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If you've complied with the T&C you'll get the money eventually but may be wise to submit a formal complaint, in which case they may add cash to the eventual settlement rather than risk an additional £700 payment to the Regulator in event you go that route. You may well have to go to branch with passport etc but why not submit a pre-prepared written complaint to the manager in person at the same time, detailing your wasted time and costs.
Having learnt from my experiences, when I switch I now use the debit card a bit until I get the reward and take money out slowly and by disparate means including PayPal friends and family payment, ATM withdrawal, standing orders etc.
Another time perhaps set a switch date as far ahead as possible within the offer terms to try and ensure all the banking access was sorted out beforehand. For this offer the terms were (iirc) that the switch should start within 30 days of account opening, so in principle you could have had 4 weeks to get the account open with all the details, debit card, logins etc sorted accessible as you could have set the switch to start on day 30. Completing 7 days after that.
See the above poster who has had issues when they did just that - recycled the cash in and out.
It's not the spirit for which they have intended to have the offer, and also just sending it to another account so soon after it has landed in, that can very well be a sign of questionable activity to the bank's computers.
Banks usually don't care whether their customers could be abusing rewards/offers, unless they suspect fraudulent (i.e. criminal) activity. Some banks (e.g. TSB) choose to incorporate stricter and more onerous terms for extended offers, such as requiring direct debit activity and debit card spending, and they are also free to stipulate deposit and balance conditions as convoluted as they wish to discourage casual exploitation. I think only Chase has made a fuss over customers clearly abusing their roundups feature (back when 5% was a big enough deal for some to consider it).