SSE provide an apology over advertising

jacko220

Thank you for your email, 

 

I am sorry you are unhappy with contact from ourselves regarding smart metering. I have updated your account to stop futur contact via telephone and post regarding smart metering. 

 

This will stop contact from us regarding smart metering for 12 months, we would then need to update this again after 12 months if you still wished for us not to contact you about smart metering. 

 

I will also provide feedback to the business as to why you don't wish to be contacted. This helps the company improve service but also when and how we contact customers regarding smart metering. 

 

Regarding your complaint in relation to OVO and SSE supplying renewable energy, what further action would you like us to take to be able to bring this matter to a close? 

 

Kind regards 

Brie

what does this have to do with advertising?

jacko220

Brie said:

what does this have to do with advertising?

An unsolicited phone call?

jacko220

SSE customers complain about smart meters showing 'frightening' energy bills of up to £42,000 | The Sun

[Deleted User]

Suppliers are under direction from Ofgem to engage with consumers re the fitting of smart meters:

https://www.ofgem.gov.uk/sites/default/files/2022-03/Smart%20Meter%20Open%20Letter%202022%20Final%20Draft.pdf

Rest assured, you will be contacted again. Remember, once your existing meters are deemed to be end-of-life, the supplier has a legal right to fit smart meters.

dunstonh

jacko220 said:

SSE customers complain about smart meters showing 'frightening' energy bills of up to £42,000 | The Sun

Rubbish headline that does not match reality.  Headline says smart meters but article says IHDs.  It was the IHD rather than the smart meter.

jacko220

I wonder if it is an economic decision by economists about buying the cheapest energy and seeing how energy is consumed rather than the end-of-life.

jacko220

dunstonh said:

jacko220 said:

SSE customers complain about smart meters showing 'frightening' energy bills of up to £42,000 | The Sun

Rubbish headline that does not match reality.  Headline says smart meters but article says IHDs.  It was the IHD rather than the smart meter.

Is that not really a question of semantics, 

jacko220

[Deleted User] said:

Suppliers are under direction from Ofgem to engage with consumers re the fitting of smart meters:

https://www.ofgem.gov.uk/sites/default/files/2022-03/Smart%20Meter%20Open%20Letter%202022%20Final%20Draft.pdf

Rest assured, you will be contacted again. Remember, once your existing meters are deemed to be end-of-life, the supplier has a legal right to fit smart meters.

Can you please tell me the MTBF for gas and electricity meters.

SnakePlissken

[Deleted User] said:

Suppliers are under direction from Ofgem to engage with consumers re the fitting of smart meters:

https://www.ofgem.gov.uk/sites/default/files/2022-03/Smart%20Meter%20Open%20Letter%202022%20Final%20Draft.pdf

Rest assured, you will be contacted again. Remember, once your existing meters are deemed to be end-of-life, the supplier has a legal right to fit smart meters.

Ive not been contacted in 3 years since i gave my reasons for not wanting a smart meter. They know in no unceratain terms they are wasting theirs and my time engaging with me on that subject.

And it was a  very long phone call at the time.
So you will not necessarily be contacted again.

Spoonie_Turtle

dunstonh said:

jacko220 said:

SSE customers complain about smart meters showing 'frightening' energy bills of up to £42,000 | The Sun

Rubbish headline that does not match reality.  Headline says smart meters but article says IHDs.  It was the IHD rather than the smart meter.

Thank you for saving the rest of us from having to click through to that trash website!