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Cold Weather Payment on UC
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Also when the children were born I never informed UC so they wouldn't be aware that I have any children under 5 living with me therefore the payment would not be automatically paid even if I was eligible as they would be missing this key information.
If you go on the gov.uk website for CWP it is as clear as mud and as I mentioned after checking other benefit advice websites it still wasn't clear, I thought it unlikely as I am not a parent or guardian but this is not specified anywhere as a requirement so I wasn't sure.
In reality the under 5 does not live with you, you live with their family. I take it that the house is theirs & not yours?
Why would you inform them anyway? The children aren't yours, they are your brothers and his wife.
It just says a child living with you under 5, it does not state anywhere you have to be their parent or guardian and it does not state anywhere they have to be part of your UC claim although common sense told me this would surely have to be the case. So I just wanted to be sure as £50 is no small amount especially at the moment.
Even better would be if the information online were complete and accurate, but it also needs to be easily understood and some things (not this) have so many exceptions or so many different ways of qualifying that to explain them all would lose the comprehensibility. In which case having work coaches at least understand the basics and know where to look to clarify more complex situations would be extremely useful to claimants. Or even team members in the call centres with more thorough training who can answer questions.
[I know that realistically, none of those things are likely to happen. We can wish whilst still acknowledging reality!]
He went on to say she should be claiming Carer's Allowance which is nothing to do with UC.... I said our information was she could instead just apply for the carer element of UC.. he again said there was no such thing and she either looks for work or applies for Carer's Allowance... he then proceeded to give us the number to claim CA (which turned out incorrect) and said he'd reschedule to resolve her work commitments if CA had not been added to system. I put the phone down and called UC.... an agent said 'just go into report a change section and select the caring for someone option'.. which resolved the matter in a couple minutes... even automatically cancelling the rescheduled work commitments call that had just appeared.
People will often assume these people know what they're talking about in the same way you expect a dentist to understand a fair bit about things in your mouth. And in the case of this thread people will often assume official governmental department pages are factually accurate and comprehensive. In the past when my wife did have a NRPF condition we trusted the government website when it said NHS dental treatment would have to be paid for... we paid hundreds before some indication we may not have to.... I used the government's own website in quote from two separate locations to argue we should get backdated refunds and won.
Thanks to this site also someone in almost identical situation to that we'd been in reported a different level of benefits.... which seemed to include a couple rate for Enhanced Disability Premium for IR ESA where wife had NRPF. I assumed our benefit award was correct according to law but asked them to confirm at which point they eventually determine we'd been underpaid for years.... wrote an entirely unhelpful letter to us saying they were putting x into our bank account and not explaining what for or what decision had been taken.
Country is going to the dogs! It does seem a bit hit and miss whether you get good advice or not from DWP staff and governmental department websites (info, guidance, forms etc) seem often to take an age to get corrected/updated.