Contacting Mansfield BS

Bridlington1

I've now just received 3 emails. One telling me my nominated account has been accepted, another telling me my new account has been accepted and a third telling me I have a new message and to log into Mansfield online to view it.

At least there's some movement now.

Bridlington1

I'm in. The user ID plus activation code has just arrived in the post. Both the postal regular saver and the tracker 90 account are now showing as pending.

ForumUser7

Bridlington1 said:

I'm in. The user ID plus activation code has just arrived in the post. Both the postal regular saver and the tracker 90 account are now showing as pending.

Interesting, I’ve still not heard back! Maybe I’ll send a chaser to my complaint handler

Malchester

Just waiting for the post. Was promised my activation code would arrive yesterday but it didn't. Hopefully will arrive today. Seems to have been a long drawn out process but only 12 days which is not as bad as some 

Postman just been and activation code and User ID letter arrived. Set up and a first sum transferred. Just waiting for it to arrive. Not sure how long it takes.

Bridlington1

All three of my Mansfield accounts are now showing in online banking so it looks like I'm now fully set up with Mansfield after a grand total of 23 days.

ForumUser7

Bridlington1 said:

All three of my Mansfield accounts are now showing in online banking so it looks like I'm now fully set up with Mansfield after a grand total of 23 days.

That's a long time - but I still haven't heard back about my first application after a grand total of 48 days and increasing! 😬

ForumUser7

56 days since my application - still not heard back. Their email on the day I applied said 'We will send out your User ID and an activation key through the post to the registered address within 3 working days.', but they confirmed my account was still in a queue after that timeframe had passed. I'm lost as to what is even going on now with this.

I kind of want to remind them, but I also want to see how long it is until they notice

Bridlington1

ForumUser7 said:

56 days since my application - still not heard back. Their email on the day I applied said 'We will send out your User ID and an activation key through the post to the registered address within 3 working days.', but they confirmed my account was still in a queue after that timeframe had passed. I'm lost as to what is even going on now with this.

I kind of want to remind them, but I also want to see how long it is until they notice

Remind them. I've always found complaining to be lucrative so far as banks are concerned. 

ForumUser7

Bridlington1 said:

ForumUser7 said:

56 days since my application - still not heard back. Their email on the day I applied said 'We will send out your User ID and an activation key through the post to the registered address within 3 working days.', but they confirmed my account was still in a queue after that timeframe had passed. I'm lost as to what is even going on now with this.

I kind of want to remind them, but I also want to see how long it is until they notice

Remind them. I've always found complaining to be lucrative so far as banks are concerned. 

The irony is I did complain in early January, and it is with a complaint handler who is investigating for me. I wondered if perhaps they are holding the application until the complaint was investigated, but idk why they would do that

Bridlington1

ForumUser7 said:

Bridlington1 said:

ForumUser7 said:

56 days since my application - still not heard back. Their email on the day I applied said 'We will send out your User ID and an activation key through the post to the registered address within 3 working days.', but they confirmed my account was still in a queue after that timeframe had passed. I'm lost as to what is even going on now with this.

I kind of want to remind them, but I also want to see how long it is until they notice

Remind them. I've always found complaining to be lucrative so far as banks are concerned. 

The irony is I did complain in early January, and it is with a complaint handler who is investigating for me. I wondered if perhaps they are holding the application until the complaint was investigated, but idk why they would do that

All I can suggest is pester them again to try and get a financial apology out of them as 56 days is absurd IMHO. Failing that just try getting the postal version instead as it's so much quicker and easier to open/operate than the online version.