be setting a value to it. There will be a notable difference in value if it leaves a hairline scar -v- if it heals completely... havent looked in recent years but sex (or maybe gender these days) also used to impact the value of scar claims when on the face or other highly visible areas.

Very helpful, is this sort of claim under consumer law or personal injury? I'm really hoping it doesn't scar but it hasn't seemed to have healed at all in the last few weeks,

eve1978

MalMonroe said:

eve1978 said:

DullGreyGuy said:

Your invoice should so who the seller is and is who you have a contract with so would be the person to sue for your injuries... if they are based in china then your prospects of recovering any award will be low.

Ah thank you, I have checked invoice and it is indeed a Chinese seller. Don't Amazon have additional protections for such circumstances? After all sold on their platform..

If I were you I would definitely contact Amazon again. They have a duty to all the people who buy from their site, be it from them direct or any third party seller. If you have suffered injuries from any item bought via amazon, then it may be a good idea to visit your GP - or have visited a GP when you first became injured by the item. The GP may or may not have referred you to the relevant consultant at your local hospital. Then you could get a medical report (may have to pay) and claim from Amazon - not the seller.

Amazon need to stop this seller because they cannot be allowed to continue to sell items which injure unsuspecting amazon buyers.

Do keep on at Amazon because they have to do something. It is Amazon's responsibility, you are right. Contact them, soonest. Don't be fobbed off, explain the situation as you have here. Amazon's making millions worldwide, you deserve to be sold quality items, not facemasks that rip your face to pieces.

There's obviously been a misunderstanding as they've sent you the incorrect questionnaire. Just get in touch and tell them exactly what happened and that you are not satisfied with their first offer. 

If you have no luck, then please do try CItizens Advice - they can advise you about free legal advice and help too.

https://www.citizensadvice.org.uk/

Thank you for the encouragement. I have only just contacted Amazon yesterday, the time of year and other pressing matters caused a delay. They did tell me they would discontinue sale of the particular product but I see it is still live on their site today, which is annoying. They also claimed that they didn't receive my emailed photos of the cut - all 6 of the emails. 

I hadn't even thought of going to GP for a report. That may be something to consider if its likely to scar.  Referrals to consultants take years where I live so I think I could try GP in first instance. 

Aylesbury_Duck

Those cases would only lead to settlements of hundreds after proper medical diagnoses and with knowledge of the full extent of treatment required and time taken for a full recovery. You are nowhere near knowing those facts yet.

DullGreyGuy

eve1978 said:

DullGreyGuy said:

Aylesbury_Duck said:

eve1978 said:

Aylesbury_Duck said:

How much are you after?

I'm not sure what's realistic and proper in the circumstances?  

You'll need to come up with some sort of figure.  You've rejected the initial offer, so you must have a figure in mind.

Technically if its unhealed at this point then its too early to be setting a value to it. There will be a notable difference in value if it leaves a hairline scar -v- if it heals completely... havent looked in recent years but sex (or maybe gender these days) also used to impact the value of scar claims when on the face or other highly visible areas.

Very helpful, is this sort of claim under consumer law or personal injury? I'm really hoping it doesn't scar but it hasn't seemed to have healed at all in the last few weeks,

There isnt really any "personal injury" law (other than whiplash from car crashes) if you mean statute... claims are normally made under the tort of negligence or breach of contract. There is however a lot of case law that determines what reasonable compensation is for general damages (pain, suffering, loss of amenities etc) for different types of injuries based on their impact and severity. 

MalMonroe said:

eve1978 said:

DullGreyGuy said:

Your invoice should so who the seller is and is who you have a contract with so would be the person to sue for your injuries... if they are based in china then your prospects of recovering any award will be low.

Ah thank you, I have checked invoice and it is indeed a Chinese seller. Don't Amazon have additional protections for such circumstances? After all sold on their platform..

If I were you I would definitely contact Amazon again. They have a duty to all the people who buy from their site, be it from them direct or any third party seller. If you have suffered injuries from any item bought via amazon, then it may be a good idea to visit your GP - or have visited a GP when you first became injured by the item. The GP may or may not have referred you to the relevant consultant at your local hospital. Then you could get a medical report (may have to pay) and claim from Amazon - not the seller.

Amazon need to stop this seller because they cannot be allowed to continue to sell items which injure unsuspecting amazon buyers.

Do keep on at Amazon because they have to do something. It is Amazon's responsibility, you are right. Contact them, soonest. Don't be fobbed off, explain the situation as you have here. Amazon's making millions worldwide, you deserve to be sold quality items, not facemasks that rip your face to pieces.

There's obviously been a misunderstanding as they've sent you the incorrect questionnaire. Just get in touch and tell them exactly what happened and that you are not satisfied with their first offer. 

If you have no luck, then please do try CItizens Advice - they can advise you about free legal advice and help too.

https://www.citizensadvice.org.uk/

Stopping the sale of this item is one thing but how do you recon on Amazon being liable for the injury? If you go to a shopping centre and buy a product would you really think of suing the freeholder of the building rather than the shop for the injury? Amazon are the shopping mall not the shop (at least they claim... you'd need to review all the contracts to confirm)

user1977

eve1978 said:

MalMonroe said:

eve1978 said:

DullGreyGuy said:

Your invoice should so who the seller is and is who you have a contract with so would be the person to sue for your injuries... if they are based in china then your prospects of recovering any award will be low.

