Chase Bank, standing order issue, Still not sent on the 28/12/2022. Check yours.

RG2015

Bigwheels1111 said:

RG2015 said:

Bigwheels1111 said:

How do I get this post deleted.
As being confused and unaware of uk bank holidays this post is not needed.
Think I’ve just lost the last of my marbles.

You still should not have had direct debits or standing orders declined.

Or were your non payment texts about manual payments you attempted today.

Standing orders, thats why i was confused.

This is disturbing.

Which bank pays out standing orders on a bank holiday?

ColdIron

Bigwheels1111 said:

Just a heads up for everyone that uses Chase Bank to fund regular savers. Mine is funded through my Chase savings account. May have caused issues with other payments.
Todays payment has not been sent, due to the Bank holiday. Even though it’s not a bank holiday today.
Got 2 texts informing of non payment.
It will be sent tomorrow, that’s what I was advised on the phone call.
Hope this info helps.

Yes I received a text from Chase yesterday regarding a Standing Order due on the 26th

Your payment to Santander 123 Lite hasn't been made.

I made a manual payment. It doesn't really matter as it was for a DD from Santander which won't go until the next working day but it would have been nice if the message said it would be sent later rather than leaving me guessing (I'll have to move it back when it does go tomorrow)

[Deleted User]

I suppose the problem would be, if you had a regular standing order to another bank going on the 25th of the month, so as to pay a direct debit on 28th of the month, it could be possible that on this occasion the direct debit is claimed first and refused before your standing order arrives? Is that how it works?

Band7

RG2015 said:

Which bank pays out standing orders on a bank holiday?

I thought Chase did. Which is one of the reasons people like to use Chase as a hub for their Regular Savers.

I don't have SOs at Chase myself but I have a DD going out from it. It was processed on Christmas Day.

wiseonesomeofthetime

RG2015 said:

Bigwheels1111 said:

RG2015 said:

Bigwheels1111 said:

How do I get this post deleted.
As being confused and unaware of uk bank holidays this post is not needed.
Think I’ve just lost the last of my marbles.

You still should not have had direct debits or standing orders declined.

Or were your non payment texts about manual payments you attempted today.

Standing orders, thats why i was confused.

This is disturbing.

Which bank pays out standing orders on a bank holiday?

Monzo and Starling have in the past. 

I contacted Chase and told them this is why I would not use them as my main bank. 

Told them no use sending SO tomorrow now as I moved money manually and it now no longer in the account 🤷‍♂️

Schedule shows next payment 3 Jan. Didn't suggest it was deferred till tomorrow. 

Suppose at least they sent heads up text else Halifax SO back to Chase tomorrow would have failed, or took me overdrawn. 

razord

Official Standing Orders and Direct Debits won't be processed on bank holidays.

The issue is, a lot of the challenger banks do "Scheduled Payments" which are just scheduled faster payments using their own system. Those are the same as you doing a manual faster payment, which are processed 7 days a week.

RG2015

razord said:

Official Standing Orders and Direct Debits won't be processed on bank holidays.

The issue is, a lot of the challenger banks do "Scheduled Payments" which are just scheduled faster payments using their own system. Those are the same as you doing a manual faster payment, which are processed 7 days a week.

Thanks.

How would we know these things if it wasn’t for the MSE forum.

Wheres_My_Cashback

Deleted_User said:

I suppose the problem would be, if you had a regular standing order to another bank going on the 25th of the month, so as to pay a direct debit on 28th of the month, it could be possible that on this occasion the direct debit is claimed first and refused before your standing order arrives? Is that how it works?

No the DD will be 'taken' regardless of any account funds, then later in the day it will be returned as not paid if there are still insufficient funds in the a/c. Different banks have varying cut off times for this, but it's usually between 1430 and 1800.
You can operate with a zero balance and then top up on the day the DD is taken as long as it's before the afternoon cut off.
Banks always state to ensure you have funds in the a/c the business day prior, but that is only as a precautionary measure to alleviate DDs being returned.

A S/O will not be taken if there insufficient funds as it's a send rather than a pull and again with most banks a 2nd attempt will be made if sufficient funds have been added to the a/c during the day.

In the example you use the DD will be taken on the 28th and the a/c will go into a negative balance until such time the delayed S/O arrives, both usually occurring in the early hours of the same morning.

ColdIron

ColdIron said:

Bigwheels1111 said:

Just a heads up for everyone that uses Chase Bank to fund regular savers. Mine is funded through my Chase savings account. May have caused issues with other payments.
Todays payment has not been sent, due to the Bank holiday. Even though it’s not a bank holiday today.
Got 2 texts informing of non payment.
It will be sent tomorrow, that’s what I was advised on the phone call.
Hope this info helps.

Yes I received a text from Chase yesterday regarding a Standing Order due on the 26th

Your payment to Santander 123 Lite hasn't been made.

I made a manual payment. It doesn't really matter as it was for a DD from Santander which won't go until the next working day but it would have been nice if the message said it would be sent later rather than leaving me guessing (I'll have to move it back when it does go tomorrow)

Just a followup. The SO that didn't go on the 26th, presumably because it was a bank holiday, has not been sent today, a business day

I'm not overly impressed

Bigwheels1111

ColdIron said:

ColdIron said:

Bigwheels1111 said:

Just a heads up for everyone that uses Chase Bank to fund regular savers. Mine is funded through my Chase savings account. May have caused issues with other payments.
Todays payment has not been sent, due to the Bank holiday. Even though it’s not a bank holiday today.
Got 2 texts informing of non payment.
It will be sent tomorrow, that’s what I was advised on the phone call.
Hope this info helps.

Yes I received a text from Chase yesterday regarding a Standing Order due on the 26th

Your payment to Santander 123 Lite hasn't been made.

I made a manual payment. It doesn't really matter as it was for a DD from Santander which won't go until the next working day but it would have been nice if the message said it would be sent later rather than leaving me guessing (I'll have to move it back when it does go tomorrow)

Just a followup. The SO that didn't go on the 26th, presumably because it was a bank holiday, has not been sent today, a business day

I'm not overly impressed

Same issue here.

Thats why I changed the title.

I hope people will see this and check.

I had to make the payments myself today.

Not good at all from chase.