HSBC Switch

14 Posts

I applied to HSBC to open Current Account to get the £200.00 bonus. I selected 21st Dec 2022 for my switch date but nothing happened, and I have not received any info from them, I tried to ring them but gave up after hanging on for ages. I then sent a message via Twitter and the reply said the team were working on it and there was an influx of applications and team are working as quick as they can, please be patient and team will be in touch when they have an update.
This is not a good start for a transfer to a new bank.
Has anyone else had these
problems? How did you resolve issues?
Thanks JO
This is not a good start for a transfer to a new bank.
Has anyone else had these
problems? How did you resolve issues?
Thanks JO
0
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.withdrawal, NOT withdrawel ..bear with me, NOT bare with me
.definitely, NOT definately ......separate, NOT seperate
should have, NOT should of .....guaranteed, NOT guarenteed
- taken this summer in their branch.
.withdrawal, NOT withdrawel ..bear with me, NOT bare with me
.definitely, NOT definately ......separate, NOT seperate
should have, NOT should of .....guaranteed, NOT guarenteed
Of course there will now be a delay: end of the switch deal and the festive season when most things grind to a halt.
just chill. Take note of when you contacted them, and what they said, then if there is a mega problem you can make a formal complaint!
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Many thanks
-Stash busting: 337 in 2022 Stash busting: in 2023. 18 doggy duvets, 13 bags, 2 scrunchies, 2 mittens, 2 bootees, 3 glass cases = total 40 ...£3.98 spent
Our account opening guarantee
We know you want your new HSBC Advance account to be up and running as soon as possible. Your Advance Debit Card will be delivered to your home address within five working days and your PIN within seven working days. We’re so sure of this, we’ll give you £10 if they’re delayed.
I think the only way they'll meet that deadline (thanks to Royal Mail) is if the nearest branch manager pops over on his bicycle and hands it to me personally. My unhelpful point is that you should at least have received similar emails to this setting out a time scale involved. If not you should make a formal complaint highlighting their overall incompetence and the unnecessary distress and inconvenience they have caused you.
I have had to do this on two occasions when opening accounts (Nationwide and Virgin Money) and both times I received monthly letters (6 months worth) each telling me they hadn't managed to finish their enquiries just yet but they were trying really hard. Then, eventually, they gave up trying, apologised for their hopelessness and gave me £50 and £75 comp for my troubles.
Don't ring up and moan, submit a formal complaint and make them do the work.
Good luck.
I am tempted to complain about the card and the pin number arriving in the same post and ask if they are deliberately flaunting their own security protocols to avoid paying out £10's for late deliveries. Nothing would surprise me.
If you found my posting helpful please hit the "Thanks" button!
Many thanks
-Stash busting: 337 in 2022 Stash busting: in 2023. 18 doggy duvets, 13 bags, 2 scrunchies, 2 mittens, 2 bootees, 3 glass cases = total 40 ...£3.98 spent