Ah thank you, I have checked invoice and it is indeed a Chinese seller. Don't Amazon have additional protections for such circumstances? After all sold on their platform..

If I were you I would definitely contact Amazon again. They have a duty to all the people who buy from their site, be it from them direct or any third party seller. If you have suffered injuries from any item bought via amazon, then it may be a good idea to visit your GP - or have visited a GP when you first became injured by the item. The GP may or may not have referred you to the relevant consultant at your local hospital. Then you could get a medical report (may have to pay) and claim from Amazon - not the seller.

Amazon need to stop this seller because they cannot be allowed to continue to sell items which injure unsuspecting amazon buyers.

Do keep on at Amazon because they have to do something. It is Amazon's responsibility, you are right. Contact them, soonest. Don't be fobbed off, explain the situation as you have here. Amazon's making millions worldwide, you deserve to be sold quality items, not facemasks that rip your face to pieces.

There's obviously been a misunderstanding as they've sent you the incorrect questionnaire. Just get in touch and tell them exactly what happened and that you are not satisfied with their first offer. 

If you have no luck, then please do try CItizens Advice - they can advise you about free legal advice and help too.

https://www.citizensadvice.org.uk/

I hadn't even thought of going to GP for a report. That may be something to consider if its likely to scar.  Referrals to consultants take years where I live so I think I could try GP in first instance. 

Bear in mind you'll have to pay for any sort of medical report.

eve1978

user1977 said:

eve1978 said:

MalMonroe said:

eve1978 said:

DullGreyGuy said:

Your invoice should so who the seller is and is who you have a contract with so would be the person to sue for your injuries... if they are based in china then your prospects of recovering any award will be low.

Ah thank you, I have checked invoice and it is indeed a Chinese seller. Don't Amazon have additional protections for such circumstances? After all sold on their platform..

If I were you I would definitely contact Amazon again. They have a duty to all the people who buy from their site, be it from them direct or any third party seller. If you have suffered injuries from any item bought via amazon, then it may be a good idea to visit your GP - or have visited a GP when you first became injured by the item. The GP may or may not have referred you to the relevant consultant at your local hospital. Then you could get a medical report (may have to pay) and claim from Amazon - not the seller.

Amazon need to stop this seller because they cannot be allowed to continue to sell items which injure unsuspecting amazon buyers.

Do keep on at Amazon because they have to do something. It is Amazon's responsibility, you are right. Contact them, soonest. Don't be fobbed off, explain the situation as you have here. Amazon's making millions worldwide, you deserve to be sold quality items, not facemasks that rip your face to pieces.

There's obviously been a misunderstanding as they've sent you the incorrect questionnaire. Just get in touch and tell them exactly what happened and that you are not satisfied with their first offer. 

If you have no luck, then please do try CItizens Advice - they can advise you about free legal advice and help too.

https://www.citizensadvice.org.uk/

I hadn't even thought of going to GP for a report. That may be something to consider if its likely to scar.  Referrals to consultants take years where I live so I think I could try GP in first instance. 

Bear in mind you'll have to pay for any sort of medical report.

True, but if I see the GP initially it is at least on my record as a starting point. 

powerful_Rogue

eve1978 said:

user1977 said:

eve1978 said:

MalMonroe said:

eve1978 said:

DullGreyGuy said:

Your invoice should so who the seller is and is who you have a contract with so would be the person to sue for your injuries... if they are based in china then your prospects of recovering any award will be low.

Ah thank you, I have checked invoice and it is indeed a Chinese seller. Don't Amazon have additional protections for such circumstances? After all sold on their platform..

If I were you I would definitely contact Amazon again. They have a duty to all the people who buy from their site, be it from them direct or any third party seller. If you have suffered injuries from any item bought via amazon, then it may be a good idea to visit your GP - or have visited a GP when you first became injured by the item. The GP may or may not have referred you to the relevant consultant at your local hospital. Then you could get a medical report (may have to pay) and claim from Amazon - not the seller.

Amazon need to stop this seller because they cannot be allowed to continue to sell items which injure unsuspecting amazon buyers.

Do keep on at Amazon because they have to do something. It is Amazon's responsibility, you are right. Contact them, soonest. Don't be fobbed off, explain the situation as you have here. Amazon's making millions worldwide, you deserve to be sold quality items, not facemasks that rip your face to pieces.

There's obviously been a misunderstanding as they've sent you the incorrect questionnaire. Just get in touch and tell them exactly what happened and that you are not satisfied with their first offer. 

If you have no luck, then please do try CItizens Advice - they can advise you about free legal advice and help too.

https://www.citizensadvice.org.uk/

I hadn't even thought of going to GP for a report. That may be something to consider if its likely to scar.  Referrals to consultants take years where I live so I think I could try GP in first instance. 

Bear in mind you'll have to pay for any sort of medical report.

True, but if I see the GP initially it is at least on my record as a starting point. 

Seems like a complete waste of resources. Going to the GP because you have a cut that resembles a 'paper cut'. Any decent Dr's receptionist will nip this in the bud straight away.