M&S Christmas Hamper, Non Delivery ...... Incandescent With Rage 🤬

[Deleted User]

dil1976 said:

Catsacor said:

Valli said:

How have M&S dealt with this?

They haven't made contact at all, other than to advise it will be delivered Weds the 28th.

DHL on the other hand .... actually delivered the parcel on Saturday the 24th, late afternoon, so it ended better than expected.

This hasn't stopped my anger at M&S though, what a shambolic way to do business.
I'll be able to see what happened when their tracking updates and shows me their actions re: dispatch etc.

So you posted this before checking if if had been delivered by and got mad for the same reason? 

I 'got mad' (how very immature) and posted this because it had NOT been delivered on the day pre-arranged in October and specifically paid for.
I 'got mad' because this scenario is the very one i was ensuring didn't happen.
If i had wanted the 24th i would have specified that date 😠😠😠

Let's turn this around - how many members would have been happy to have a Christmas Hamper, delivered to an older member of their family, a day after the agreed date ?
Christmas isn't just 1 day, it's a period, and, foolishly, i thought that prior organising, paying, and specifying a delivery on the 23rd would be enough time for a company to organise themself to honour it.

MovingForwards

dil1976 said:

Catsacor said:

Valli said:

How have M&S dealt with this?

They haven't made contact at all, other than to advise it will be delivered Weds the 28th.

DHL on the other hand .... actually delivered the parcel on Saturday the 24th, late afternoon, so it ended better than expected.

This hasn't stopped my anger at M&S though, what a shambolic way to do business.
I'll be able to see what happened when their tracking updates and shows me their actions re: dispatch etc.

So you posted this before checking if if had been delivered by and got mad for the same reason? 

OP posted in the morning and when updating said it was delivered late afternoon, therefore it wasn't delivered before they started this thread.

[Deleted User]

baser999 said:

Looks as if it was just a tracking issue. We were expecting non-urgent delivery, shown as picked up day 1, updated to at depot day 2, eta day 3, then out for delivery. No delivery, tracking showed still at depot day 4, eta would now be day 7. Actually delivered day 3. 

Not sure whether tracking is totally centralised or a combination of local management with courier. This may explain OPs issues?

Very likely.
I'll look at the tracking deets from M&S and DHL when the system shows that the delivery has happened - which as yet it hasn't.

dil1976

Catsacor said:

dil1976 said:

Catsacor said:

Valli said:

How have M&S dealt with this?

They haven't made contact at all, other than to advise it will be delivered Weds the 28th.

DHL on the other hand .... actually delivered the parcel on Saturday the 24th, late afternoon, so it ended better than expected.

This hasn't stopped my anger at M&S though, what a shambolic way to do business.
I'll be able to see what happened when their tracking updates and shows me their actions re: dispatch etc.

So you posted this before checking if if had been delivered by and got mad for the same reason? 

I 'got mad' (how very immature) and posted this because it had NOT been delivered on the day pre-arranged in October and specifically paid for.
I 'got mad' because this scenario is the very one i was ensuring didn't happen.
If i had wanted the 24th i would have specified that date 😠😠😠

Let's turn this around - how many members would have been happy to have a Christmas Hamper, delivered to an older member of their family, a day after the agreed date ?
Christmas isn't just 1 day, it's a period, and, foolishly, i thought that prior organising, paying, and specifying a delivery on the 23rd would be enough time for a company to organise themself to honour it.

Well seeing as you know its Christmas, something arriving a day late is hardly reason to be "Incandescant with rage" is it? Annoying yes it can be, but sounding off before even trying to find out facts is hardly good thing is it?

MattMattMattUK

[Deleted User] said:

Valli said:

How have M&S dealt with this?

They haven't made contact at all, other than to advise it will be delivered Weds the 28th.

DHL on the other hand .... actually delivered the parcel on Saturday the 24th, late afternoon, so it ended better than expected.

This hasn't stopped my anger at M&S though, what a shambolic way to do business.
I'll be able to see what happened when their tracking updates and shows me their actions re: dispatch etc.

How exactly is having unfortunate delays with couriers "shambolic"?

MattMattMattUK

Catsacor said:

dil1976 said:

Catsacor said:

Valli said:

How have M&S dealt with this?

They haven't made contact at all, other than to advise it will be delivered Weds the 28th.

DHL on the other hand .... actually delivered the parcel on Saturday the 24th, late afternoon, so it ended better than expected.

This hasn't stopped my anger at M&S though, what a shambolic way to do business.
I'll be able to see what happened when their tracking updates and shows me their actions re: dispatch etc.

So you posted this before checking if if had been delivered by and got mad for the same reason? 

I 'got mad' (how very immature) and posted this because it had NOT been delivered on the day pre-arranged in October and specifically paid for.
I 'got mad' because this scenario is the very one i was ensuring didn't happen.
If i had wanted the 24th i would have specified that date 😠😠😠

Let's turn this around - how many members would have been happy to have a Christmas Hamper, delivered to an older member of their family, a day after the agreed date ?
Christmas isn't just 1 day, it's a period, and, foolishly, i thought that prior organising, paying, and specifying a delivery on the 23rd would be enough time for a company to organise themself to honour it.

I would not have been happy, neither would I have been "incandescent with rage", instead I would accept that however unfortunate, delays can and do happen in company supply chains and courier systems at the busiest time of the year, even more so when faced with large scale strikes.

Delays happen at the best of times, even more so when systems and services are at or over capacity, one can either choose to understand and accept that, or choose to raise one's blood pressure, personally I choose the former.

JReacher1

Sounds like a good ending to the story. Glad you got the hamper before Christmas!

baser999

According to OP the delivery’s scheduled for tomorrow. Will they be as ‘incandescent with rage’ if a second hamper gets delivered 😏. If so, I assume it’ll be returned.

pickledonionspaceraider

I just clicked here as I assumed something tragic had happened, due to the incandescent with rage issue

I have to be honest, I laughed at the content of this. Just...wow.

TELLIT01

baser999 said:

Looks as if it was just a tracking issue. We were expecting non-urgent delivery, shown as picked up day 1, updated to at depot day 2, eta day 3, then out for delivery. No delivery, tracking showed still at depot day 4, eta would now be day 7. Actually delivered day 3. 

Not sure whether tracking is totally centralised or a combination of local management with courier. This may explain OPs issues?

At least you received your delivery.  I know somebody who had their ASDA delivery cancelled at 6pm on the 23rd December and were told their payment would be refunded in 5 working days.  They didn't have enough money to be able to buy the food and get the refund at ASDAs convenience and had to borrow in order to have food over Christmas.