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Contacting Mansfield BS

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  • Bridlington1
    Bridlington1 Posts: 3,671 Forumite
    1,000 Posts Third Anniversary Photogenic Name Dropper
    I've now just received 3 emails. One telling me my nominated account has been accepted, another telling me my new account has been accepted and a third telling me I have a new message and to log into Mansfield online to view it.

    At least there's some movement now.
  • I'm in. The user ID plus activation code has just arrived in the post. Both the postal regular saver and the tracker 90 account are now showing as pending.
  • ForumUser7
    ForumUser7 Posts: 2,426 Forumite
    1,000 Posts Second Anniversary Photogenic Name Dropper
    I'm in. The user ID plus activation code has just arrived in the post. Both the postal regular saver and the tracker 90 account are now showing as pending.
    Interesting, I’ve still not heard back! Maybe I’ll send a chaser to my complaint handler
    If you want me to definitely see your reply, please tag me @forumuser7 Thank you.

    N.B. (Amended from Forum Rules): You must investigate, and check several times, before you make any decisions or take any action based on any information you glean from any of my content, as nothing I post is advice, rather it is personal opinion and is solely for discussion purposes. I research before my posts, and I never intend to share anything that is misleading, misinforming, or out of date, but don't rely on everything you read. Some of the information changes quickly, is my own opinion or may be incorrect. Verify anything you read before acting on it to protect yourself because you are responsible for any action you consequently make... DYOR, YMMV etc.
  • Malchester
    Malchester Posts: 986 Forumite
    Eighth Anniversary 500 Posts Photogenic Name Dropper
    edited 26 January 2023 at 3:34PM
    Just waiting for the post. Was promised my activation code would arrive yesterday but it didn't. Hopefully will arrive today. Seems to have been a long drawn out process but only 12 days which is not as bad as some 

    Postman just been and activation code and User ID letter arrived. Set up and a first sum transferred. Just waiting for it to arrive. Not sure how long it takes.
  • Bridlington1
    Bridlington1 Posts: 3,671 Forumite
    1,000 Posts Third Anniversary Photogenic Name Dropper
    All three of my Mansfield accounts are now showing in online banking so it looks like I'm now fully set up with Mansfield after a grand total of 23 days.
  • ForumUser7
    ForumUser7 Posts: 2,426 Forumite
    1,000 Posts Second Anniversary Photogenic Name Dropper
    All three of my Mansfield accounts are now showing in online banking so it looks like I'm now fully set up with Mansfield after a grand total of 23 days.
    That's a long time - but I still haven't heard back about my first application after a grand total of 48 days and increasing! 😬
    If you want me to definitely see your reply, please tag me @forumuser7 Thank you.

    N.B. (Amended from Forum Rules): You must investigate, and check several times, before you make any decisions or take any action based on any information you glean from any of my content, as nothing I post is advice, rather it is personal opinion and is solely for discussion purposes. I research before my posts, and I never intend to share anything that is misleading, misinforming, or out of date, but don't rely on everything you read. Some of the information changes quickly, is my own opinion or may be incorrect. Verify anything you read before acting on it to protect yourself because you are responsible for any action you consequently make... DYOR, YMMV etc.
  • ForumUser7
    ForumUser7 Posts: 2,426 Forumite
    1,000 Posts Second Anniversary Photogenic Name Dropper
    edited 6 February 2023 at 11:21AM
    56 days since my application - still not heard back. Their email on the day I applied said 'We will send out your User ID and an activation key through the post to the registered address within 3 working days.', but they confirmed my account was still in a queue after that timeframe had passed. I'm lost as to what is even going on now with this.

    I kind of want to remind them, but I also want to see how long it is until they notice
    If you want me to definitely see your reply, please tag me @forumuser7 Thank you.

    N.B. (Amended from Forum Rules): You must investigate, and check several times, before you make any decisions or take any action based on any information you glean from any of my content, as nothing I post is advice, rather it is personal opinion and is solely for discussion purposes. I research before my posts, and I never intend to share anything that is misleading, misinforming, or out of date, but don't rely on everything you read. Some of the information changes quickly, is my own opinion or may be incorrect. Verify anything you read before acting on it to protect yourself because you are responsible for any action you consequently make... DYOR, YMMV etc.
  • Bridlington1
    Bridlington1 Posts: 3,671 Forumite
    1,000 Posts Third Anniversary Photogenic Name Dropper
    56 days since my application - still not heard back. Their email on the day I applied said 'We will send out your User ID and an activation key through the post to the registered address within 3 working days.', but they confirmed my account was still in a queue after that timeframe had passed. I'm lost as to what is even going on now with this.

    I kind of want to remind them, but I also want to see how long it is until they notice
    Remind them. I've always found complaining to be lucrative so far as banks are concerned. 
  • ForumUser7
    ForumUser7 Posts: 2,426 Forumite
    1,000 Posts Second Anniversary Photogenic Name Dropper
    edited 6 February 2023 at 6:20PM
    56 days since my application - still not heard back. Their email on the day I applied said 'We will send out your User ID and an activation key through the post to the registered address within 3 working days.', but they confirmed my account was still in a queue after that timeframe had passed. I'm lost as to what is even going on now with this.

    I kind of want to remind them, but I also want to see how long it is until they notice
    Remind them. I've always found complaining to be lucrative so far as banks are concerned. 
    The irony is I did complain in early January, and it is with a complaint handler who is investigating for me. I wondered if perhaps they are holding the application until the complaint was investigated, but idk why they would do that
    If you want me to definitely see your reply, please tag me @forumuser7 Thank you.

    N.B. (Amended from Forum Rules): You must investigate, and check several times, before you make any decisions or take any action based on any information you glean from any of my content, as nothing I post is advice, rather it is personal opinion and is solely for discussion purposes. I research before my posts, and I never intend to share anything that is misleading, misinforming, or out of date, but don't rely on everything you read. Some of the information changes quickly, is my own opinion or may be incorrect. Verify anything you read before acting on it to protect yourself because you are responsible for any action you consequently make... DYOR, YMMV etc.
  • Bridlington1
    Bridlington1 Posts: 3,671 Forumite
    1,000 Posts Third Anniversary Photogenic Name Dropper
    56 days since my application - still not heard back. Their email on the day I applied said 'We will send out your User ID and an activation key through the post to the registered address within 3 working days.', but they confirmed my account was still in a queue after that timeframe had passed. I'm lost as to what is even going on now with this.

    I kind of want to remind them, but I also want to see how long it is until they notice
    Remind them. I've always found complaining to be lucrative so far as banks are concerned. 
    The irony is I did complain in early January, and it is with a complaint handler who is investigating for me. I wondered if perhaps they are holding the application until the complaint was investigated, but idk why they would do that
    All I can suggest is pester them again to try and get a financial apology out of them as 56 days is absurd IMHO. Failing that just try getting the postal version instead as it's so much quicker and easier to open/operate than the online version.
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